Weis Markets taps SymphonyAI for customer engagement, growth

August 1, 2024

Weis Markets, a Mid-Atlantic food retailer, is deploying SymphonyAI's Cinde AI to develop insights that uncover opportunities and for customer engagement.

The CX paradigm shift: How AI is powering customer-first experiences

by Yochai Konig — VP of Machine Learning, Ada

AI tools should provide accurate results and responses that are aligned with the brand’s policies and practices. Brands need to ensure AI tools offer relevant…

Fresh Value stores introduce AI-powered ammunition vending machines

July 30, 2024

Two Fresh Value grocery stores in Alabama, one in Tuscaloosa and one in Pell City, are selling gun ammunition through AI-powered vending machines.

Questions marketers need to answer before choosing a GenAI partner

by Cindy Chen — Co-founder, FancyTech

Marketers should ask a series of questions about how they want to use AI before deciding on a partner. The answers will provide clarity needed to use AI…

Coach debuts in metaverse

July 23, 2024

Coach is now in the metaverse as the luxury retail brand has launched its Spring 2024 collection on the social platform Zepeto as well as in the Roblox realm.

How AI is already advancing retail training and what’s next

by Greg Hull — MD Retail & Hospitality, Attensi

Advancements in AI are undoubtedly changing the game for training and development by providing the ability to generate powerful, immersive content at speed.

Sam's Club product chief: Members are at the heart of every decision

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Sam’s Club interim Chief Product Officer Todd Garner shares how the wholesaler is transforming the customer journey and why members are front and center with…

The role of robotics POS in enhancing customer engagement, connecting digital with the physical

by Ionut Vlad — Founder and CEO, Tokinomo

By focusing on innovation and personalizing the shopping experience, retailers are poised to not only align with but surpass consumer expectations, thereby…

JCPenney CIO talks $1B customer experience strategy, building strong tech foundation

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

JCPenney CIO Sharmeelee Bala shares insight on how the retailer's $1 billion reinvestment is all about enhancing the retail customer experience and how it's…

Carve Designs launches swim quiz to help customers find best suit

July 1, 2024

Carve Designs is using AI to help customers find the best swimwear choice.

Retail innovation: Small AI projects with big impact

by Jarrod Davis — Product Marketing Manager, Cognigy

While AI advancements have been extraordinary, the path to game-changing ROI doesn't have to be disruptive. By starting small with strategic and contained use…

Target deploys GenAI tech to team members

June 25, 2024

Target has deployed a GenAI chatbot, called Store Companion, to its store team members. The GenAI tech is aimed at enhancing the shopping experience and making…

Partner Tech Set to Debut Next-Gen Self-Checkout Solution with Advanced AI Features at RSPA

Advanced AI-driven self-checkout software revolutionizes the customer experience and enhances theft prevention.

Leveraging GenAI to improve the retail shopping experience

by Tristan Barnum — CMO, Wildfire Systems, Inc.

In an era where consumers have come to expect tailored interactions, Gen AI empowers retailers to leverage enormous datasets and apply algorithms to deliver…

Navigating ethics and AI in retail

by Colin Bodell — Chief Technology Officer, Bazaarvoice

Brands and retailers have embraced AI as a transformative force. Yet, with great power comes great responsibility.

Easy product discovery influences brand perception

June 11, 2024

Finding products in easy fashion has the strongest impact on the perception of a brand, according to the fourth annual Coveo Commerce Industry Report.

GivexEngageAI Offers New Engagement Strategies

Restaurants need to offer unique selling propositions and exceptional customer service. Loyalty programs, personalized marketing, and consistent customer…

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AI plays role in top 10 trends influencing customer experience

June 5, 2024

Artificial intelligence comprises eight out of the 10 top trends influencing customer experience this year.

South Korean fashion brand taps Channel Talk for fast rewarding customer service

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

La Room, a women’s apparel retailer, is using an AI-powered customer service platform for faster customer service. It’s not only saving time and money but also…

Tapping AI for personalization could boost retail revenue

June 4, 2024

Retailers using AI-powerd conversational shopping assistants to drive personalized shopping experience could boost a retailer's revenue by 5% to 10%.