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Consumer Behavior News & Media

Father’s Day spending projected to hit $24B

June 10, 2025

Father's Day spending is projected to hit a record $24 billion this year, up from last year's $22.4 billion and would exceed the previous record of $22.…

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Father’s Day shopping split even across online, big box, grocers

June 9, 2025

Consumer shopping activity this Father's Day will be nearly split evenly across e-commerce (39%), wholesale big box retailers (38%) and grocery stores (33%).

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Consumers willing to pay more for premium experience

June 9, 2025

A majority of U.S. consumers, (72%), would pay more for a premium experience when doing business with a company, according to data from Qualtrics XM Institute.

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Most consumers not prepared to absorb tariff price hikes

June 5, 2025

Just 20% of American consumers are prepared to absorb tariff price increases and 91% are already managing rising prices.

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Travelers depending more on rewards, loyalty program perks

June 4, 2025

Travelers are increasingly tapping rewards and loyalty programs, with nearly 80% depending on loyalty programs.

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Woman accused of stealing via Walmart self-checkout

June 2, 2025

A Clarion, Pennsylvania woman has been charged with felony retail theft after allegedly stealing over $1,400 worth of merchandise from the Clarion Walmart in…

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How Retailers Can Make Every Shopping Experience Memorable

Explore how retailers can elevate customer engagement by blending physical and digital channels into seamless, memorable shopping experiences. The blog…

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Census data reveals steady retail April sales despite tariff concerns

May 29, 2025

Shoppers were engaged and shopping in April despite concern over tariffs, according to U.S. Census Bureau data.

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Nearly half of consumers expect personalized marketing experiences

May 27, 2025

Just about 40% of U.S. consumers expect personalized online shopping experience with tailored interactions and product recommendations that align with…

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SMB sales grew in April despite consumers trimming discretionary spend

May 23, 2025

Small business sales in April grew above March despite consumers continuing to trim discretionary spending, according to the Fiserv Small Business Index for…

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Tariff concerns not stopping Amazon shoppers

May 22, 2025

Tariff concerns aren't stopping consumers from shopping at Amazon.

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Consumers stocked up in April ahead of tariffs impact

May 20, 2025

Retail sales grew in April as consumers increased buying to avoid higher prices expected with tariffs, according to the CNB/NRF Retail Monitor.

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Shopper generations have a brand love language

May 20, 2025

Brand love doesn't come easy and it's not stable as Gen Zs, millennials, Gen Xers and Baby Boomers each have their own brand love language and learning that…

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Store remains top growth channel yet tech not supporting experience consumers crave

May 19, 2025

Fashion and apparel stores lead when it comes to technology adoptions but over half, 62%, acknowledge customers are demanding different store experiences than…

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US consumers already changing spend behaviors due to tariffs

May 19, 2025

A good majority of American consumers, 75%, expect tariffs to take effect soon and 51% plan to cut non-essential purchases.

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Consumer shopping behavior changing amidst economic uncertainty

May 16, 2025

Nearly half of consumers, 47%, plan to buy more American-made products this year.

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Gen Z, millennials loving invisible transactions

May 14, 2025

Gen Z and millennials are embracing, and expecting, in-app payments and 60% cite invisible transactions as the best transaction experience.

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Nearly half of consumers expect personalized marketing

May 9, 2025

Nearly four in 10 U.S. consumers expect brands to personalize their online shopping experiences, including tailored interactions, product recommendations and…

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How data analytics can drive retail customer engagement

by Raman Awal — SVP & Global Practice Head, Mastek

Customer engagement research reveals some telling facts — organizations focused on customer engagement saw cross-sell revenue surge by 22% and upsell revenue…

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Mother’s Day spend projected to hit $34.1B

May 8, 2025

Mother's Day spending by consumers is expected to reach $34.1 billion, up from last year's $33.5 billion.

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