Consumer Behavior News & Media
Neiman Marcus strives to meld in-store, digital mobile customer experience in new store
February 22, 2016
High-end retailer aims to combine in-store and online customer experience in first Long Island, New York, location.
read nowReport: Consumers just need one bad experience to walk away
February 22, 2016
Customer support experience a big factor in consumer loyalty, reveals new study.
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Car starting experience primed for a big change
February 19, 2016
Volvo is driving a new customer experience and, yes, there is an app for that.
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The "perfect storm" for an omnichannel explosion in India
by Chris Petersen — Owner, IMS
Lessons learned from India's retailers … and changing consumers.
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Talking With: Lionbridge Marketing VP Clint Poole on top tech, trends hitting in 2016
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Find out why beacons to deliver in-store, offline digital-offers was a bust in 2015 andy why the intersection of POS tech and personalization will be a hot…
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Talking With: Cisco Retail CTO Shaun Kirby on digital disruption
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Retail Customer Experience talks with Cisco Retail CTO Shaun Kirby to get deeper insight on the digital disruption taking place in the retail segment and how…
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Retailers must embrace the mobile consumer to boost sales, increase loyalty
February 10, 2016
Nearly half of all retail shopping activity involves some sort of mobile and it’s more than half when it is millennials doing the shopping.
read nowStudy: Cheapest price may not always win over the consumer
February 9, 2016
Consumers care about price but they also care about the quality of a retailer.
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In order to survive and thrive don't breathe your own exhaust
by Chris Petersen — Owner, IMS
Biggest threat to today's retailers lies within the walls of the ivory tower.
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6 things every woman wishes retailers knew about her shopping basket
by Bryan Pearson — President, LoyaltyOne
These six facts about a woman's shopping basket reveal what retailers including Nordstrom, Amazon and Tesco do to address them.
read nowReport: Product price fast giving way to customer experience focus
February 1, 2016
Companies are increasingly focusing on customer experience rather than product price when it comes to the competitive retail segment.
read nowConsumers expect top-tier service and will take leave if retailers fail to deliver
February 1, 2016
Consumers still favor the in-store shopping environment but true optimization from the trend isn’t going to happen for retailers unless customer experience is…
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Amazon: We're focused on boosting customer satisfaction, customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
During its earnings call Thursday Amazon leaders didn't seem too upset about falling short of some analysts' financial expectations and drove home the message…
read now'Evolved' retailers more likely to succeed compared to pure-play business strategy
January 26, 2016
Retailers going only online, or only in physical store locations, are likely not going to achieve sustainable, long-term operational success.
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Mobile is affecting commerce decisions for retailers
by Will Hernandez — Editor, NetWorld Media Group
At the NRF Big Show, a panel discussion about what's next in payments focused on the role technology has played in consumers' expectations as they interact…
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9 things to know about retail loyalty programs
by Bryan Pearson — President, LoyaltyOne
From the tangible value of data assets to stealth pricing, loyalty programs can offer retailers many advantages that are little understood. Here are nine…
read nowYahoo offers researchers treasure trove of user data
January 18, 2016
Yahoo is sharing news-reading habits of its 20 million users and the data will likely improve recommendation technology down the road.
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NRF Preview: Retailers shine a light on beacons to drive mobile engagement
by Will Hernandez — Editor, NetWorld Media Group
Multiple mainstream publications near the end of 2015 rushed to declare beacon technology a dud even though Apple first introduced the technology less than…
read nowLululemon eschews traditional holiday discounts and gets big reward
January 15, 2016
Lululemon didn’t mark down much during this past holiday sales season and the strategy paid off.
read nowJolly holiday season not so jolly for Best Buy
January 15, 2016
Electronics retailer faces biggest stock dip in a year due to weak holiday sales and what analysts view as a slump in mobile phones, electronics segment.
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