Back-to-school shopping may be a record-setting event

July 18, 2023

Consumers are predicted to spend $41.5 billion for back-to-school shopping — a record setting event given spend will be up $36.9 billion over 2022 and will…

Luxury retailers aim to spend big on tech

July 17, 2023

Luxury goods retailers are aiming to boost spending on tech big time over the next three years and push hard on the e-commerce front.

3 things to do now to prepare your business for the holiday rush

The holidays can be one of the most challenging yet fruitful times of the year for retailers as they strive to end the year on a high note. And right now, in…

Consumers crave convenience when it comes to checkout

July 14, 2023

A hefty number of consumers, 65%, would like to purchase directly from a link in-content and are highly motivated by online content.

NRF: Economy conditions going in right direction

July 12, 2023

The latest insight from the National Retail Federation is one of optimism as the retail group reports economic conditions are "still moving in the right…

Why and how ChatGPT will drive a better customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Learn why the richness of data sets will play a defining role in how ChatGTP integrates into the customer experience.

Amazon Prime Day: Consumers a bit split on value proposition

July 11, 2023

More than half, 52%, of consumers expect to shop on Amazon's Prime Day event, happening July 11-12, but way less view the deals as valuable.

Consumer sentiments not matching up with marketers’ perceptions

July 10, 2023

There is a "drastic" disconnect between the customer experience and digital marketing strategies, according to a CX study released by SurveyMonkey.

Consumers willing to trade info for personalized experience

July 10, 2023

Consumers want control when it comes to brand interactions and will offer up information in exchange for personalized experience and app-enabled conveniences.

Biometric payment in retail: Consumers eager, challenges for retailers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

To learn more about how and why Amazon One is taking root RetailCustomerExperience reached out to Peter Galvin, chief growth officer at NMI, a full commerce…

North American shoppers interact with brand three times before buying

July 6, 2023

North American consumers interact an average of three times with a brand before making a purchase.

How malls can thrive in the new world of consumer behavior

by Cate Zovod — VP of Global Product & Industry Marketing, Near

To thrive in the new world of consumer behavior, malls must offer unique dining, retail, entertainment, and other experiences that shoppers cannot find just…

Money, economy concerns dip a bit

July 3, 2023

American consumers' concern about finances and the economy took a small dip in June, with 54% reporting a "high level" of concern compared to 59% in May…

US consumers more confident on economy

June 30, 2023

Consumer confidence is at its highest point since January 2022, according to the Conference Board Consumer Confidence Index.

Amazon Prime Day: Predictions, projections, expectations

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Amazon's biggest annual sale event, Prime Day, is taking place July 11-12. Industry watchers share predictions on what's become an online retail institution.

More Americans will celebrate July 4 this year

June 29, 2023

A hefty majority, 87%, of U.S. consumers plan to celebrate July 4 this year, a 3% increase over 2022, according to a Numerator data report.

Prime Day a destination for more than half of consumers

June 28, 2023

Just over half of consumers, 61%, plan to shop Amazon's Prime Day sale, 35% will shop if they find a good deal and just 5% don't plan to shop during the annual…

Automation a win-win for grocers, consumers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Automating online grocery selection can bring savings for food markets and consumers and drive a more rewarding customer experience.

Consumers more price-conscious these days

June 27, 2023

Cost-of-living concerns are prompting 66% of consumers to spend more time validating before making a purchase and 60% will abandon a purchase if they obtain…

Chatmeter reimagines Surveys to better integrate structured and unstructured Data

Chatmeter, a leader in brand intelligence and reputation management, announced the launch of Surveys, its advanced survey creator, further solidifying its…