Gen Z big focus for Canadian retailers

August 14, 2023

While retailers in Canada are making progress in reaching the Gen Z consumer, doubling marketing since 2019, there's still a long way to go to capture the…

Most shoppers want a better search experience

August 14, 2023

Six of 10 online shoppers want a better product search experience and think the online search function on retail websites needs an upgrade.

Most UK consumers don’t view personalized experiences as personal

August 11, 2023

A hefty number of consumers, 71%, feel personalized experiences are "targeted" and just 33% of those view the experiences are "truly personal."

Consumer ‘bouncing’ proving costly to retailers

August 10, 2023

The average cost of a customer bouncing off a brand website is $5.11 and most bouncing is due to a customer's poor landing experience on a brand site.

Taylor Swift’s The Eras Tour pumps up Michael’s sales

August 9, 2023

The cash registers are ringing at fabric and craft retailer Michael's as Taylor Swift fans and ticket holders to her The Eras Tour are filling locations to buy…

Consumers want coupons, most not happy about economy

August 9, 2023

More than half, 63% of U.S. consumers feel extremely or somewhat negative about the economy and 54% are looking for coupons, sales and promotions to save money…

Networld Media Group launches Rewards That Matter website for consumers

August 3, 2023

Networld Media Group, which owns a number of B2B websites in the restaurant, technology and retail spaces, has launched its first consumer website, Rewards…

Walmart’s the favorite place to buy a Barbie

August 1, 2023

Nearly half, 48%, of those shopping for a Barbie doll or accessory are likely stopping by Walmart with 33% hitting Target and another 33% hitting up Amazon.

Gen Z, millennials are all about summer sales

July 31, 2023

A good number, 68%, of Gen Z and millennials are delaying major purchases this summer until there is a sales event or discounted price and 20% of Gen Z has…

Social media playing role in back-to-school shopping

July 28, 2023

A majority of back-to-school shoppers, more than 75%, are using social media for ideas and recommendations on what to buy this year.

Why retailers must act now with GenAlpha in the metaverse

Three tips on how can businesses meet the expectations of this highly tech savvy and demanding generation.

Retail sales up despite cooling economy

July 27, 2023

Retail sales continued an upward trend in June despite slower job gains and a cooling economy.

Back-to-school spend should be on par despite inflation

July 26, 2023

This year most consumers (83%) should spend the same as last year, or more, on back-to-school shopping, and households appear ready to absorb the impact of…

Gen Z consumers want technology-enabled, self-service options

July 21, 2023

The plugged-in Gen Z consumer demographic is the most likely to seek tech-enabled self-service solutions compared to other consumers and seem to prioritize the…

Amazon Prime Day bests expectations despite increasing competition

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

By all accounts, its own and industry watchers, Amazon Prime Day 2023 was a resounding success for Amazon, its third-party sellers and consumers seeking a…

Consumers like self service but have concerns

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Consumers prefer self service over in-person purchases, but have a few concerns about declining personalization.

Online shopper population shrinking

July 20, 2023

More than half, 52%, of post-pandemic e-commerce customers are no longer shopping online compared to a year ago.

Consumers expect to spend more in back-to-school shopping

July 19, 2023

Consumers shopping for back-to-school items will spend 15.7% more this year compared to 2022, according to a JLL survey.

Canadian consumers embracing digital payments

July 19, 2023

Young consumers in Canada are rapidly embracing non-traditional digital payments much more than their older counterparts in the 55 and older range.

Consumers want a quality product return experience

July 19, 2023

Shoppers not only want a free return but a quality experience that shows a brand cares about them as a customer.