Amazon, Whole Foods expand grocery pickup at the curb

August 14, 2018

Amazon is launching curbside grocery pickup at its Whole Foods Market locations in Sacramento and Virgiinia Beach.

Going to the mall? Prime parking may cost you

August 3, 2018

One of the most irritating aspects of shopping at the mall may soon be eliminated, but there will be a price to pay.

An inside look at interactive technologies spanning the retail segment

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Microsoft, Sleep Number and Caliburger share insight on how interactive technology deployments and strategies are boosting sales and enhancing the retail…

Standard Cognition raises $11.2M to develop autonomous checkout

July 23, 2018

Standard Cognition, developer of an autonomous checkout system for retailers, has raised an additional $5.5 million in seed funding from CRV, bringing the…

Gap expanding physidigital strategy across Old Navy stores

July 16, 2018

Old Navy stores across the U.S. are now reflecting parent company Gap's customer experience strategy to blend the physical with the digital.

Amazon Prime Day kicks off with big sales, but Target not sitting idle

As Prime Day arrives Monday, expanded this year a bit to 36 hours, at least one retail competitor is fighting back.

How Carnival Cruise is taking customer experience to the next level

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

John Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote at the recent ICX…

Kroger to tap driverless cars for delivery needs

July 10, 2018

In the latest retail delivery news supermarket giant Kroger is reportedly mulling using driverless cars to its grocery delivery.

Walmart debuts 3D virtual shopping tour, ‘buy the room’ features

July 6, 2018

Walmart is launching two new ways for customers to shop, discover and be inspired by its home décor offerings.

An inside look at Taco Bell’s digital transformation to deliver an enhanced customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Rafik Hanna, senior director of Taco Bell’s All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why…

Content Analytics, 1WorldSync join forces to optimize retail sales, conversion

July 4, 2018

Content Analytics and 1WorldSync are partnering to meld their respective technology so that customers get a wider range of analytics and product content…

In-store digital coupon clipping on the rise

June 29, 2018

While nearly 25 percent of retail shoppers don't even know a store offers digital coupons the act of in-store digital coupon clipping is on the rise.

CVS Health expanding delivery service

June 28, 2018

CVS Health will offer nationwide prescription delivery, as well as one and two-day home delivery for some specific items for a cost of $4.99.             

How to make the shopper's buying experience a competitive differentiator

Jeff Bubak, vice president of business development, Alorica, explains why retailers must take a long deep look at how to communicate with customers on the…

Amazon creates a special Alexa for the hospitality industry

June 27, 2018

There is now a special Amazon Alexa coming to hotels and motels that will help guests order anything from food to more towels and even make dining reservations.

Hurdling obstacles in retail kiosk deployments

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Kiosks and digital signage improve the customer experience, which can translate into improved sales for retailers, but the journey typically has obstacles to…

Under Armour taps flexReceipts to boost customer engagement after the sale

June 26, 2018

Global athletic performance retailer Under Armour is deploying flexReceipts across its locations in North America to boost the post-sale engagement opportunity.

Discover how Michael Kors, Bonobos are tapping iPad, retail apps to drive sales

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers are boosting sales, and the customer experience, by putting innovative mobile device technology into the hands of store associates. Learn more by…

The evolution of the store associate

Flannery Higgins, global marketing manager, PCMS, explains why retailers striving to deliver a superior customer experience must embrace technologies to…

AI in the mainstream but consumers demanding transparency

June 22, 2018

Two out of three Americans are somewhat familiar with artificial intelligence with 32 percent feeling positive toward the technology but a good majority, 8…