Amazon debuts medical care program via Alexa

March 7, 2022

In a move to deepen its footprint within the health care industry Amazon has launched a Alexa-based physician service.

Robotic delivery firm launches remote controlled vending machines on wheels

March 7, 2022

Tortoise, a Mountain View, California-based robotic delivery provider, has introduced a vehicle that carries vending machines to serve consumers at events…

Vivino and Tuft & Needle share 3 winning strategies to level up customer service in retail

Great service can increase customer loyalty, net promoter score (NPS), customer satisfaction (CSAT), and profitability. But what steps can brands take to…

‘AI Clerk’ engages with customers in unattended 7-Eleven kiosk

March 2, 2022

Customers may now engage in live conversations with an artificial intelligence clerk in Korea's first unmanned 7-Eleven convenience store inside the Lotte…

The top 4 contact center KPIs and metrics that retailers need to start tracking

The four contact center KPIs and metrics that retailers must measure to generate higher revenue and drive increased business performance.

UST debuts AI-based personalized food, beverage recommendations tool

January 11, 2022

UST, a digital transformation solutions company, has launched UST AiSense, an AI-led solution that provides personalized food and beverage recommendations…

Talkdesk Retail Smart Service Brings the Power of AI to Customer Self-Service and Agent Interactions

Intelligently automates common requests and enables contact center agents to deliver more personalized and profitable customer experiences

Levi Strauss leader: AI is boosting revenue growth

December 22, 2021

Artificial intelligence is playing a critical role in boosting revenue growth and improving margins at Levi Strauss & Co.

NY airport teams with Zippin, SSP America to introduce contactless shopping

December 7, 2021

JFKIAT, the operator of Terminal 4 at John F. Kennedy International Airport, has teamed with SSP America and Zippin to launch a contactless…

Kroger expanding robot fleet for order picking

November 9, 2021

Kroger is so happy with how robots have helped order picking at a Florida warehouse the grocer is planning to double down on the investment.

Busy Beaver store pilots robot to boost CX, inventory management

November 5, 2021

The Busy Beaver store in Irwin, Pennsylvania is running a pilot effort involving autonomous robot technology to boost customer experience and shore up stock…

Initiative aims to shape the future of retail

October 8, 2021

Standard AI is partnering with retail tech leaders to launch the Autonomous Retail Initiative focused on investing in convenience store operators to help shape…

Want more in-store sales, better customer experience? Try AI, ML on for size

by David Wilkinson

David Wilkinson, president and GM at NCR Retail, explains how artificial intelligence, machine learning and automation are not only beneficial on the store…

The Rise of Hyper-Personalized Retail and Changing Consumer Expectations

In 2020, many consumers tried new avenues for shopping and service. Today, they remain open to these changes – and their expectations are high. In short…

AI robotics startup launching autonomous retail solutions

September 24, 2021

Wings, a robotics and AI startup developing autonomous businesses, has released Nectar, a new category of autonomous sustainable retail powered by the…

Bed Bath & Beyond taps Algonomy to drive personalized search capability

August 23, 2021

Home furnishing retailer Bed Bath & Beyond Inc. is tapping Algonomy, a provider of algorithmic customer engagement technology, to provide customers…

Real world examples of how AI works to answer retail customer questions

Bob Grohs, director of marketing at Solvvy, some real-world examples of how AI-powered chatbots are answering customer questions and the value proposition…

Latin American c-store/foodservice concern invests in robotic retail provider Swyft

August 18, 2021

Fomento Económico Mexicano, a convenience store operator and food and beverage distributor in Latin America, has made a strategic investment in Swyft Inc., a…

Amazon launches another Fresh location

August 5, 2021

The latest Amazon Fresh store is in Warrington, Pennsylvania and is open for business.

VTB, Visa intro facial recognition payment solution

August 2, 2021

VTB Bank, a Russian bank, has partnered with Visa to launch a facial recognition payment solution. Vision, a contactless technology provider, is offering its…