Many retail associates concerned about personal safety

December 12, 2023

Many retail associates and managers view safety incidents on the rise in their stores and that nearly two out of three workers are at least somewhat concerned…

Mass retailers, online stores top toy shopper spots

December 12, 2023

A good majority, 81%, of those planning to buy toys and games this holiday season plan to hit a mass retailer, such as Walmart and Target, and 80% will shop at…

Holiday retail sales kicked off strong in November

December 12, 2023

The first half of the holiday season brought a strong retail sales gain, according to the CNBC/NRF Retail Monitor report, released by National Retail…

PwC leader talks robust holiday season spend, consumer trends

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The PwC annual “Holiday Outlook” report reveals women are spending more than ever before, most consumers want a deal and Gen Z is busy shopping in the physical…

Home Depot's tech fellow shares computer vision strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Hari Ramamurthy, technology fellow at The Home Depot, explains how the home improvement retailer is tapping computer vision to prep the retailer’s stores.

Consumers prioritizing experiences over product purchases

December 8, 2023

Just under half, 42%, of consumers are prioritizing spending on experiences rather than possessions and nearly half, 49%, are confident their financial…

Older consumers are back big time in brick-and-mortar stores

December 6, 2023

Shoppers 55 and older have returned to brick-and-mortar stores in significant numbers, the lone demographic to do so in the post pandemic retail environment.

Gift cards trends to ring in the New Year

by Jason Wolfe — Founder and CEO, The Wolfe Companies

Gift Card Granny’s 2023 survey shares the latest trends in gift card usage and retail preferences.

When it comes to brand merch it's all about the memories

December 5, 2023

Nearly half of American consumers who shop branded merchandise are being spurred by memories. Memories are the primary motivator as 45% of consumers buy merch…

Free webinar offers tips, guidance for optimizing retail CX

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Beth Schultz, VP of research and principal analyst at Metrigy, will share advice and strategy for improving the retail customer experience in a free one-hour…

How can banks improve customer communication?

by Bradley Cooper — Editor, Connect Media

Are banks communicating effectively? How are they reaching underserved populations? Mack Turner, president and owner of Mack Turner Consulting and Insights…

Holiday weekend drew 200M shoppers

November 30, 2023

The holiday weekend, from Thanksgiving through Cyber Monday, drew a record-setting 200.4 million consumers – beating last year's record of 196.7 million…

Retail self-checkout boasts major shrink, claims research

November 30, 2023

Research from Grabango, a provider of checkout-free technology, indicates self-checkout machines are a significant driver of shrink, with losses amounting to…

Holiday weekend sales set online spending record

November 29, 2023

The Thanksgiving weekend, which includes the iconic Black Friday retail sales day, hit a record-setting online sales figure of $38 billion, according to Adobe…

Brick, Click, & Beyond: Dissecting Retail’s Hurdles and Designing the Ultimate CX Blueprint

Winning in today’s rapidly evolving retail landscape requires an urgent understanding of critical challenges in both brick-and-mortar and online sectors and…

Real-time data top weapon in battling retail supply chain hurdles

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In today’s retail climate, consumers have come to expect immediacy and availability, and when a retailer fails to deliver, customers are quick to turn to the…

What retailers are closed on Thanksgiving?

November 21, 2023

Once upon a time Thanksgiving was celebrated not only for a bountiful spread on the table but as the kickoff time for the infamous Black Friday sales at nearly…

Navigating shifting tides of 2023 holiday shopping trends

As shopper spending undergoes yet another transformation this year, retailers hold the key to making this holiday season beneficial (and profitable) for…

TikTok will drive Black Friday sales

November 21, 2023

Almost one third of Gen Z consumers will be using social media channel TikTok to purchase on Black Friday with spending set to increase by 20% this holiday…

Black Friday spend expected to hit new high

November 21, 2023

Consumers plan to spend an average of $567 between Black Friday and Cyber Monday, representing a 13% spike over last year's Black Friday spending.