Petsmart deploys unique musical experience for pets, owners

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Family pets spending time at a Petsmart PetsHotel, as well as their owners, are getting a much more lyrical experience as the retailer is piping in playlists…

Tips for meeting Generation Z customer expectations

by Molly Wike — Intern, Networld Media Group

Questions about the trickiest group of consumers answered: Unlock the secret to effectively reaching Generation Z.

What retailers need to know, and expect, about virtual digital technology

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Virtual assistant technologies will gain big traction in the next six years, yet use of virtual digital assistants may be a bit slower within retail for a few…

Talking With: Motista CEO Scott Magids on capitalizing on customer emotion

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retailers must focus on, and capitalize on, the emotional aspect within the customer retail experience. But, to do that, retailers must understand a consumer’s…

Talking With: H2O+ Beauty CEO Joy Chen on relaunching a legacy brand

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

It's been a busy year for the company founded as H2O+, a skincare brand started in 1989, as it’s done a complete relaunch as of this past May. With a new name…

Talking With: Clicktale VP Michal Harel on customer experience trends

Customer experience should be about ease of use, but often a retailer's focus is off-point, according to Clicktale VP Michal Harel, who shared her insight on…

Talking With: Kevin Meagher, IoT innovator, on IoT in the retail experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

One of the biggest buzzwords of 2016 is the Internet of Things. Kevin Meagher, former VP and general manager of Lowe’s IoT Smart Home initiative, talks about…

Creating a 'phygital experience': Experts offer insight, tips and strategy advice

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

When it comes to technology one steadfast trend is the arrival of new buzzwords and phrases and this year it seems the term ‘phygital’ is the big word when it…

Talking With: Visa digital executive about brand awareness, Pay with Amazon, and the IoT

by Will Hernandez — Editor, NetWorld Media Group

Mobile Payments Today sat down with Vish Shastry at the Shoptalk conference to discuss Visa Checkout and where the card network plans to take it in the coming…

Talking With: Amazon payments exec on connected experiences, Alexa and the IoT (Part 2)

by Will Hernandez — Editor, NetWorld Media Group

In part two of a chat with Patrick Gauthier, Mobile Payments Today speaks with him about cart abandonment, Amazon's role in mobile commerce and how the way we…

Talking With: Amazon payments exec on brokering consumer trust, solving customer pain points (Part 1)

by Will Hernandez — Editor, NetWorld Media Group

Mobile Payments Today sat down with Patrick Gauthier at the Shoptalk conference to discuss a wide range of topics including e-commerce, the checkout experience…

The Honest Company CEO: Innovation, focus are keys to success

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Initially a pure etailer, The Honest Company fast became a brand now found offline on mainstream retailer shelves. And it happened in just four years.

Why customer loyalty is way more than just offering a consumer discount

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Deploying a retail customer loyalty strategy is much more than just offering a discount: it's a connection between a consumer experience and the customer…

Tips, advice on inspiring innovation in the retail environment

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

One of the dynamic presentations at the Interactive Customer Experience Summit event in Dallas last week was a discussion on how to inspire and drive…

Online apparel retailer stitching up a data-driven customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

While online clothing retailer Stitch Fix aims to 'fix' the shortcomings inherent in traditional retail environments, it is just as focused on using art…

Attention Marc Andreessen: Retail is not dying or dead. It's just changing dramatically

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Doug Stephens respects Marc Andreesen, but the founder of Retail Prophet doesn't agree with an Andreesen declaration that retail is dying, near dead and…

Casper striving to flip mattress industry into new retail realm

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Casper Co-Founder and CEO Philip Krim is forging a new retail approach in the legacy business of selling mattresses, and he's isn't about to lie down and…

Dunkin’ innovation chief: Hope is no strategy; retailers must differentiate or die

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

John Costello, Dunkin’ Brands president, global marketing and innovation, doesn’t mince words when it comes to the state of retail and what retailers must do…

Fashion upstarts aim to flip apparel industry into new customer experience era

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Fashion retailers Stitch Fix, Rebecca Minkoff and Revolve, have one goal in common: flipping the traditional apparel industry into a new era. While they are…

Target innovation chief: Mobile is king, stores a vital asset in customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Target intends to keep investing heavily in customer experience technology, but mobile playing a critical role.