AI News & Media
Balea, Zebra launch Cosmic Machine Vision
February 10, 2026
Balea and Zebra have launched an intelligent vision solution called the Cosmic Machine Vision.
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Korbyt unveiling enhancements to AI agent suite
February 5, 2026
Korbyt is unveiling additions to its 5C Agent Suite at this week's ISE 2026 event.
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The potential impact of Walmart's ChatGPT shopping strategy
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The world's largest retailer is expanding its AI use via ChatGPT. But there are questions on how the shopping channel will be received by consumers.
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The Vitamin Shoppe debuts innovation store in New York City
February 3, 2026
The Vitamin Shoppe has launched an 'Innovation Store" at 157 East 86th street in the Upper East Side of New York City.
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URway Holdings details AI Connect Bar capabilities
AI Connect Bar is a unified communications product intentionally designed to leverage the full power of conversational (voice) AI.
Presented by URway Holdings
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NICE strategy leader talks agentic AI, retail industry trends
NICE’s purpose-built AI-powered platforms automate engagements into proactive, safe and intelligent actions, empowering individuals and organizations to…
Presented by NICE
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Most consumers can identify AI videos
January 29, 2026
A hefty number of consumers, 83%, said they can spot an AI-generated video and that such videos lower brand trust.
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Walmart Connect Mexico taps Advertima for in-store retail media strategy
January 27, 2026
Walmart Connect Mexico is partnering with Advertima for a large in-store audience intelligence rollout for in-store retail media.
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Gap growing between retail AI, consumer trust
January 27, 2026
While AI is reshaping the in-store experience there is a increasing gap between retailers' and consumers' experiences.
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2026 will be the year of agentic AI
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Retail experts share predictions of retail CX tech and trends arriving in 2026.
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AI foundational factor in retail
January 20, 2026
Artificial intelligence has moved out of the experimental phase and is now foundational, according to Solink's "State of AI in Retail" report.
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AI spurring smarter business growth, claims IBM study
January 19, 2026
Companies have high expectations from AI efforts with productivity gains predicted to grow by 42% and with 67% of companies expecting the technology to…
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AI use is mainstream among consumers
January 13, 2026
A hefty number of consumers, 70%, are using AI in their personal lives and nearly half, 45%, are using it daily compared to half that just nine months ago.
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Retail AI Council debuts protocol to boost customer relationships
January 6, 2026
The Retail AI Council, a retailer-led organization dedicated to helping retailers embrace the transformative potential of AI, has formed the Shopper Context…
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How agentic AI is powering operational agility in retail
by Padmanabhan Venkatesan — Senior Corporate Vice President - Consumer Tech, Persistent
Looking ahead, agentic AI will power a new wave of adaptive retail where D2C, social and just-in-time commerce converge. These models close the gap between…
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Retail AI 2026 predictions: Retailers, consumers driving big growth
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Artificial intelligence is taking retail by storm. All one needs to do is scan retail customer experience headlines this past year and experts predict there’s…
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Shoppers will turn to AI in 2026
December 15, 2025
Shoppers will turn to AI companions in 2026 and embrace relevant innovation in the new year.
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Albertsons drives digital transformation with AI tech
December 10, 2025
Albertsons Companies has launched an AI-powered planning and shopping assistant which it claims can cut down shopping time to as little as four minutes.
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Bots, AI agents and IVRs: Why responsible AI is the next CX differentiator
by Mark Frumkin — Director of Customer Success, Modulate
The future of AI in retail voice channels will be defined by who earns and keeps customer trust.
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Smarter data, happier shoppers: Why good customer experience starts with AI
by David Greschler — Co-Founder & CEO, NomadGo
When evaluating new technologies, it’s easy to get caught up in the promises and flashy buzzwords. However, the best solutions should prioritize accuracy…
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