Assisted Selling News & Media
Restaurant AI study gathers guest experience data
April 28, 2017
SYNQ3 Restaurant Solutions recently announced the results of a test of AI automated speech recognition technology, VIA Analytics. The test monitored restaurant…
read nowNordstrom taps Infor solution to boost omnichannel capabilities
April 21, 2017
Fashion retailer Nordstrom is tapping Infor Rhythm for Commerce to be more nimble, quick and consistent across its sales channels.
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Crate & Barrel leader talks mobile tech and designing a seamless customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Understanding the consumer is just one part of the equation for Crate & Barrel. The key, as a top leader explained, is knowing what a consumer is looking for…
read nowReport: Voice assistant technology growth more than doubles
April 19, 2017
Homeowners are loving Internet of Things voice assistant technology as a new report reveals adoption of such tools more than doubled from 2015 to 106.
read nowBig IoT adoption on horizon, claims new report
April 19, 2017
Seven in 10 retailers will be investing in Internet of Things technologies as a way to improve customer experience, according to the newly released 2017 Retail…
read nowAI may one day be the modern bank teller
April 5, 2017
A new Accenture survey reveals four in five bankers believe artificial intelligence will be the prime channel for customer interaction by the year 2020.
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Dunkin' Donuts delivers digital signage customer experience
by Bradley Cooper — Editor, Connect Media
The donut quick service restaurant changed things up by replacing static signs with digital signage. The goal was simple: Boost the customer experience.
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Vending/micro market veteran ready to take on Amazon Go
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A vending/micro market veteran has developed a technology, featuring artificial intelligence, he believes will disrupt the consumer goods distribution industry.
read nowTulip Retail, True Fit team up on a personal shopping experience
April 3, 2017
Tulip Retail and True Fit are partnering to foster a more personal in-store shopping experience and working with fashion brand kate spade to pilot the store…
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IoT proving valuable in driving customer experience, savings and operational efficiencies
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Retailers not using Internet of Things technology may soon want to investigate its potential given big opportunities to boost the customer experience and save…
read nowAmazon Go store hits some glitches
March 28, 2017
The public unveiling of Amazon's Go store, which features no cashiers, is being delayed due to some technical glitches, according to a Market Watch report.
read nowMobile devices transforming customer experience, reveals study
July 25, 2016
More than three quarters of mobile consumer search efforts contain the word 'coupon,' and nearly as many include the search term 'sale,' according to a new…
read nowRetailers going mobile in big way, but no big payoff as yet
July 18, 2016
Today's retailers are more than embracing mobile apps, as more than two thirds have one in play. But the payoff isn't hitting big just yet.
read nowLogicLane un-wastes food with Mill Street Merchants
July 11, 2016
LogicLane LLC announced in a company press release the opening of its first community retail location, Mill Street Merchants.
read nowPOS provider payworks launches customer engagement platform
April 20, 2016
Engage is a new platform that links payment transaction data to shoppers' profiles, which can help in the development of customer engagement solutions.
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Recon Instruments teams up with Frank Mayer and Associates on merchandising strategy
April 13, 2016
Recon’s smart eyewear finds a home in a smart innovative display program.
read nowSmall Business Saturday no small revenue booster for local retailers
December 7, 2015
Small Business Saturday a lucrative success even without the usual consumer incentive.
read nowAT&T flagship store's interactive tech going nationwide, starting in Texas
October 26, 2015
AT&T's new store in Lubbock, Texas, has been designed so customers can explore and interact with the latest technology via digital signage and interactive…
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Self-service: Why millennials, Gen Z expect it
by Laura Miller — Director of Marketing, Kioware
Retailers must give young consumers self-service options when it comes to shopping.
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The future of customer service is now
by Shep Hyken — CAO, Shepard Presentations
The 'customer service experience' encompasses every interaction, or touchpoint, that a customer has with your company; deliver value, and the customers will…
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