Consumer Behavior News & Media
Consumers are all about the deal with AI chatbots
April 18, 2022
Consumers are likely to accept a less-than-satisfactory offer if it comes from a chat bot and not a human, but when the offer exceeds expectations, the human…
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Consumers willing to share data for the right value proposition
April 14, 2022
Consumers are willing to share data to get more from retailers, in-store and online, if it means more loyalty program benefits, special discounts and offers…
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Flawed proactive customer service does more harm than good
April 11, 2022
Using a proactive approach in customer service is a good thing, but not when it ends up causing more issues for the customer.
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UK shoppers embracing crypto payment
April 11, 2022
One in three U.K. shoppers, 30%, intend to use crypto as payment option this year and the number jumps to 40% on global consumer scale.
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How retailers can meet high-scale demands with exceptional customer experience
By leveraging an outsourcing partner's experience, global presence, technological innovation, retail businesses can anticipate and scale fast, reduce attrition…
Presented by RetailCustomerExperience.com
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The need for empathy in CX: Why chatbots can't cut it
by Roger Beadle — CEO, Limitless
Retailers are seeing the value in prioritizing empathetic, human-led strategies that can provide comfort, and the innate human skills that a transactional AI…
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Retail theft needs congressional attention, claims chamber group
April 6, 2022
The US Chamber of Commerce wants state and federal legislators to get involved in stemming the increasing tide of retail theft.
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Inflation impacts retail spend, claims report
April 5, 2022
When it comes to retail spend, 72% of consumers are spending less due to inflation and are cutting out "fun" and "impulse" buys, according to a consumer trends…
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How D2C retailers are disrupting traditional retail with social media
by Jay Sackos
Social media isn't going anywhere and likely to get even more popular in the years ahead as more consumers get online and stay online. That's why D2C brands…
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High gas prices puts brake on retail traffic
April 4, 2022
The increased cost of gas over the past month is having a detrimental effect on retail foot traffic, according to data from Placer.ai, an analytics firm.
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US consumers back focusing on in-person experiences
March 31, 2022
The U.S. consumer is starting to spend more on in-person experiences with experiential spending hitting 91% of 2019's pre-pandemic levels, according to data…
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UK retail sales dip in February
March 30, 2022
Retail sales in the U.K. dropped 0.3% in February after a healthier 1.9% jump in January.
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Product visuals are the enabler of e-commerce trends
by Alexandre de Vigan — Founder and CEO, nfinite
Advancements in technology take advantage of CGI/ 3D visualization, which can greatly reduce the production costs and time, while generating unlimited visuals…
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Americans more concerned than excited about AI tech
March 28, 2022
More Americans are more concerned than excited about the increase of AI tech in daily life, according to a Pew Research Center survey.
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Mobile devices changing consumer shopping behavior
March 24, 2022
A hefty majority, 73%, of U.S. shoppers will embrace virtual cards for online purchases and the trend illustrates how smartphone innovation is rapidly changing…
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Sephora taps FreedomPay to expand payment, mobile POS options
March 23, 2022
Beauty retailer Sephora is deploying the FreedomPay commerce platform to expand payment and mobile POS options to customers at its 500-plus store locations.
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Retail sales to grow 6% to 8% this year, claims NRF
March 23, 2022
Retail sales will increase between 6% and 8% this year, compared to 14% last year, according to the National Retail Federation's annual forecast.
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3D commerce trends to watch In 2022
by Yehiel Atias — Co-Founder and CEO, Hexa
Here's a look at new ways of providing convenient and sticky customer experiences in 2022 and beyond.
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5 ways retailers can cut costs without sacrificing customer experience
by Brian Lannan — Vice President, Retail Experience, Avtex
NRF's Top 100 Retailers List is dominated by large, low-cost retailers. Amazon allows consumers to price shop any product, anytime, from anywhere. Walmart has…
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Retail spending ebbs amidst inflation, high gas cost
March 16, 2022
Consumers were spending in February but not quite at the pace of January, according to the Commerce Department.
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