Consumer Behavior News & Media
Back-to-school shopping stress on rise for shoppers
August 4, 2022
Back-to-school stress in on the rise, especially among consumers shopping for young children, with 75% of those with kids younger than 18 at least somewhat…
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Quality customer service can spur consumer spend
August 3, 2022
A hefty majority of consumers, 72%, are willing to spend more with a brand that provides a great customer service experience.
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Big gap in retailer customer engagement, claims research
August 3, 2022
There is a significant gap in how retailers are engaging with customers and it comes at a time when delivering exceptional experiences is more critical than…
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BOPIS use on the decline
August 2, 2022
The number of retail consumers using buy online, pick up in-store services all the time declined from 45% to 32% in 2021 and a further dip is expected this…
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Some consumers cutting spend in advance of back-to-school expenses
July 29, 2022
More than one-third, 38%, of consumers are reducing spending to cover the upcoming back-to-school costs.
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Rethinking the Returns Process in Retail
Offering shoppers a streamlined returns experience is more than a good idea—it’s an essential part of doing business, and the retailers who fail to deliver in…
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High-income consumers still spending on luxury items
July 29, 2022
Inflation, high gas prices and economic turmoil aren't stopping high-income consumers from treating themselves.
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Defining metaverse in the retail realm
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
One of the top buzzwords in retail today, if not the top, is metaverse — the emerging virtual customer experience. Retailers are moving into the new dimension…
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Back-to-school spend robust despite inflation
July 26, 2022
Back-to-school spending, on average, is about 5.4% higher than last June and may be the result of consumers pulling back spending in May, when retail sales…
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Majority of consumers aren’t happy with brand relationship
July 25, 2022
Just over a third, 35%, of customers are completely satisfied with their brand relationships and the small number reflects the need for retailers to boost…
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Gen Z shoppers are all about digital
July 22, 2022
When it comes to shopping preferences Gen Z consumers are all about digital shopping and digital experiences. In fact, the physical retail store is "losing…
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Privacy top of mind for consumers
July 22, 2022
More than two-thirds, 74%, of consumers highly value data privacy and 83% understand the value in sharing data with a retail brand under the right conditions …
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US consumer retail spending rose in June
July 22, 2022
Retail spending by U.S. consumers rose 1% in June even as inflation hit a new high.
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Most retail shoppers bending rules on product returns
July 20, 2022
When it comes to returning an item 85% of consumers are bending the rules by exploiting policy loopholes.
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Online retail sales to hit $1T this year
July 20, 2022
Online U.S. retail sales will hit $1.07 trillion this year despite inflation, higher gas prices and the ongoing concern of COVID-19 variants.
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Increasing prices impacting US consumer retail spend
July 14, 2022
In-store retail spend was up 11.7% in June, compared to a year ago, and overall U.S. consumer retail spend, not counting auto sales, increased 9.5…
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Inflation, higher prices impacting Amazon Prime Day shopper activity
July 13, 2022
A majority of shoppers buying during Amazon's two-day annual Prime Day sales event cite inflation and higher prices as top factors influencing shopping…
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Amazon Prime Day cart abandonment may hit 10%
July 13, 2022
Millions of shoppers are likely abandoning carts during Amazon's annual Prime Day sales event with one in 10 likely leaving items due to the overwhelming…
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To create a customer experience that's relevant and useful, go beyond selling
by Diane Keng — CEO and Co-founder, Breinify
Consumers are more socially conscious and looking to brands that align with their own values. They are willing to pay more for brands that do, but for brands…
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Dining consumers view convenience stores on par with QSRs
July 11, 2022
Are convenience stores the new QSRs?
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