AI in omnichannel retail: How technology is shaping consumer behavior

by Divya Valsala Saratchandran

The role of AI is not only to act as a tool but also to mark a complete revolution in the omnichannel space. Streamlining the processes and amplifying…

AI crafts custom retail experiences

by Retail Customer Experience

In retail, AI is revolutionizing the way brands engage with customers, making interactions more seamless, personalized and intelligent.

Presented by NICE

The rise of self-serve agents: Say hello to your helpful digital doppelganger

by Brian Browning — VP of Enterprise Solutions, Apply Digital

The emergence of autonomous, ‘agentic’ AI-driven digital assistants, capable of managing complex, multi-step tasks with minimal human input, are coming. Apply…

Wayfair debuts AI-powered tool Muse for personalizing shopping experience

February 27, 2025

Wayfair has debuted an AI-powered tool called Muse aimed at inspiring and personalizing the home shopping experience.

Exotec launches next-gen all-in-one robot for warehouses

February 26, 2025

Exotec, a global warehouse robotics provider, has launched the next generation of its Skypod System, that offers higher performance, improved storage density…

Vida Shoes taps Fast Simon tech for e-commerce optimization

February 26, 2025

Vida Shoes International has expanded its partnership with Fast Simon, an AI-powered shopping optimization technology, to deliver e-commerce optimization…

The CX paradigm shift: How AI is powering customer-first experiences

by Yochai Konig — VP of Machine Learning, Ada

The shift to a customer-first experience from static models is fueled by the integration of advanced AI. But for brands to successfully navigate this…

Responsible data management: How to remain ethical when implementing AI solutions

by Adam Herbert — CEO, Go Live Data

New tech carries risk, and while retailers should be encouraged to integrate AI across sectors, ethical data management must remain central to any decision.

At the Watercooler with Johanna Hinkle, product lead at Toshiba's Innovation & Incubation Center

by Retail Customer Experience

Johanna Hinkle, director of portfolio management, at the Innovation & Incubation Center for Toshiba Global Commerce Solutions, discusses her career path…

Presented by Toshiba Global Commerce Solutions, Inc.

How to leverage AI, automation to prevent common customer experience challenges

by Ed Durbin — Vice president and general manager of industry strategy for retail and consumer goods, Talkdesk

By blending the precision and scalability of automation with the empathy and creativity of human agents, retailers can remain agile, resilient, and prepared to…

Axis Communications talks fundamental elements of computer vision AI

James Stark, retail segment leader for the Americas, and Robert Brown, solutions engineer, at Axis Communications share insight what makes Axis Communications…

Presented by Axis Communications

NICE VP talks AI's role in the sales conversion spectrum, eliminating friction points

Tom Yang, vice president, retail at NICE shares insight on the retail customer experience funnel, sales conversions and the role AI can play in eliminating…

Presented by NICE

L’Oréal taps IBM on AI model for cosmetic research, innovation

February 3, 2025

L'Oreal is partnering with IBM to leverage IBM's GenAI tech and expertise to discover new insights in cosmetic formation data.

The 3rd retail revolution: AI edition

by Ian Rowan — CEO, x-hoppers

Expect 2025 to usher in the next wave of retail’s vast transformation. Those who invest in and implement the right technologies, such as generative AI, unified…

AI to become core business driver within next year, claims IBM study

January 22, 2025

Retail leaders expect AI to evolve from a backend tool to a core business driver, with projected investment in the tech, beyond IT, growing by 52% this year.

Verizon customer chief talks retail customer experience: It's all about personalization

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Brian Higgins, chief customer experience officer at Verizon, offers insight on Verizon’s CX strategy and what makes for a rewarding, compelling customer…

Retail trends 2025: The future of shopping experiences

by Adam Castleton — CEO, Startle Music

Technology will continue to revolutionize retail in 2025. From cashier-less stores to AI-driven inventory management, tech innovations will streamline…

The North Face teams with Mood Media on immersive basecamp experience

January 13, 2025

The North Face has partnered with Mood Media to create an immersive basecamp experience in London that combines AI-generated content with projection technology.

Global holiday sales hit record $1.2 trillion

January 10, 2025

Global holiday retail sales hit a record $1.2 trillion and $282 billion in the U.S.

NBA Detroit Pistons tap AI for immersive virtual fan experience

January 9, 2025

The Detroit Pistons, an NBA team, is offering fans a unique experience way off the basketball court.