Teddy bear is Ikea’s big seller these days

January 9, 2024

The Djungelskog teddy bear is flying off the shelves at Ikea.

Returns pose big work load for retailers

January 9, 2024

This month may well be busier than all the holiday seasons combined for retailers as there has been a 42% year over year increase in the number of returns just…

Chatmeter Unveils the Future of Reputation Management with Launch of Pulse AI: Signals

Multi-location businesses have traditionally used keyword-matching sentiment analysis and Net Promoter Score surveys to get a surface-level understanding of…

Wall Street Journal arts critic joins anti-self-checkout movement

January 5, 2024

Joanne Kaufman, an arts and entertainment critic, has joined the chorus of pundits who want to see self checkouts go away at retail, according to an opinion…

AI ranks high on retail CX 2024 predictions

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

When it comes to 2024 retail customer experience leaders expect AI to play a starring role given its prominence in 2023.

Holiday season online spent hit record-setting level

January 4, 2024

A record $222.1 billion was spent online this holiday season — $10.4 billion more than last year.

Consumers love paying with points

January 4, 2024

Consumers are embracing the pay with points redemption opportunity with 84% stating they would use the loyalty currency option if offered.

Retail returns hits $743B in 2023

January 3, 2024

Total retail returns in 2023 hit $743 billion, according to a National Retail Federation and Appriss Retail report.

Target locking up underwear ticks off shopper

January 3, 2024

A Target customer wasn't too happy to find that underwear he was thinking of buying was locked up in a glass security section.

Woman wanted for stealing $600 in merchandise at Target self checkout

January 2, 2024

Police in Chambersburg, Pennsylvania are looking for a woman they claim stole more than $600 worth of merchandise from a Target store while using a…

Tip ask at self checkout irks airline employee

December 26, 2023

An airline employee who purchased a soda and a pack of gum from a self-checkout machine in a store took exception to a tipping request, marking the second such…

Influencers may not be so influencing this holiday season

December 21, 2023

Blanket influencer endorsements for products could potentially harm sales in the last week of holiday shopping, according to a Storyblok survey that polled…

UK online shoppers like multiple contact points

December 20, 2023

A hefty number of UK consumers, 70%, expect and demand multiple online shopping contact oints and 61% prefer digital channels when it comes to customer service…

Holiday sales will hit NRF expectations

December 18, 2023

The U.S. Census Bureau's November results indicate that holiday retail sales predictions from the National Retail Federation will likely hit the mark.

Costco’s biggest seller is pure gold, literally

December 18, 2023

The number one item flying off Costco's online shelves in Q4 has been gold — literally.

How consumers are saving during peak holiday season

by Trey Loughran — CEO, Purchasing Power

It's not that consumers have been avoiding steps to prepare for holiday demands. More than half of respondents surveyed (54%) said they save throughout the…

Super Saturday will be a super shopping day

December 15, 2023

The last Saturday before Christmas, Dec. 23, will be a big day for shoppers, according to the National Retail Federation with an expected 142 million consumers…

Holiday shoppers taking time in purchasing, showing greater interaction

December 13, 2023

This holiday season's shopper is five times as likely to click on retailers' product recommendations, and 81% more likely to click on personalized content.

Online grocery market to hit $740.8B by 2027

December 13, 2023

The global online grocery market is expected to enjoy "significant" growth between now and 2027, with an estimated annual growth rate of 13.14% and hitting…

Pitney Bowes VP details 2023 holiday season retail challenges, consumer trends

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Vijay Ramachandran, VP, GTM (Go-to-Market) enablement and experience at Pitney Bowes, shares data and insight in this peak season outlook.