AI News & Media
Product visuals are the enabler of e-commerce trends
by Alexandre de Vigan — Founder and CEO, nfinite
Advancements in technology take advantage of CGI/ 3D visualization, which can greatly reduce the production costs and time, while generating unlimited visuals…
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3D commerce trends to watch In 2022
by Yehiel Atias — Co-Founder and CEO, Hexa
Here's a look at new ways of providing convenient and sticky customer experiences in 2022 and beyond.
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How improved CX is key to maintaining customer loyalty as customers move online
The rise of digital channels further changes the way consumers spend their time and money. E-commerce is here to stay, and according to eMarketer, following a…
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Amazon debuts medical care program via Alexa
March 7, 2022
In a move to deepen its footprint within the health care industry Amazon has launched a Alexa-based physician service.
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Robotic delivery firm launches remote controlled vending machines on wheels
March 7, 2022
Tortoise, a Mountain View, California-based robotic delivery provider, has introduced a vehicle that carries vending machines to serve consumers at events…
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Vivino and Tuft & Needle share 3 winning strategies to level up customer service in retail
Great service can increase customer loyalty, net promoter score (NPS), customer satisfaction (CSAT), and profitability. But what steps can brands take to…
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‘AI Clerk’ engages with customers in unattended 7-Eleven kiosk
March 2, 2022
Customers may now engage in live conversations with an artificial intelligence clerk in Korea's first unmanned 7-Eleven convenience store inside the Lotte…
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The top 4 contact center KPIs and metrics that retailers need to start tracking
The four contact center KPIs and metrics that retailers must measure to generate higher revenue and drive increased business performance.
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UST debuts AI-based personalized food, beverage recommendations tool
January 11, 2022
UST, a digital transformation solutions company, has launched UST AiSense, an AI-led solution that provides personalized food and beverage recommendations…
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Talkdesk Retail Smart Service Brings the Power of AI to Customer Self-Service and Agent Interactions
Intelligently automates common requests and enables contact center agents to deliver more personalized and profitable customer experiences
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Levi Strauss leader: AI is boosting revenue growth
December 22, 2021
Artificial intelligence is playing a critical role in boosting revenue growth and improving margins at Levi Strauss & Co.
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NY airport teams with Zippin, SSP America to introduce contactless shopping
December 7, 2021
JFKIAT, the operator of Terminal 4 at John F. Kennedy International Airport, has teamed with SSP America and Zippin to launch a contactless…
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Kroger expanding robot fleet for order picking
November 9, 2021
Kroger is so happy with how robots have helped order picking at a Florida warehouse the grocer is planning to double down on the investment.
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Busy Beaver store pilots robot to boost CX, inventory management
November 5, 2021
The Busy Beaver store in Irwin, Pennsylvania is running a pilot effort involving autonomous robot technology to boost customer experience and shore up stock…
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Initiative aims to shape the future of retail
October 8, 2021
Standard AI is partnering with retail tech leaders to launch the Autonomous Retail Initiative focused on investing in convenience store operators to help shape…
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Want more in-store sales, better customer experience? Try AI, ML on for size
David Wilkinson, president and GM at NCR Retail, explains how artificial intelligence, machine learning and automation are not only beneficial on the store…
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The Rise of Hyper-Personalized Retail and Changing Consumer Expectations
In 2020, many consumers tried new avenues for shopping and service. Today, they remain open to these changes – and their expectations are high. In short…
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AI robotics startup launching autonomous retail solutions
September 24, 2021
Wings, a robotics and AI startup developing autonomous businesses, has released Nectar, a new category of autonomous sustainable retail powered by the…
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Bed Bath & Beyond taps Algonomy to drive personalized search capability
August 23, 2021
Home furnishing retailer Bed Bath & Beyond Inc. is tapping Algonomy, a provider of algorithmic customer engagement technology, to provide customers…
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Real world examples of how AI works to answer retail customer questions
Bob Grohs, director of marketing at Solvvy, some real-world examples of how AI-powered chatbots are answering customer questions and the value proposition…
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