Mobile devices transforming customer experience, reveals study

July 25, 2016

More than three quarters of mobile consumer search efforts contain the word 'coupon,' and nearly as many include the search term 'sale,' according to a new…

Retailers going mobile in big way, but no big payoff as yet

July 18, 2016

Today's retailers are more than embracing mobile apps, as more than two thirds have one in play. But the payoff isn't hitting big just yet.

LogicLane un-wastes food with Mill Street Merchants

July 11, 2016

LogicLane LLC announced in a company press release the opening of its first community retail location, Mill Street Merchants.

POS provider payworks launches customer engagement platform

April 20, 2016

Engage is a new platform that links payment transaction data to shoppers' profiles, which can help in the development of customer engagement solutions.

Recon Instruments teams up with Frank Mayer and Associates on merchandising strategy

April 13, 2016

Recon’s smart eyewear finds a home in a smart innovative display program.

Small Business Saturday no small revenue booster for local retailers

December 7, 2015

Small Business Saturday a lucrative success even without the usual consumer incentive.

AT&T flagship store's interactive tech going nationwide, starting in Texas

October 26, 2015

AT&T's new store in Lubbock, Texas, has been designed so customers can explore and interact with the latest technology via digital signage and interactive…

Self-service: Why millennials, Gen Z expect it

by Laura Miller — Director of Marketing, Kioware

Retailers must give young consumers self-service options when it comes to shopping.

The future of customer service is now

by Shep Hyken — CAO, Shepard Presentations

The 'customer service experience' encompasses every interaction, or touchpoint, that a customer has with your company; deliver value, and the customers will…

The Walking Company stepping up in-store customer experience

April 14, 2015

World's largest specialty retailer of comfort footwear to leverage Epicor Retail CRM with tablet devices to arm store associates with key customer insights…

Clarks steps into digital experiences across the UK and Ireland

April 10, 2015

Clarks, the iconic British shoe manufacturer and retailer, has selected Moki Total Control to deliver contextual and relevant digital signage experiences via…

The ultimate retail disruptors: Shoppers are the new POS

by Chris Petersen — Owner, IMS

Why do retail stores still have "cash registers"?

Lowes Foods opts for Unata to pilot 1-to-1 e-commerce experience

April 7, 2015

Unata, the Toronto-based provider of one-to-one omni-commerce solutions, today announced that Lowes Foods, a locally-owned and operated grocery chain…

Boating retailer West Marine deploys in-store digital signage kiosks

April 7, 2015

North American boating and accessories retailer West Marine, with more than 300 stores in 38 states, has deployed digital signage West Advisor kiosks in stores…

Learn why 'Fitting Rooms Matter'

'No buying decision is final until the try-on is complete!' says fitting room expert and Alert Tech CEO Marge Laney, who's on a one-woman mission to improve…

Mondelēz rolling out digital signage Virtual Assistants to Belgian retailers

March 31, 2015

Multibillion dollar snack conglomerate Mondelēz International is rolling out a group of five Tensator Virtual Assistants to introduce its latest sweet treats…

IBM empowering Shiseido Beauty Consultants with mobile platform

February 25, 2015

IBM has announced its collaboration with global cosmetics manufacturer Shiseido Co. Ltd. to provide its nearly 10,000 Beauty Consultants in Japan with mobile…

Paul Price to keynote Interactive Customer Experience Summit

Paul Price, CEO of marketing technology company Creative Realities, will offer ICX Summit attendees his expert insights and real-world examples for putting the…

Samsung demos assisted-selling kiosk, digital signage displays at NRF BIG Show

January 14, 2015

Samsung Electronics America presented its interactive retail experience at NRF 2015, highlighting a range of solutions for retail environments, from the…

Neiman Marcus sold on interactive digital signage touch tables

January 7, 2015

Interactive touchscreen experience provider T1Visions today announced the initial deployment of interactive retail tables for luxury retailer Neiman Marcus.