Talkdesk Retail Smart Service Brings the Power of AI to Customer Self-Service and Agent Interactions

Intelligently automates common requests and enables contact center agents to deliver more personalized and profitable customer experiences

Levi Strauss leader: AI is boosting revenue growth

December 22, 2021

Artificial intelligence is playing a critical role in boosting revenue growth and improving margins at Levi Strauss & Co.

NY airport teams with Zippin, SSP America to introduce contactless shopping

December 7, 2021

JFKIAT, the operator of Terminal 4 at John F. Kennedy International Airport, has teamed with SSP America and Zippin to launch a contactless…

Kroger expanding robot fleet for order picking

November 9, 2021

Kroger is so happy with how robots have helped order picking at a Florida warehouse the grocer is planning to double down on the investment.

Busy Beaver store pilots robot to boost CX, inventory management

November 5, 2021

The Busy Beaver store in Irwin, Pennsylvania is running a pilot effort involving autonomous robot technology to boost customer experience and shore up stock…

Initiative aims to shape the future of retail

October 8, 2021

Standard AI is partnering with retail tech leaders to launch the Autonomous Retail Initiative focused on investing in convenience store operators to help shape…

Want more in-store sales, better customer experience? Try AI, ML on for size

by David Wilkinson

David Wilkinson, president and GM at NCR Retail, explains how artificial intelligence, machine learning and automation are not only beneficial on the store…

The Rise of Hyper-Personalized Retail and Changing Consumer Expectations

In 2020, many consumers tried new avenues for shopping and service. Today, they remain open to these changes – and their expectations are high. In short…

AI robotics startup launching autonomous retail solutions

September 24, 2021

Wings, a robotics and AI startup developing autonomous businesses, has released Nectar, a new category of autonomous sustainable retail powered by the…

Bed Bath & Beyond taps Algonomy to drive personalized search capability

August 23, 2021

Home furnishing retailer Bed Bath & Beyond Inc. is tapping Algonomy, a provider of algorithmic customer engagement technology, to provide customers…

Real world examples of how AI works to answer retail customer questions

Bob Grohs, director of marketing at Solvvy, some real-world examples of how AI-powered chatbots are answering customer questions and the value proposition…

Latin American c-store/foodservice concern invests in robotic retail provider Swyft

August 18, 2021

Fomento Económico Mexicano, a convenience store operator and food and beverage distributor in Latin America, has made a strategic investment in Swyft Inc., a…

Amazon launches another Fresh location

August 5, 2021

The latest Amazon Fresh store is in Warrington, Pennsylvania and is open for business.

VTB, Visa intro facial recognition payment solution

August 2, 2021

VTB Bank, a Russian bank, has partnered with Visa to launch a facial recognition payment solution. Vision, a contactless technology provider, is offering its…

Consumers more loyal to retailers big on messaging

July 30, 2021

A good number, 75%, of consumers will spend more money with retailers that support digital and in-store experiences with messaging experts. More than half of…

Amazon, Lavazza team up on brewer with built-in voice activation

July 23, 2021

Lavazza and Amazon have introduced an espresso brewer that offers consumers voice recognition, according to the Lavazza website. The Lavazzza A Modo Mio Voicy…

Civil rights groups want retailers to halt facial recognition

July 16, 2021

More than 35 civil rights organizations are calling for retailers to not use facial recognition on customers or workers in their stores, saying that peoples…

Men's Wearhouse taps AI for digitized fitting process

July 7, 2021

Men's Wearhouse is providing customers a digital fitting experience called Contactless Fit, which has been developed by Bold Metrics, that offers a fast and…

Autonomous retail may soon offer more than a cashierless checkout experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Amazon may have been the leader in putting cashierless autonomous checkout in play with its Amazon Go stores but competitors are nipping at its heels…

Department store taps AI to help online shoppers find that perfect gift

May 24, 2021

Jarrold, a 251-year-old department store in Norfolk, England, is deploying AI technology from Boon, to give customers a unique and personalized smart gifting…