Survey: It's time to get personal with loyalty programs

May 25, 2016

Middle class consumers are expecting more than the traditional retail loyalty program and a personal touch to loyalty strategies can prove lucrative, according…

Dunkin’ innovation chief: Hope is no strategy; retailers must differentiate or die

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

John Costello, Dunkin’ Brands president, global marketing and innovation, doesn’t mince words when it comes to the state of retail and what retailers must do…

Gap pulls Old Navy from Japan due to sales dip, consumer disinterest

May 20, 2016

There will be no 'flip-flop' day happening in Japan this year as Gap is pulling its Old Navy brand out of Japan, shuttering over 50 stores due to declining…

American consumers wary when it comes to online activity, reveals federal study

May 20, 2016

Consumers are clearly a bit more than worried when it comes to online activity, citing privacy infractions and security concerns.

Fashion upstarts aim to flip apparel industry into new customer experience era

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Fashion retailers Stitch Fix, Rebecca Minkoff and Revolve, have one goal in common: flipping the traditional apparel industry into a new era. While they are…

Target innovation chief: Mobile is king, stores a vital asset in customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Target intends to keep investing heavily in customer experience technology, but mobile playing a critical role.

Consumers spent $30B on moms this year

May 17, 2016

Mother's Day proved to be a $30.3 billion spend day for retailers with the consumer averaging $124 on gifts.

Talking With: Citi's chief customer/digital experience officer on mapping the customer journey (Part 2)

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this second part of a two-part interview with Citi Chief Customer and Digital Officer Alice Milligan, Milligan discusses mapping out the customer journey…

Macy's sales dip may be economic harbinger for retail segment

May 12, 2016

The first quarter didn’t deliver big money for Macy's given a 7.4 percent drop in revenue, and the retailer isn’t optimistic things will change around quick as…

How Target's in-store clinics are reinventing retail wellness

by Bryan Pearson — President, LoyaltyOne

Target's new in-store wellness sections, called Connected Health, enable shoppers to track personal health information on handheld devices.

Retail report reveals the more delivery options, the better for retailers

May 12, 2016

Retailers considering reducing or streamlining shipping option might want to think again as a new report reveals a full range of options that consumers are…

5 signs you're in a relationship with the consumer … or not

by Chris Petersen — Owner, IMS

The most important 'sale' made every day is building relationships.

Infographic: Why Mother's Day is a retailer's dream day

Mother's Day is one of the three favorite sales seasons for retailers, right behind the winter holidays and back-to-school season.

Payments key business strategy, reveals survey

May 5, 2016

More than two thirds of retailers consider payments, and the payment process and experience, a critical aspect of the business strategy but just over half…

Clothing sales a bright retail sales spot in Australia

May 3, 2016

While retail activity in Australia, overall, isn't breaking any records, apparently consumer demand for clothing is getting big attention, especially…

Mother's Day shoppers are mostly moms, reveals new study

April 27, 2016

Retailers aiming to capitalize on the Mother's Day sales event should know one thing upfront: nearly half the gift shoppers will be moms themselves.

Talking With: Ikea Sales Leader Karen Haas on why businesses must know the customer

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A comparison to Apple with regard to customer experience is no small compliment and Ikea continues to expand and innovate.

Barneys goes personal and to the cloud to boost customer engagement

April 26, 2016

Barneys New York is using a new personalization technology to boost customer experience at its new flagship Manhattan location.

Mother's Day should prove lucrative for clothing retailers, eateries

April 25, 2016

A new study reveals clothing will be a popular choice for Mother's Day shoppers, as well as a special meal, and spending is expected to be up six percent this…

We need your insight, industry predictions for annual trends report

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The annual Retail Customer Experience Retail Trends Report is underway and those participating have a chance to win a $100 gift card.