Using data to break discount dependency and nurture loyalty

James Glover, co-founder and CEO, Coherent Path, explains why retailers have to stop nurturing the wrong type of customer – the deal-hungry and disloyal –and…

Easter spend expected to be very robust

March 26, 2018

Easter spending is predicted to hit $18.2 billion, nearly as high as last year's record-setting $18.4 billion, according to a National Retail Federation and…

The try-before-you-buy trend spurring a returns tsunami, claims study

March 26, 2018

Retailers offering a try-before-you-buy strategy are experiencing a surge of intentional returns that may undermine profits, according to a new Brightpearl…

The horse you rode in on will not win the race for the future

by Chris Petersen — Owner, IMS

Blogger Chris Petersen explains why reducing customer effort in the product purchase is critical in building the customer relationship.

Physical, digital melding together fast in retail

March 22, 2018

The lines between the physical and the digital is getting even more blurry, according to a NRF/Forrester study.

Mobile orders skyrocket in 2017, but 2 in 5 still use cash, claims study

March 21, 2018

Restaurant visits paid via mobile app grew by 50 percent over the last year, a new NPD study finds. However, cash payment still captures two of every five…

Kagan: Amazon effect only part of reason Toys R Us failed

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan says we shouldn't be too quick to blame the failure of Toys R Us on Amazon. A good deal of the blame, he says, should land on the toy seller's…

Women like online shopping more than men, claims report

March 20, 2018

When it comes to ecommerce and online shopping it's women who are enthusiastic as male consumers tend to prefer shopping in brick-and-mortar retail locations.

Gen Z, millennials driving the next-gen in loyalty

March 20, 2018

Gen Z and millennial consumers are propelling a new era in customer loyalty, according to new Alliance Data research.

Amazon happy with customer response to Go store but guarded about future plans

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While encouraged by customer response Amazon isn't ready to announce much about its plans for its innovative cashierless store. The company is making sure the…

Etsy CEO: It's all about gross merchandise sales

March 9, 2018

Etsy, an online spot for selling handmade and antique crafts and items, is mainly focused on one financial point: gross merchandise sales.

Millennials willing to pay more for a top mobile experience

March 8, 2018

Millennial consumers are willing to spend more if the return is a five-star mobile experience, according to a Worldpay research report.

St. Patrick's Day spend will hit record-setting $5.9B, claims survey

March 6, 2018

Lots of Americans will be spending money to celebrate the annual Irish holiday, St. Patrick’s Day, to the tune of $5.9 billion this year.

Why product data is key to superior customer experience

Fred de Gombert, CEO and co-founder of Akeneo, explains why product data is key to superior customer experience.

Talking With: InfoVista's Ricardo Belmar on retail customer experience trends, tech in play

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Ricardo Belmar, senior director, worldwide enterprise product marketing at InfoVista, has been entrenched in the world of networks, technology and retail…

Customer fog: Why your customers leave

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell explains what customer forensics® is all about why it remains largely completely misunderstood by retailers.

Study: Consumers are spending, tapping social media, blogs for product research

February 26, 2018

A TD Bank study reveals 73 percent of consumers made a major purchase in the last year, and the biggest spenders are using social media and blogs to conduct…

Lessons learned from two of the best brick and mortar retailers

by Chris Petersen — Owner, IMS

Blogger Chris H. Petersen explains how two of the top retailers are thriving by doing more than helping consumers make the purchase.

Wayfair, Panera push the mobile commerce experience forward

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Wayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience that is proving rewarding for the bottom…

Valentine's Day shoppers heading into stores for gifts

February 13, 2018

A Citi Retail Services survey reveals nearly half, 48 percent, of consumers seeking to buy a Valentine's Day gift will walk into a store.