Robots in retail: Automation revolution in play

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Autonomous robots deployed in retail cover millions of square meters a week with inventory scanning robots capturing 26 million images a day. Brain Corp CEO…

3 recommendations for reducing the clearance section with AI

by Donna McGuckin — VP of Customer Advisory, Digital Wave Technology

Retailers need to invest in AI to reduce the size of the clearance section by incorporating AI into every step of the product lifecycle, from product discovery…

Sam’s Club deploys AI-powered exit tech at 120-plus locations

May 3, 2024

Sam's Club has deployed AI-powered exit technology at more than 120 locations.

Embrace non-linear customer experiences in retail with AI

by Matt Whitmer — chief revenue officer and senior vice president of marketing, Mosaicx

AI is reshaping the way retailers connect with shoppers. Conversational AI tools, like intelligent virtual agents, use natural language processing and machine…

AI-powered digital avatars: The next frontier for retail CX

Melding generative AI with digital avatar technologies stands to infuse global e-commerce with the face-to-face interactions shoppers are missing.

ICX Summit celebrates 8th year this September

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics.

AI overload: The good, the bad, and the ugly impact on customer experience

by Tomer Azenkot — CEO, Vee24

With 92% of businesses leveraging AI-driven personalization for growth, and 62% of leaders noting enhanced customer retention, the power lies in AI's ability…

A look at AI today, and down the road, in the retail industry

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Kathy Kimple, executive director of strategy at OSF Digital, explains how AI is shaping the retail industry in various ways including hyper-personalization of…

GenAI investment top priority for nearly half of businesses

April 16, 2024

Investing in generative AI is a top priority for 45% of business leaders, and 97% of leaders at companies with more than an annual revenue of $1 billion or…

7 Considerations When Evaluating Your Service Provider

Your devices are there for your customers 24x7x365, providing them with reliable, secure service. Is your current service provider able to deliver the same…

Presented by Burroughs, Inc.

How retailers can leverage the power of Gen AI to enhance the customer buying experience

by Tony Klimas — CEO and President, Horvath USA

Expect more retailers to accelerate investments in generative artificial intelligence and use the technology to strengthen customer relationships and more…

Partner Tech to Host "Unlocking the Power of Self-Checkout" Live Webinar Series

Webinars tailored to grocers of all sizes, including retailers with no previous experience of self-checkout and retailers that have already installed…

Amazon switching Just Walk Out tech for cart tech

April 3, 2024

Amazon is pulling out its Just Walk Out cashierless technology in Amazon Fresh stores being revamped and will not be deploying the technology in new stores.

Over half of shoppers view generative AI as boosting online experience

April 3, 2024

Over half of consumers, 58%, believe generative AI has already improved the online shopping experience, and 52% are likely to use gen AI tools to help with…

Petco COO talks personalization, employee role in retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Justin Tichy, Petco’s chief operating officer, shares insight on how Petco is personalizing the retail customer experience with what the retailer calls…

AI-powered retail: How to level-up in the human-centric digital evolution

AI is more than a technological upgrade; it represents a shift in the fabric of consumer engagement and an opportunity for business practice revitalization.

How a robot named Tally is helping BJ's boost the customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

BJ’s Wholesale Club is leveraging Simbe’s Store Intelligence platform to boost the customer experience and provide store associates more time to assist…

Walmart SVP talks AI, digital discovery, omnichannel

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Ashley Hubka, SVP and General Manager of Walmart Business, shares insight on consumer trends in play and why AI will deliver high-value outcomes.

Most consumers want AI/human blend in retail interactions

March 14, 2024

A good majority, 71%, of U.S. consumers believe blended experiences of AI and human interaction will always be needed in retail and 66% don't mind AI to…

Creative and innovative ways leading retailers use AI

by Pierre Kremer — VP, Digital Engagement, EPAM Systems, Inc.

It is paramount retailers ensure the way they use AI always helps rather than hinders the shopping experience, whether that’s preventing stockouts through…