'Committed to success' — the end of 'command and control,' rise of AI, and power of automation

by Daniel Brown — Editor, Networld Media Group

Ray Friedrich, chief strategy officer at East Street Business Advisors, joined Daniel Brown, editor of Digital Signage Today, for an exclusive audio interview…

Amid tightest labor market in modern history, retailers must rethink growth to scale

by Ziv Fass — Co-Founder & CEO, Package AI

Implementing AI is no longer a retailer choice, nor is it only confined to the realm of routing and delivery speed.

Retailers looking to harness Gen AI must beware of its double-edged sword

by Alexandra Popken — VP of Trust and Safety, WebPurify

By adopting the proper strategies and resources, retailers can look to enjoy the promises that gen AI has laid out for the future

Most retail leaders committed to innovation

February 29, 2024

Over half, 65%, of retailers in the U.S. and Canada are committed to innovation, yet just 3% view themselves leaders when compared to cross-industry leaders…

Why AI, machine learning are gaining retail ground

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Honeywell research reveals artificial intelligence will shape global retail this year with nearly six in 10 retailers planning to embrace the technology. The…

How AI can help better manage retail returns

How can retailers improve their returns management processes while delivering the hassle-free returns experience customers expect? With the help of AI…

Consumers want retailers to make AI diverse, inclusive, equitable

February 19, 2024

A majority, 86%, of consumers want retailers to make AI more equitable, diverse and inclusive.

Online boutique drives personalization with the help of AI

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Tuckernuck, a boutique clothing and accessories e-tailer, tapped Movable Ink, an AI-driven content personalization platform, to give customers what they want.

Generative AI adoption, pilots top enterprise agenda

February 8, 2024

Nine in 10 organizations are adopting or piloting generative AI systems, according to a MIT Technology Review Insight report.

Partner Tech USA CEO shares customer engagement philosophy

Sandra Hsia, CEO of Partner Tech USA, shares insight on the company’s customer engagement strategy, its holographic touch innovation and its AI-based powered…

Retailers investing in AI this year

February 7, 2024

Retailers are committed to AI infrastructure spend this year with over 60% planning to increasing AI investment in the next 18 months.

How a jewelry insurer is driving customer engagement via AI

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

BriteCo, which offers jewelry and watch insurance, is tapping Generative AI to boost customer service as well as streamline company processes.

Consumers want AI disclosures

February 5, 2024

More than half, 68%, of consumers believe brands and retailers should disclose use of AI and 59% agree companies should be legally mandated to disclose AI use.

Skechers teams with o9 for greater operations efficiency

February 5, 2024

Skechers, a footwear retailer, is partnering with o9, an AI software platform provider, to digitally transform its retail planning processes within its North…

Freshpet leverages chatbot to drive consumer trust, deeper customer relationship

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Freshpet went searching for a better way to provide a high-touch service to consumers. At the same time, the pet food brand wanted to streamline workflow…

Gaining the competitive edge in retail with AIoT technology

Retailers are under constant pressure to outperform their competition. In order to differentiate themselves, retailers must prioritize superior customer…

Diebold Nixdorf debuts AI solution to combat retail shrink

January 26, 2024

Diebold Nixdorf Inc., a provider of retail solutions powering transactions and experiences for more than 150 retailers around the world, has introduced an…

Enabling connected shopper journeys through AI

by Chris Todd — Sr. Manager of Demand Generation, CallTrackingMetrics

Supporting the connected journeys now essential for retailers requires overhauling outdated digital workflows struggling to uphold continuity standards.

How to get more value from direct-to-consumer models with generative AI

by Manu Goel — SVP for Data, Cloud, Experience and Digital Commerce, Genpact

Here are three ways generative AI can help consumer package goods organizations improve the direct-to-consumer strategy.

AI ranks high on retail CX 2024 predictions

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

When it comes to 2024 retail customer experience leaders expect AI to play a starring role given its prominence in 2023.