Walmart shutters Scan&Go due to consumer disinterest

May 16, 2018

There's no more Scan&Go happening at Walmart as the top retailer has shuttered the cashierless checkout app.

Starbucks is top mobile loyalty app with consumers, reveals survey

May 16, 2018

In what is probably not a surprise to anyone, Starbucks' mobile app is the most popular among several well-known restaurant loyalty rewards apps, according to…

How digital virtual experiences reinforce the physical environment

Bryan Laing, vice president, client service, IDL Worldwide, explains why connecting with consumers on a deeper, more personal level through physical…

Lessons in "goodwill" and the power of people

by Chris Petersen — Owner, IMS

Blogger and industry expert Chris H. Petersen explains why today's retail customer experience involves a foundation of "goodwill" that drives positive feelings.

Consumers want personal advertising, claims new data

May 15, 2018

Today's consumer want personalization when it comes to marketing and advertising, with seven of 10 saying they prefer content and ads tailored to their…

Mother's Day gift cost just under a C-note

May 10, 2018

Mother's Day shoppers will spend, on average, just under $100 buck this year, with baby boomers most likely to spend the least and generation xers likely to…

Ulta Beauty tackles retail change by embracing change

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Ulta Beauty CEO Mary Dillon says the world continues to have a need for human connection and inspiration within the retail environment and that her company…

Jewelry, outings top Mother's Day gift list

May 9, 2018

Just over one third of Mother's Day shoppers, 34 percent, will spend $4.6 billion on jewelry for moms and 55 percent will spend $4.4 billion on food…

Mother's Day spend may hit $23B

May 8, 2018

This year may mark the second-highest spend for Mother's Day, hitting an expected $23.1 billion.

Walmart, DoorDash team up on grocery delivery

May 8, 2018

Walmart and DoorDash are teaming up to expand Walmart's online grocery delivery service, beginning with the Atlanta metro market.

Last-minute shoppers love the local retail store

May 8, 2018

Not every consumer jumps online to buy that last minute gift.

Sephora shares tips, insight on crafting a retail customer personalization strategy

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Mary Beth Laughton, Sephora's executive vice president for omnichannel, offers up insight on making the shopping experience more personal and that while…

Retailers move toward frictionless checkout

Tom Chittenden, NCR VP and general manager of retail solutions, says retailers striving for a frictionless checkout must consider strategic business objectives…

Personalization gaining value in retail customer experience, study reveals

May 4, 2018

Personalization is paying off with nine out of 10 digital marketers reporting a lift in business but more than half describe personalization maturity level as…

The role of data integrity in building a unified commerce customer experience

Abnesh Raina, PlumSlice Labs founder and CEO, explains why accurate product data management is essential for retailers looking to stay ahead of the…

Ways small retailers can thrive in a world of retail giants

by Chris Petersen — Owner, IMS

Blogger Chris Petersen says that when a retailer doesn't have the resources or infrastructure, the best way to compete with Amazon is do something different.

Study: Millennials aren't shopping like older parent generations

May 1, 2018

As millennials move into the age of having children, their shopping habits and activities are a bit different than previous consumer generations.

Mom isn't on everyone's mind come Mother's Day

April 30, 2018

Just over one quarter of Americans acknowledge that they've completely forgotten their moms, now and then, when it comes to the annual Mother's Day celebration.

Why the best retail omnichannel experience is an invisible one

Joe Rabah, managing director for EMEA, RMG Networks, explains that while customers expect consistent brand interactions across all channels some companies have…

How Target is embracing the human touch to beat the competition

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Instead of resisting change when new competitors such as e-commerce retailers and on-demand delivery services came into the market, Target is investing in its…