Consumer sues Amazon over biometric identification notification

March 27, 2023

A customer has filed a class action suit against Amazon for failing to properly notify customers about its biometric identification practices at New York City…

AI vending machine engages users in creating artwork

March 24, 2023

Visitors to the Rundle Place shopping mall in South Australia can engage in conversations with an AI-powered vending machine to create artwork, according to a…

Robotic manicure machine serves customers at NY airport

March 24, 2023

Xwell Inc., a holding company for wellness products, has teamed with Clockwork to install a robotic manicure machine that paints nails at John F. Kennedy's…

Retail associates worried about AI and job security

March 16, 2023

Nearly half, 43%, of U.S. retail workers are worried about artificial intelligence making their job redundant.

Chatmeter to Present on the Power of Brand Intelligence at Six Conferences in March

Reputation management and brand intelligence company will lead discussions at upcoming retail, finance, restaurant, and healthcare conferences on why online…

Consumers loving AI, more critical of engagement efforts

February 27, 2023

Consumers are more critical of customer engagement in the past year and not agreeing with high marks some brands are awarding themselves when it comes to…

Taking retail AI to the next level

Retailers wanting to take full advantage of AI should be thinking beyond simple AI use cases in e-commerce.

Perceptions, and Preferences Around Online Reviews; Highlights Opportunities for Brands

Customers see online reviews as a two-way dialogue and want brands to participate; technology like ChatGPT and the Metaverse offer opportunities for innovation

American consumers like humans over chatbots

February 10, 2023

More than two in three, 68%, of Americans have used a customer service chatbot but even more, 77%, view them as frustrating and 88% would rather interact with…

Innovation on display: New parameters for consumer engagement

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While exhibits were organized by product and technology categories, self-service technology exhibits emerged throughout the show floors.

Chatmeter Again Recognized as Industry Leader in Winter 2023 G2 Reports

Chatmeter, the leader in online reputation and local search marketing management, has announced that it has received top recognition in multiple G2 2023 Winter…

Aeolus Robotics debuts humanoid robot

January 16, 2023

Aeolus Robotics has introduced aeo, a dual-arm humanoid robot that performs a variety of service tasks including kiosk operation, delivery, security, elder…

Chicago airport taps self-service to meet the post pandemic customer

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Chicago's aviation department responded to COVID by upgrading vending and self-checkout options that have largely restored concessions sales to pre-COVID…

Piggly Wiggly teams with Focal Systems on AI, automation strategy

December 22, 2022

Piggly Wiggly Midwest is piloting a focal operating system aimed at digitizing a store in order to automate and optimize ordering, inventory management…

Chatbots proving frustrating to consumers

December 14, 2022

A hefty majority, 80%, of consumers report higher frustration levels when it comes to using customer service chatbots, while 72% stated using a chatbot for…

Benefits of Depot Repair and Equipment Repair

Today, your customers expect easy, reliable, and secure access to the businesses and services they frequent, when, where, and how they choose to access them.

Presented by Burroughs, Inc.

Make the season merry with mobile CX

by Jonathan Aniano — SVP Product, CRM Applications, Zendesk

For successful holiday sales, one expert recommends trying the CX trifecta: Messaging, AI and self-service.

Pittsburgh airport testing autonomous delivery robots

December 2, 2022

Travelers at Pittsburgh International Airport can have smartphone orders delivered to them by autonomous robots, according to a triblive.com report.

Walmart unveils Sam Walton hologram

December 1, 2022

Walmart has unveiled a holographic recreation of Sam Walton in preparation of its permanent exhibit at the Walmart Museum, according to a press release.

Dobot debuts robots for retail tasks

November 30, 2022

Dobot, a robot manufacturer, has introduced collaborative robots for retail customers to handle tasks such as making coffee, cocktails, ice cream, noodles…