6 best practices for thriving in the 'post-human' customer service age

6 best practices for thriving in the 'post-human' customer service age

Anand Subramaniam, SVP worldwide marketing for eGain, offers up insight on how retailers can avoid frustrating potential customers and only only survive but thrive with self-service.

Talking With: Verifone chief Joe Mach about retail customer experience strategies

Talking With: Verifone chief Joe Mach about retail customer experience strategies

Verifone North America President Joe Mach shares insight on what retailers are doing, the big trends in play with customer experience and how consumers are spurring trends and retail customer experience strategies.

Can you beat Amazon this holiday season? An omnichannel approach to making it happen

Can you beat Amazon this holiday season? An omnichannel approach to making it happen

Andrew Fegley, president of Remarketable, outlines innovative ways to keep driving revenue this holiday retail season through next-generation remarketing.

Harry & David pumps up brand, mobile, social to enhance customer experience

Harry & David pumps up brand, mobile, social to enhance customer experience

Premier gourmet food and gift retailer debuts updated brand look, feel and tone, from its website to its catalogs and across social media. It's all focused on elevating the retail gift-giving customer experience.

What retailers should consider before the holiday returns rush

What retailers should consider before the holiday returns rush

Amit Sharma, founder and CEO of Narvar, explains why retailers need to understand emerging customer returns trends long before the return season arrives.

Staffless. Cashless. Gapless. Is this the future of shopping?

Staffless. Cashless. Gapless. Is this the future of shopping?

ICXA Managing Director Christopher Hall muses about customer experiences that are cashless, staffless and have no gaps in covering customers everywhere they go.

The new face of disruption: Retail in the digital age

The new face of disruption: Retail in the digital age

David Rosen, digital transformation technologist and strategist,TIBCO Software, shares how industry leaders, like Amazon, are laser focused on innovating the best means to continuously drive a positive customer experience, all while reigning in costs.

Why is everyone so freaked out about automated customer service?

Why is everyone so freaked out about automated customer service?

Nick Francis, CEO of Help Scout, shares how automation, if done well, can lead to higher customer satisfaction and a better experience. Instant gratification, he explains is the key benefit automation has over other forms of one-to-one communication, and it's tough to beat.

Reward or no reward? That is the retailer's question

Reward or no reward? That is the retailer's question

Narina Sippy, CMO of Stellar Loyalty, offers up insight on how to design a loyalty program that actually makes customers more loyal, spend more per visit, and increases their frequency.

Live Webinar:  Why AI is crucial to the customer care strategy

Live Webinar: Why AI is crucial to the customer care strategy

Tractica Principal Analyst Mark Beccue and Interactions VP of Marketing Jane Price explain in a live one-hour free webinar why retailers should be embracing artificial intelligence technology when it comes to customer service and brand experience.

Understanding the why and how of the analytics plan

Understanding the why and how of the analytics plan

Tom Schoen, president and CEO, BTM Global, explains how there is often a gap between what a retailer wants to know and what's truly important to operations and why analytics is critical to eliminating that gap.

Alipay puts emphasis on partnerships as merchant acceptance grows in North America

Alipay puts emphasis on partnerships as merchant acceptance grows in North America

Souheil Badran, president of Alipay North America, spoke Sunday at the annual Money20/20 conference in Las Vegas to give attendees the current bird's-eye view of Alipay's operations outside of China.

Live Webinar: Why it's time to tap mobile to boost frontline execution

Live Webinar: Why it's time to tap mobile to boost frontline execution

Mobile is key when it comes to frontline employee performance whether it's retail, foodservice or hospitality. Find out why global brands are embracing the mobile device and how to hurdle challenges from Compass Group in this Nudge Rewards webinar on Nov. 7 at 11 a.m. EST.

Delivering great customer service with a minimal customer support team

Delivering great customer service with a minimal customer support team

Scott Voigt, co-founder and CEO, FullStory, offers up best practices to keep customer support quality high and costs low while delivering a great customer experience.

Brick-and-mortar retailers' secret weapon: Conversion rate optimization

Brick-and-mortar retailers' secret weapon: Conversion rate optimization

Mark Ryski, CEO and founder of HeadCount Corp., wonders why conversion rate optimization isn't a retail obsession given the difficult business conditions brick-and-mortar retailers are facing.

Rent-A-Center's 'Inner Circle' is about meeting customer needs and much more

Rent-A-Center's 'Inner Circle' is about meeting customer needs and much more

A mobile-first community and customer insight platform is not only booting customer engagement and interaction for the home furnishings retailer, but spurring faster and better product and services decision making.

Why personalization is key for retail customer experiences

Why personalization is key for retail customer experiences

Jim Dicso, CEO of SundaySky, explores how retailers can personalize engagement in an entertaining, valuable and non-creepy way and create superior customer experiences.

Kagan: Will Walmart win with Jet.com private label?

Kagan: Will Walmart win with Jet.com private label?

Jeff Kagan wants Walmart and Walmart.com to be successful, but he believes the level of success will come from respect for the customer. The big question is this: Are they up to the task?

Neiman Marcus reaps customer experience, associate rewards via communication platform

Neiman Marcus reaps customer experience, associate rewards via communication platform

The luxury retailer is finding Theatro's content delivery management platform is not only delivering an enhanced customer experience, but boosting store associate and in-store communication experiences as well.

Luxury jeweler's new retail chief driving 'Retail 3.0' strategy forward

Luxury jeweler's new retail chief driving 'Retail 3.0' strategy forward

With its own mobile app already in place, and a new YouTube customer engagement platform, Govberg Jewelers is all about winding up a rewarding customer experience and Claudio Terjanian is at the helm of the retail strategy.

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