Convenience, affordability key factors in back-to-school shopping

June 28, 2022

When it comes to back-to-school shopping, this year consumers will be focusing on convenience and affordability, according to an LTK shopping trends report.

Big growth forecast for back-to-school sales

June 27, 2022

Back-to-school sales, in the U.S., is projected to grow 7.5% this year, not including automotive, compared to the same time frame in 2021.

Bank of America study finds 9% jump in credit, debit card spending

June 27, 2022

The Bank of America Institute is reporting that aggregated credit and debit card spending for customers was up 9% in May year-over-year, according to its…

Retail sales took a dip in May

June 24, 2022

Inflation, pricier gas and increasing interest rates impacting car and home purchases all contributed to a decline in American retail spend in May.

Offset rising prices with a deep personal understanding of each customer

by John Nash — Chief Marketing and Strategy Officer, Redpoint Global

Consumers are still opening their wallets even when it comes to discretionary spending but they may need an extra push to respond to a brand's traditional…

Shoppers are loving the retail mobile app

June 17, 2022

The mobile app fast becoming the preferred shopping method for consumers, especially among women and thoseunder the age of 44. Nearly 9 in 10 consumers have at…

Why retailers must shift from transactional behavior to transparent behavior

June 16, 2022

Consumers are getting much more particular when it comes to supporting brands and digital technology is gaining adoption as it has the power to boost the…

Sustainability matters even in the metaverse

June 15, 2022

Consumers want sustainability information when it comes to shopping but it's not often readily available which doesn't bode well given 67% of shoppers are more…

Fashion shoppers want efficient, real world experiences

June 14, 2022

Today's fashion consumers want fast, convenient online shopping as well as seamless customer service and exciting real-world experiences.

Data, privacy big issues for Gen Z consumer

June 14, 2022

The Gen Z consumer, those born in 1995 or later, are big on protecting their privacy and data but are willing to share with merchants, banks and payment…

Consumers embracing premium loyalty programs

June 13, 2022

Consumers are more likely than ever to join a premium loyalty program and willing to pay if the program guarantees discounts and offers relevant benefits.

Deploying self-service channels in retail

by Brian Lannan — Vice President, Retail Experience, Avtex

Why conversational AI is the future of customer-driven self-service.

NRF: Economy being rebalanced

June 8, 2022

The National Retail Federation doesn't expect an "extreme cooling off" with regards to retail activity thanks to growth in hiring, wages and consumer spend.

Smart checkout rolling out to Circle K, Couche-Tard stores

June 7, 2022

More than 7,000 Circle K and Couche-Tar stores are being outfitted with computer vision-based, self-checkout machines after a successful initial deployment in…

Talkdesk Introduces New Industry-Specific Solution: Talkdesk Retail Experience Cloud

Talkdesk, a global cloud contact center leader for customer-obsessed companies, introduced Talkdesk Retail Experience Cloud™, the AI-powered customer service…

Consumers love chatbots if live person is back-up option

May 31, 2022

A good many U.S. consumers, 80%, are much more willing to use a chatbot if they know they can easily switch to a live customer service rep.

Delta taps Eric Phillips as 1st digital leader

May 31, 2022

Eric Phillips has been named as Delta Airline's first-ever chief digital officer.

Inflation is impacting the customer experience: Here's what to do about it

by Jim Katzman — Principal, CX Strategy & Enablement, InMoment

There's no denying we live in uncertain times, but approaching the CX program with patience and flexibility is what will get your brand through inflation.

Macy’s profits, sales beat street expectations

May 27, 2022

Macy's, despite inflation, higher gas prices and supply chain issues, reported Q1 profits and sales that beat analyst predications.

Consumer purchases on decline

May 27, 2022

A majority, eight out of 10, U.S. consumers plan to make changes when it comes to product spending in the next three to six months, and there are already signs…