Economy growing despite tariffs, yet consumers worried about recession

May 7, 2025

Tariffs imposed by President Donald Trump are driving increased worries about the economy, according to the National Retail Federation.

Cashless payments accelerating in self-service retail

May 7, 2025

Consumers are grabbing credit cards and digital wallets over cash these days and the trend indicates a significant shift toward cashless payments in…

Tariffs in retail: What retailers should do as consumers react, experts offer advice

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The tariff decisions are driving fast change and retailers have been quick to react as consumers are already changing shopping behavior. Experts share insight…

Price matters most to older consumers, not as much to younger shoppers

May 5, 2025

Price is the most influential factor for 62% of consumers and is top priority to Boomers (71%) and Gen X (68%) but less influential for Gen Z (56%) and…

Poor customer service tops in negative shopping experiences

May 5, 2025

Nearly two-thirds of consumers report having had negative experiences when buying from brands and poor customer service is the top reason.

Higher retail prices spurred by tariffs driving consumers toward best deal

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Nearly four in 10 consumers will go wherever the deal is best if retail prices jump due to tariffs and Baby Boomers will be leading the charge.

How Gen Z is driving change in the retail customer experience

In this episode of the CX Innovators podcast Judy Mottl, editor of Retail Customer Experience, talks with Dr. Steven Stovall, Ph.D., associate professor of…

Majority of consumers deeply concerned about potential tariff price increases

April 30, 2025

A strong majority, 55%, of U.S. consumers are deeply concerned about potential tariff-drive price increases.

What's coming in retail: 4 consumer insights to watch for

by Joanna Clark-Simpson — Head of Consumer Research and Marketing, PissedConsumer.com

Consumers are cautious as they watch for impacts from economic conditions, but consumers remain willing to spend their money with retailers who offer…

Consumers embracing Gen AI tools in lieu of typical search engines

April 28, 2025

Over half, 58%, of consumers have replaced traditional search engines with Gen AI tools when it comes to searching product and service recommendations. The…

Retail sales grew in March despite tariff concern

April 28, 2025

Retail sales grew in March, according to U.S. Census Bureau data, but consumers are worried about the impact of rising tariffs, according to the National…

Retailers and consumers are out of sync. Why? In a word, it’s words

by Purva Gupta — Co-Founder & CEO, Lily AI

Retailers and brands that embrace AI can significantly impact performance across ads, search results, and customer experiences, making online shopping the…

Consumers struggling to get help, frustrated by search efforts

April 24, 2025

A good number of consumers, 84%, struggle to find information during search efforts and 53% cite search as their biggest frustration in the digital customer…

Consumers prioritizing price these days

April 23, 2025

More than half of consumers, 55%, plan to prioritize products with the lowest price when shopping in the coming months and 33% of retailers believe shoppers…

Tariffs a growing concern with shoppers

April 22, 2025

A majority of households have concerns about tariffs, a potential recession and stock market volatility, according to a Numerator report.

Consumers want real human support and they want it fast

April 21, 2025

When it comes to interacting with a contact support center consumers still want real human support and they want it fast, accurate and on their terms.

How AI drives engagement, loyalty, sales

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this free webinar, sponsored by NICE, retailers can learn how small strategic interventions at key moments in the customer journey can have a significant…

In-store experience proving influential with millennial shoppers

April 17, 2025

A good number of millennials, 70%, report that the quality of the in-store experience influences where they shop for apparel and the demographic, more than any…

Average US household shops 39 retailers each year

April 16, 2025

The average U.S. household shops across 39 unique retailers each year, with omnichannel shoppers spending nearly twice as much as brick-and-mortar or online…

Marketplaces gaining consumer attention

April 15, 2025

More than half, 63%, of consumers prefer buying on marketplaces over brand-owned websites, and for 47% product discovery starts on marketplaces rather than…