AI News & Media
Chatbots proving frustrating to consumers
December 14, 2022
A hefty majority, 80%, of consumers report higher frustration levels when it comes to using customer service chatbots, while 72% stated using a chatbot for…
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Benefits of Depot Repair and Equipment Repair
Today, your customers expect easy, reliable, and secure access to the businesses and services they frequent, when, where, and how they choose to access them.
Presented by Burroughs, Inc.
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Make the season merry with mobile CX
by Jonathan Aniano — SVP Product, CRM Applications, Zendesk
For successful holiday sales, one expert recommends trying the CX trifecta: Messaging, AI and self-service.
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Pittsburgh airport testing autonomous delivery robots
December 2, 2022
Travelers at Pittsburgh International Airport can have smartphone orders delivered to them by autonomous robots, according to a triblive.com report.
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Walmart unveils Sam Walton hologram
December 1, 2022
Walmart has unveiled a holographic recreation of Sam Walton in preparation of its permanent exhibit at the Walmart Museum, according to a press release.
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Dobot debuts robots for retail tasks
November 30, 2022
Dobot, a robot manufacturer, has introduced collaborative robots for retail customers to handle tasks such as making coffee, cocktails, ice cream, noodles…
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Love’s Travel Stops deploys 2nd California Jamba by Blendid
November 28, 2022
Jamba, a global lifestyle brand serving on-the-go freshly blended fruit and vegetable smoothies, bowls and bites, and Blendid, a robotic foodservice solutions…
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Walmart offers online shoppers an in-store fitting room
October 17, 2022
Walmart has launched Be Your Own Model, an in-store fitting experience for online shoppers.
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Amazon robot delivery shelved over customer feedback
October 14, 2022
Poor customer feedback is prompting Amazon to cancel future development of its home delivery robot strategy after limited pilot testing.
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4 strategies for using data, AI to personalize customer experience
by Brian Lannan — Vice President, Retail Experience, Avtex
Here are winning data and AI strategies for a modern retail environment that caters to the one-to-one customer experience.
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Why Amazon’s robot workforce could doom the American worker
by Jason Boyce — CEO / Founder, Avenue7Media
The year is 2030. Most humans have been replaced by machines in U.S. warehouses and factories. Millions of Americans are out of work and struggling to find…
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Walgreens expanding robot network to bolster pharmacy operations
October 3, 2022
Walgreens is expanding a robotic network effort when it comes to fulfilling prescriptions in an effort to ease the labor load of its pharmacy staff.
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Automated delivery robots finding foothold in Asia
September 16, 2022
Automated delivery robots from Hong Kong based Rice Robotics are making a splash in Asia, according to a CNN report. Highlights include:
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Online storefronts should come AI-backed by default
by Peter Szalontay — CEO and Founder, DataMilk
With the proper knowledge, strategy, and tools, creating a seamless, AI-powered UX is well within reach for retailers of any size.
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Amazon buys Belgian robot tech for logistics network
September 13, 2022
Amazon has bought a robot technology player, D. Cloostermans-Huwaert NV, as part of its strategy to automate its logistics network.
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Dick’s Sporting Goods taps Metrical to personalize customer experience
September 6, 2022
Dick's Sporting Goods is partnering with Metrical and using Metrical's predictive AI decision engine to reduce cart abandonment, boost loyalty and brand…
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Amazon Just Walk Out tech plays starring role in NFL stadium store
September 6, 2022
Amazon's Just Walk Out technology and Amazon One, its payment palm recognizition system, are playing a starring role in a food and beverage store in an NFL…
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Walmart tests robotic delivery vending machine
August 10, 2022
Walmart is testing a robotic delivery vending machine from Tortoise, a Silicon Valley startup, according to a Business Insider report.
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Sodexo, Tortoise team on mobile vending robot
July 28, 2022
Sodexo Live!, hospitality partner to the San Diego Convention Center, is teaming up with Tortoise, a provider of mobile vending robots, to launch a mobile…
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Love’s Travel Stops launching Jamba by Blendid robotic kiosks
July 27, 2022
Blendid, a robotic foodservice solutions provider, and Jamba, a provider of on-the-go freshly blended fruit and vegetable smoothies, made-to-order bowls…
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