4 questions retailers must answer to drive the ultimate customer experience

Retailers face an increasingly competitive marketplace, buffeted continually by the need to evolve and adopt the newest technologies introduced to the market.

Walmart going full steam on Black Friday discounts starting on Thanksgiving

November 12, 2015

Walmart adjusts holiday sales strategy in light of changing consumer shopping behavior.

Consumers are rapidly blurring lines and changing channels

by Chris Petersen — Owner, IMS

Future success requires going boldly where no one has gone before.

Restaurateurs, retailers battle for out-of-home breakfast bucks

November 5, 2015

C-stores and supermarkets are expanding foodservice offerings to hold onto their share of stomach as the balance of food dollars teeters more toward…

Going beyond the discount with new approaches to spur brand loyalty

by Travis Wagoner — Editor, Networld Media Group

Retailers seeking to reward shoppers can tap new loyalty program approaches to attract new customers, boost revenues and provide memorable experiences for…

ICX Symposium: What's guiding your digital media value?

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Today's consumer is a visual consumer who expects interactive communication and has about an 8-second attention span -- and the customer experience is no…

ICX Symposium: Transforming retail with responsive store

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

When it comes to a successful interactive customer experience today’s businesses must focus on finding a balance as there is often a big mismatch between a…

ICX Symposium: The future is here (it's just unevenly distributed)

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

There is a tidal wave of disruption happening across every industry with the intersection of technology innovation and fast-changing customer expectations, and…

Amazon's growing workforce is proof people are shopping more online

October 20, 2015

Amazon announced plans to hire 100,000 people for the holidays, which is 25 percent more employees than it added last year.

Should we make the holiday shopping season a 365-day effort, or not?

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

There's more than one trend hitting this holiday season and the impact may just change everyone's retail experience. But will it be for the good or for the bad?

Poor inventory control equates to shopper disappointment, lost sales for retailers

October 12, 2015

A whopping 81 percent of consumers experienced an "out-of-stock" experience in the past 12 months, resulting in lost sales for retailers and lots of…

Holiday shoppers not so confident in Black Friday sales, shopping early this year

October 12, 2015

Consumers are holiday shopping earlier than ever and aren’t banking on Black Friday and Cyber Monday for making bulk purchases.

How Homebase's content strategy is driving stronger customer engagement

Taking a 'scorched earth' strategy is expensive, time consuming and challenging for retailers aiming to boost customer engagement and ecommerce. There are…

The mobile shift is now for companies, software developers

by Will Hernandez — Editor, NetWorld Media Group

We're long past the point where companies and software developers are in the middle of a shift to a mobile-only mindset. We’re already there and any company…

ICX Symposium: The future of customer experience is coming fast

by Christopher Hall — w, t

With the Interactive Customer Experience Association set to host 'Inflection Point: The Future Tech of Customer Experience,' aimed at getting B2C brands ready…

The retail consumer in 2020: Older, a bit frugal yet mostly optimistic

October 7, 2015

The retail consumer will most likely be female, older, living in a smaller household than today and likely living on their own come 2020.

Study: Consumer loyalty is a pretty fickle thing

October 2, 2015

Consumers will jump ship for better security, convenient payment options and alluring discounts.

Macy's targets millennial consumers with a special shopping experience

September 25, 2015

Special shopping section will even boast a 'blow dry bar' in the near future.

Holiday shopping season underway but big consumer wave hasn't hit just yet

September 18, 2015

The good news for retailers who haven’t yet geared up for the big holiday sales push is that more than half, 55 percent, won’t be anywhere near done with…

Why it's time to gear up for the big holiday shopping season

September 18, 2015

New survey reveals small businesses should get going on digital strategy to capitalize on holiday sales time.