Retailers likely to ‘break up’ with a poor-fit customer

March 11, 2022

The increasing cost of retaining a customer will likely drive retailers to break up with a poor-fit customer and proactively end the consumer relationship…

Circle K is loving the Bitcoin ATM

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The consumer's embrace of self service has dovetailed with the rising popularity of cryptocurrency, as evidenced by Circle K's crypto ATM rollout over the past…

A big year ahead for mobile augmented reality

March 10, 2022

A good majority of consumers, 76%, have experienced augmented reality and that could mean 2022 will be the year of mobile AR, according to a Camera IQ report…

Examining factors spurring the 'great retail reset'

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers, in the wake of COVID-19, are wrestling with big issues as a retail reset is on the brink. A Deloitte report provides insight on what retailers…

Consumers still like at-home delivery as retailers expand curbside pickup

March 1, 2022

More than half of consumers, 64%, prefer at-home delivery as retailers continue to expand curbside pickup options.

Walmart aims to boost subscription service with sales event

February 28, 2022

Walmart is running a three-week "exclusive" sales event in a quest to drive sign-ups to its Walmart+ subscription service.

Consumer spend bounces back in January

February 28, 2022

Consumer spend in the U.S. jumped 2.1% in January, compared to December 2021, indicating that shoppers are less worried about COVID-19.

Target eliminates mask requirement for shoppers, staff

February 25, 2022

Consumers and store associates and workers will no longer have to wear a protective COVID-9 mask in Target stores.

Discover Best Practices to Improve CX Outcomes

This session shares the latest research on best practices to help leaders coach teams and optimize processes and technology to empower agents and improve…

Presented by RetailCustomerExperience.com

Pyramid Computer’s David Frei talks importance of tracking CX trends

February 24, 2022

David Frei, vice president of strategic partnerships at Pyramid Computer and an advisory board member of the Interactive Customer Experience Association…

Home Depot bests sales expectations, growth ahead

February 23, 2022

The Home Depot's sales spiked 11% in the fiscal fourth quarter, beating analysts' expectations, and the retailer stated there is "slightly positive" growth…

CX trends for 2022: Comfort, creativity, convergence, change

by Lisa Powers — Associate UX Director at Capgemini Americas, Capgemini

Retail trends coming: Stronger emphasis on inspiring consumer confidence, a growing need for brand differentiation, converging CX-related functions, and a new…

Coca-Cola, Sandstar team up on 'smart' retail lounge

February 22, 2022

Coca-Cola has partnered with Sandstar, a vending technology provider, to launch the Coca-Cola Smart Lounge, a digital, interactive shopping experience that…

Majority of customers prefer digital payments

February 22, 2022

A survey by Onbe, a corporate disbursements platform, found 74% of 1,000 consumers prefer digital payment methods to traditional forms. In addition, 65…

Gen Z smarter, more skeptical than Millennial counterparts

February 16, 2022

When it comes to generational consumer activity there is much difference between the attributes of the Gen Z shopper compared to Millennial counterparts and…

E-commerce in 2022: New ways to gain customer loyalty

Brands will need to explore alternative ways to find relevant information about customers to deliver shopping experiences well suited to them.

Optimism riding high for self-serve kiosks

Self-service projects put on hold during the pandemic are back on track, and increased demands for self-checkout are expected to continue post pandemic.

Retail returns hit $761B in 2021

February 11, 2022

Retailers expect more than $761 billion in products sold in 2021 will be returns, according to a National Retail Federation report conducted with Appriss…

Touchless options gaining acceptance, expansion ahead

Touchless solutions have gained acceptance during the pandemic, but more customer education is needed as the technology continues to evolve beyond hygiene…

Luxury shoppers want delayed pay with no cost, interest

February 9, 2022

A hefty number of U.S. luxury shoppers, 84%, would find it useful to pay for high-end items without incurring interest or any extra cost and 78% view a brand's…