Back to School: Sales to dip nearly 10% despite other economy gains

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Despite positive economic moves in the housing and job markets, the retail back-to-school sales season won't be as robust as last year. Overall, however…

Airport shoppers enjoying new interactive retail experience

July 13, 2015

Travelers at San Francisco International airport are now tapping interactive screens if looking to buy headphones or a cold healthy drink.

Dysfunctional consumers require most attention as they can hurt revenue big time

July 10, 2015

Every retailer knows to pay attention and reward the loyal, happy consumer but they also need to pay close attention to the irate, angry shopper.

Men are from Mars, women from Venus in the retail shopping environment

July 8, 2015

When it comes to retail shopping men and women have very distinct behaviors, both in the brick and mortar environment and online, and retailers need to tune…

Restaurant taps mobile tech to boost consumer experience, save money and hone marketing

Tablets and a business intelligence service is helping a restaurant chain to not only foster more efficient customer point of sales it’s helping gleam valuable…

Webinar to focus on customer traffic, conversion insight

July 2, 2015

Traffic and conversion data can be priceless if a retailer understands how to use it to drive sales, engage with shoppers and boost marketing. An expert will…

Shoplifting, employee theft top reasons for $44B retail loss in 2014

June 29, 2015

Shoplifting is the key activity spurring retail loss and resulted in a fraud cost of $44 billion in 2014. The good news is the amount of loss is declining.

Consumer spend enjoys growth spurt due to lower gas prices, job market stability

June 27, 2015

Here is some good news as the last full week of June arrives and the big summer retail holiday weekend, July 4, looms ahead: consumers spent more money in May…

'Living Services' promises to radically change retailer-consumer interaction

June 19, 2015

There’s a tsunami of change coming toward the retail business environment and interaction with the customer that may turn today’s approaches and strategies in…

NRF: Father's Day spending up over last year

June 11, 2015

While Father's Day spending pales in comparison to Mother's Day, the holiday should bring in $12.7 billion.

Silent but deadly: Why loud, angry shoppers are better for your bottom line

June 3, 2015

Retailers should welcome the irate shopper who vents her frustration on the sales floor; the angry customer who walks out in a silent huff is more dangerous…

Self-service: Why millennials, Gen Z expect it

by Laura Miller — Director of Marketing, Kioware

Retailers must give young consumers self-service options when it comes to shopping.

India's retail market to hit 1.3T by 2020

June 1, 2015

India's retail market will reach $1.3 trillion by 2020.

Bricks and orders: re-inventing the store

Blogger Bryan Pearson discusses how Birchbox, Amazon, Rent the Runway are re-inventing the store.

Research identifies 'Brand Mavens' transforming retail

May 26, 2015

Research from CashStar and Texas A&M Center for Retail Studies reveals that brand mavens have enormous purchasing power.

American Eagle Outfitters reports strong Q1

May 22, 2015

American Eagle Outfitters this week reported EPS of $0.15 for Q1..

Study: Retailers struggling with omnichannel shopping

May 20, 2015

CFI Group reported that the average shopping experience is no longer either in-store or online; it's an interwoven process, and shoppers are finding flaws.

Best Buy, Walmart support GS1 US standard

May 20, 2015

GS1 US Simple Product Listing is designed to help ensure that products are accurately represented across sales channels and are discoverable by search engines.

NRF: Retail sales in April 'disappointed'

May 15, 2015

Stephen E. Schatz, with the National Retail Federation, is reporting that an earlier-than-normal Easter holiday did not play a major factor in consumer…

Digital interactions drive brick-and-mortar sales

May 15, 2015

Deloitte Digital Study: Digitally-influenced sales are five times larger than e-commerce sales; consumers use of mobile for price checking declines 30 percent.