Report: Big sales days reflect big smartphone, mobile consumer use

December 17, 2015

The top retail sales days of the holiday season reflect increasing consumer adoption and reliance on smartphone and mobile device use, according to a new…

Insight on kicking a 2016 retail strategy off on solid ground

by Ethan Whitehill — CEO, two west inc

It's a good idea to review consumer patterns and data from the past year to make sure retail strategy plans for the new year are on track from the start.

Infographic: Gurus share predictions of what's to come in retail customer experience

December 15, 2015

A look at what some experts expect to happen going forward in retail customer experience and relationship management.

Critical reasons why retailers need a seamless product return process

Retail product returns, which appear to be a minor part of the customer experience, are actually a crucial component of the overall relationship between the…

Year in Review: 5 popular articles of 2015

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

As a new year beckons Retail Customer Experience, takes a look back over this year’s most read stories and offers up a chance to catch up on insight and trends…

10 tips for boosting customer service and inspiring a retail seasonal workforce

For many businesses, the holiday season is one of the busiest times of the year. But it certainly is not the time to slack off on service.

Survey: Local shopping centers big draw for last-minute holiday purchases

December 11, 2015

With just two weeks til the big holiday, a new report reveals retail consumers will be hitting local shopping centers to finish last-minute gift-buying and…

Don't miss: Webinar focuses on how millennials are disrupting shopping

December 7, 2015

Grabbing the millennial shopper's attention requires a strategy, a commitment and the right technology.

Mobile spurs seasonal shopping as Cyber Monday undergoes a transition

December 7, 2015

Cyber Monday not as super as expected but shopping still spiked over last year's figures.

Small Business Saturday no small revenue booster for local retailers

December 7, 2015

Small Business Saturday a lucrative success even without the usual consumer incentive.

Consumer rage on rise as customer service, satisfaction continues to plunge

December 4, 2015

Customer service quality is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, reveals a new consumer rage…

Retailers beware: Mobile drives holiday shopping season

by Will Hernandez — Editor, NetWorld Media Group

Mobile shopping already was ahead of expectations in the weeks leading up to the official start of the holiday season in the U.S.

U.K, U.S. consumers not thrilled with online holiday shopping experience

December 3, 2015

British and American consumers may be spending big this holiday season, but they’re not very satisfied with the retail customer experience taking place…

Retailers are bringing a rusty knife to a cyber wars shootout

by Chris Petersen — Owner, IMS

Today's omnichannel shoppers have grown accustomed to services and experiences at a whole different level. To borrow a western movie metaphor, most retailers…

Thanksgiving holiday shopping activity higher than expected reveals survey

December 1, 2015

Retailers had a robust holiday weekend shopping experience as a survey reveals more than 151 million consumers hit stores online and offline during the…

Black Friday loved by younger consumers, not so much by the older shopper

November 25, 2015

Black Friday is more appealing to the younger consumer as they are the most interested in potential saving.

Live webinar: How millennials disrupt shopping and the new world of connected shopping

Retail Customer Experience is hosting a free one-hour webinar focusing on the shifting marketing, merchandising and brand strategies in the quest to attract…

Live webinar targets location-based marketing for retail segment

November 24, 2015

As consumer usage continues to shift to mobile, location-based advertising is becoming one of the fastest growing strategies for retailers when it comes to…

Tennessee tops in Black Friday consumer enthusiasm, shopper assaults

November 24, 2015

Retailers in Tennessee, Arkansas and Alabama are most likely shoring up storefront security more than competitors in New York, California and Florida given…

The birds and the bees of customer experience design

by Lyle Bunn — Strategy Architect, BUNN

Meeting customer expectations has changed, forever. Meantime, corporate initiatives can take a long time to implement and poorly executed inititives can really…