Consumer Behavior News & Media
BOPIS use on the decline
August 2, 2022
The number of retail consumers using buy online, pick up in-store services all the time declined from 45% to 32% in 2021 and a further dip is expected this…
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Some consumers cutting spend in advance of back-to-school expenses
July 29, 2022
More than one-third, 38%, of consumers are reducing spending to cover the upcoming back-to-school costs.
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Rethinking the Returns Process in Retail
Offering shoppers a streamlined returns experience is more than a good idea—it’s an essential part of doing business, and the retailers who fail to deliver in…
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High-income consumers still spending on luxury items
July 29, 2022
Inflation, high gas prices and economic turmoil aren't stopping high-income consumers from treating themselves.
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Defining metaverse in the retail realm
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
One of the top buzzwords in retail today, if not the top, is metaverse — the emerging virtual customer experience. Retailers are moving into the new dimension…
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Back-to-school spend robust despite inflation
July 26, 2022
Back-to-school spending, on average, is about 5.4% higher than last June and may be the result of consumers pulling back spending in May, when retail sales…
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Majority of consumers aren’t happy with brand relationship
July 25, 2022
Just over a third, 35%, of customers are completely satisfied with their brand relationships and the small number reflects the need for retailers to boost…
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Gen Z shoppers are all about digital
July 22, 2022
When it comes to shopping preferences Gen Z consumers are all about digital shopping and digital experiences. In fact, the physical retail store is "losing…
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Privacy top of mind for consumers
July 22, 2022
More than two-thirds, 74%, of consumers highly value data privacy and 83% understand the value in sharing data with a retail brand under the right conditions …
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US consumer retail spending rose in June
July 22, 2022
Retail spending by U.S. consumers rose 1% in June even as inflation hit a new high.
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Most retail shoppers bending rules on product returns
July 20, 2022
When it comes to returning an item 85% of consumers are bending the rules by exploiting policy loopholes.
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Online retail sales to hit $1T this year
July 20, 2022
Online U.S. retail sales will hit $1.07 trillion this year despite inflation, higher gas prices and the ongoing concern of COVID-19 variants.
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Increasing prices impacting US consumer retail spend
July 14, 2022
In-store retail spend was up 11.7% in June, compared to a year ago, and overall U.S. consumer retail spend, not counting auto sales, increased 9.5…
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Inflation, higher prices impacting Amazon Prime Day shopper activity
July 13, 2022
A majority of shoppers buying during Amazon's two-day annual Prime Day sales event cite inflation and higher prices as top factors influencing shopping…
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Amazon Prime Day cart abandonment may hit 10%
July 13, 2022
Millions of shoppers are likely abandoning carts during Amazon's annual Prime Day sales event with one in 10 likely leaving items due to the overwhelming…
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To create a customer experience that's relevant and useful, go beyond selling
by Diane Keng — CEO and Co-founder, Breinify
Consumers are more socially conscious and looking to brands that align with their own values. They are willing to pay more for brands that do, but for brands…
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Dining consumers view convenience stores on par with QSRs
July 11, 2022
Are convenience stores the new QSRs?
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Social shoppers prefer checking out on brand sites
by Charles Nicholls — Founding Director and Chief Strategy Officer, SimplicityDX
Here are the five top issues giving consumers pause for thought before handing over hard-earned dollars to social networks.
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Consumer sentiment dips to record low
June 29, 2022
Consumer sentiment in June fell to 50.0 from 55.2 in May due to increasing fear of an economic slowdown and high inflation taking place.
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Back to school OOH catching more consumer attention
June 28, 2022
More than half, 68%, of back to school shoppers will be looking for OOH ads regarding special sales and deals as they make buying decisions this summer…
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