AI News
Self-serve order pickup robot expands for U.S. retailers, supports smart locker technology
December 18, 2017
Bell and Howell announced the 100th U.S. installation of the PackRobot, a 16-foot-tall, automated package pickup system manufactured by Cleveron, a European…
read nowChat customer experience not so great in UK, claims study
December 12, 2017
Consumers in the U.K. want to use chat when it comes to customer service, with nearly a third embracing the technology, but satisfaction isn't very high at…
read nowStephen Hawking claims AI will destroy humans
November 14, 2017
Artificial intelligence could prove to be deadly to the human race, according to physicist Stephen Hawking, who told the audience at the recent Web Summit in…
read nowConsumers love retailers with multiple channels, reveals survey
November 8, 2017
The more channels available for customer service, the happier a consumer is, reveals a Narvar survey on shopper behavior.
read nowArtificial intelligence gaining favor with retailers
October 17, 2017
A new study reveals 54 percent of retailers use or plan to use artificial intelligence to enhance the customer experience.
read nowRobots, no-cash experience coming to Shake Shack NYC location
October 4, 2017
There won't be any humans taking orders and no cash exchanged at the impending Shake Shack location in the East Village of New York City.
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