Assisted Selling News & Media

Prepango scores with FIFA souvenir vending machines

by Richard Slawsky — Editor, Connect Media

Automated retailer Prepango used its airport network, remote monitoring and regional sales data to put official World Cup products within reach of travelers…

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Defining the role of agentic AI in the retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

It’s rare to go more than a day without industry insight or retailer news that doesn’t involve agentic AI. Despite its great potential to impact CX agentic AI…

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Michael’s ‘Ask Mike' AI helper fuels nearly 75K shopper conversations

August 7, 2026

Michaels, a hobby and crafts retailer, launched an AI assistant called "Ask Mike," in the spring and it has fueled nearly 75,000 conversations since its May…

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Amazon ‘Hear’ audio shopping features offers real-time chat

July 29, 2026

Amazon has launched an AI-powered shopping feature called 'Hear the highlights' where consumers can ask questions and get real-time answers.

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Amazon Prime Day not immune to consumer pressures, competing sale events

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Amazon's June Prime Day event may have been a bit too early to cash in on the back-to-school consumer shopping season.

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Consumers wary about AI shopping assistants but Amazon is changing perceptions

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

As the retail landscape shifts to a more automated, hands-off marketplace, the industry continues to prioritize investing in AI-powered shopping tech but not…

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AI checkout speeds purchase time at MotoGP event

June 30, 2026

Aramark Spain supported food and beverage operations at the Monster Energy Grand Prix of Catalonia from May 15-17, according to a press release, marking its…

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Ace Hardware AI-powered assistant boosting customer, employee experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Ace Hardware's AI store associate tool, Hey ARMA, is improving the associate experience in ways that translate into better customer service: faster answers…

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Amazon melds Rufus, Alexa+ for ‘Alexa for Shopping’ feature

June 3, 2026

Amazon has combined its Rufus online site assistant and its Alexa+ service to create "Alexa for Shopping," for its app and website.

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German grocer deploys interactive touchscreen kiosk powered by eyefactive

May 26, 2026

Edeka Jensen, a grocery store located in Uetersen, Germany, near Hamburg, has partnered with eyefactive to deploy an interactive touchscreen kiosk solution at…

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Ace Hardware debuts AI-powered assistant

May 21, 2026

Ace Hardware has deployed a AI-powered assistant, called 'Hey ARMA,' aimed at helping store associates better serve customers in real time.

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AI use as shopping tool gains traction

April 7, 2026

Artificial intelligence tools are being used for shopping, especially among the Gen Z consumer as consumers are seeing value in AI's ability find deals, do…

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Customers reject AI slop: Don’t let automated ads ruin your retail marketing strategy

by Mike Schrobo — CEO and Founder, Fraud Blocker

Automation will mature and case studies will improve but, until that point, we must ensure advertising is for humans by humans.

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The potential impact of Walmart's ChatGPT shopping strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The world's largest retailer is expanding its AI use via ChatGPT. But there are questions on how the shopping channel will be received by consumers.

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Old Navy arrives on DoorDash

November 26, 2025

Old Navy and DoorDash are partnering to offer Old Navy on the third-party delivery platform.

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Target debuts app experience in ChatGPT

November 24, 2025

Target has launched a conversational, curated shopping experience in ChatGPT.

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AR reality experience propelling an engaging footwear shopping experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

An AR experience featuring a friendly monster named Tootsie is making footwear measuring a fun time for young shoppers.

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Walmart, OpenAI team on AI-first shopping experiences

October 17, 2025

Walmart is partnering with OpenAI to create a first-AI shopping experience that will allow customers and members to complete purchases from Walmart directly…

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Award-winning interactive self-service kiosk solution

eyefactive develops an interactive touchscreen software for Zwilling as an innovative store concept for the retail space. The multi award-winning POS solution…

Presented by eyefactive GmbH

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Vending machine ignites craze for mini prints

October 3, 2025

A retro-style art vending machine is gaining popularity in Milwaukee, selling small, collectible prints for 50 cents each, according to a WTMJ report.

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