AI News & Media
Not all consumers are the same: Adopting a nuanced approach against retail fraud
by Pete Barker — director of product, Engage, Appriss Retail
The challenge for retailers is that retail fraud continues to get more sophisticated, especially when it comes to returns, making it harder to identify.
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Benefits of AI in retail
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Artificial intelligence technology is on the cusp of huge adoption and the prime reason are all the benefits AI brings to retail.
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Transforming retail with AI-first support, analytics for exceptional customer experiences
by Raghu Ravinutala — CEO and Co-Founder, Yellow.ai
In today’s retail environment, the holistic customer experience ultimately determines brand loyalty. AI-powered customer service solutions are essential for…
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How grocers are taking an AI approach to boosting customer satisfaction
by Jean-Matthieu Schertzer — Chief AI Officer, Eagle AI
AI will have its most significant impact in the areas of retail personalization and loyalty.
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Best Buy debuts live tracking feature for those big product purchases
August 15, 2024
Best Buy is launching a live tracking feature for large product orders.
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JCPenney CIO shares CX insight on $1B transformation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, JCPenney CIO Sharmeelee Bala talks with RetailCustomerExperience.com…
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Using AI to draw Gen Y, Gen Z talent into the retail workforce
by Yaron Benjamin — CEO, Aionic Digital
Embracing AI is not just about keeping up with technology; it's about realizing its potential to bring fresh ideas and energy that drive the company forward.
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Utah grocery chain deploying Instacart AI smart carts
August 6, 2024
Davis Food & Drug will be replacing most of its traditional shopping carts with Instacart's AI-powered smart carts at its three locations in Utah.
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Weis Markets taps SymphonyAI for customer engagement, growth
August 1, 2024
Weis Markets, a Mid-Atlantic food retailer, is deploying SymphonyAI's Cinde AI to develop insights that uncover opportunities and for customer engagement.
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The CX paradigm shift: How AI is powering customer-first experiences
by Yochai Konig — VP of Machine Learning, Ada
AI tools should provide accurate results and responses that are aligned with the brand’s policies and practices. Brands need to ensure AI tools offer relevant…
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Fresh Value stores introduce AI-powered ammunition vending machines
July 30, 2024
Two Fresh Value grocery stores in Alabama, one in Tuscaloosa and one in Pell City, are selling gun ammunition through AI-powered vending machines.
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Questions marketers need to answer before choosing a GenAI partner
by Cindy Chen — Co-founder, FancyTech
Marketers should ask a series of questions about how they want to use AI before deciding on a partner. The answers will provide clarity needed to use AI…
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Coach debuts in metaverse
July 23, 2024
Coach is now in the metaverse as the luxury retail brand has launched its Spring 2024 collection on the social platform Zepeto as well as in the Roblox realm.
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How AI is already advancing retail training and what’s next
by Greg Hull — MD Retail & Hospitality, Attensi
Advancements in AI are undoubtedly changing the game for training and development by providing the ability to generate powerful, immersive content at speed.
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Sam's Club product chief: Members are at the heart of every decision
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Sam’s Club interim Chief Product Officer Todd Garner shares how the wholesaler is transforming the customer journey and why members are front and center with…
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The role of robotics POS in enhancing customer engagement, connecting digital with the physical
by Ionut Vlad — Founder and CEO, Tokinomo
By focusing on innovation and personalizing the shopping experience, retailers are poised to not only align with but surpass consumer expectations, thereby…
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JCPenney CIO talks $1B customer experience strategy, building strong tech foundation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
JCPenney CIO Sharmeelee Bala shares insight on how the retailer's $1 billion reinvestment is all about enhancing the retail customer experience and how it's…
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Carve Designs launches swim quiz to help customers find best suit
July 1, 2024
Carve Designs is using AI to help customers find the best swimwear choice.
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Retail innovation: Small AI projects with big impact
by Jarrod Davis — Product Marketing Manager, Cognigy
While AI advancements have been extraordinary, the path to game-changing ROI doesn't have to be disruptive. By starting small with strategic and contained use…
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Target deploys GenAI tech to team members
June 25, 2024
Target has deployed a GenAI chatbot, called Store Companion, to its store team members. The GenAI tech is aimed at enhancing the shopping experience and making…
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