ICX Summit: Neuroscience, millennials and measuring customer experience

The upcoming June ICX Summit boasts top leaders in customer experience speaking on a range of topics from CX strategy to measuring customer experience…

How To: Improve digital product content to boost customer experience, sales

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Today's retailers are missing out on sales due to a poor digital product content strategy which not only results in a weak customer experience but puts a dent…

Tips for ensuring the branded mobile app delivers a successful customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

There's no challenge getting retail consumers on board with mobile devices and apps. But getting that same consumer to embrace and forge a relationship with a…

Why retailers need to get as social as consumers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Today's shoppers are social technology users, especially the female consumer segment. To be successful retailers should be just as social.

Intel CEO: Data playing invaluable role in retail transformation

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Intel CEO Brian Krzanich has seen the personal computer transform the world and now he, along with the rest of the retail industry, is watching another…

3 compelling reasons to attend ICX Summit in June

The opportunity to learn from best-in-class CX deployments, insight on the latest of Internet of Things and how best to build the customer experience are just…

7-Eleven catching up fast in boosting the customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

7-Eleven hasn't been a major force when it comes to digital innovation but it’s working hard to make up for lost time and striving to establish itself as a…

Kohl’s CTO on personalizing customer experience and how data plays a big role

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

When it comes to creating a ‘MEaningful’ customer experience, Kohl's is relying big time on data to understand customer behavior and craft a personalized…

2016 in review: Top retail customer experience stories

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The year 2016 was one of technology, big changes and big steps by retailers aiming to boost and hone the customer experience. Here's a look back at the big…

Retailers striving to beat Amazon must perfect the customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

To avoid losing more market share to Amazon, competing e-commerce and brick-and-mortar retailers must perfect the customer experience from the moment a…

Digital gift cards proving popular with shoppers this holiday season

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A First Data study reveals e-gift card usage is on the climb, driven by those ages 18 to 34. The biggest card buyers are those ages 35 to 54. The main reason…

Branded mobile pay bodes big promise for retailers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Check out a webinar presentation featuring an IBM expert that offers up terrific insight and knowledge regarding the branded mobile payment solution now…

Free Webinar: How retailers can discover the key to seamless cross-channel

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Boosting customer loyalty and brand advocacy takes strategy, resources and commitment as the quest to get a single view of the customer across multiple…

Tips, insight on how to boost customer interaction

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Chris Poelma, president and general manager of NCR Small Business, offers up insight and tips on improving customer interaction in the retail environment.

[Free webinar] How Express.com boosted site search conversions by over 18%

by Retail Customer Experience

Express.com offers up insight on how it boosted its site search conversion rate.

How Express.com improved search conversions by 18%

Apparel retailer Express.com provides insight on how helping shoppers find relevant products faster and easier led to a rewarding customer experience and…

United Airlines, Freebirds World Burrito share insight on location-based marketing

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

There is a well-worn philosophy when it comes to the real estate industry: Location is everything. The same is true for the retail segment when it comes to…

Beyond the smartphone: Restaurants and retailers challenged to reach consumers everywhere

by Will Hernandez — Editor, NetWorld Media Group

At the recent CONNECT Mobile Innovation Summit, executives discussed how providing the best omnichannel experience should be a top priority.

Dunkin' Donuts, Pita Pit share tips for driving mobile app adoption, use

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Digital gurus at Dunkin' Donuts and Pita Pit offer up real-life insight on mobile app strategy.

Amazon, Great Clips share advice for developing a best-in-class mobile experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

When it comes to creating a best-in-class mobile experience for the retail consumer it’s about testing and learning, adjusting to new form factors and tapping…