Inflation is impacting the customer experience: Here's what to do about it

by Jim Katzman — Principal, CX Strategy & Enablement, InMoment

There's no denying we live in uncertain times, but approaching the CX program with patience and flexibility is what will get your brand through inflation.

Macy’s profits, sales beat street expectations

May 27, 2022

Macy's, despite inflation, higher gas prices and supply chain issues, reported Q1 profits and sales that beat analyst predications.

Consumer purchases on decline

May 27, 2022

A majority, eight out of 10, U.S. consumers plan to make changes when it comes to product spending in the next three to six months, and there are already signs…

Consumers hungry for self-service options

May 26, 2022

A good majority of consumers, 81%, want more self-service options, yet only 15% are highly satisfied with today's tools, though brands believe 53% are very…

Consumers won't stop spending, claims Bank of America chief

May 25, 2022

Inflation, a potential recession and increasing gas prices aren't slowing down consumer spend, according to Bank of America CEO Brian Moynihan.

More consumers want to buy now, pay later

May 25, 2022

Consumers are embracing the buy now, pay later payment approach and those with an annual household income of $100,000 or more are very likely to finance…

Nearly 50% of consumers will pay for drone delivery

May 23, 2022

Nearly half, 48%, of consumers are willing to pay more money for drone delivery if it means getting items in an hour.

Father’s Day spend expected to hit $20B

May 19, 2022

Consumer spend on Father's Day gifts is predicted to hit $20 billion this year, nearly on par with the record-setting $20.1 billion spent in 2021, according to…

April retail sales increase as consumers take higher prices in stride

May 18, 2022

The National Retail Federation has released data revealing consumers continued to spend in April, despite inflation, and retail sales overcame higher prices.

Why unattended retail is exploding in response to consumer acceptance

A host of technologies and service concepts have come on the scene as of late. What entities will service the rising number of unattended retail sites?

Modernize Your Store with a Slim-bezel Design POS System

As the global manufacturer of POS systems, Clientron's latest model PT2700 adopted a slim-bezel widescreen FHD monitor and is equipped with Intel® 8th Whiskey…

Consumers more interested in crypto than ever before

May 9, 2022

Over a third of consumers would like to have the option to use cryptocurrency when shopping online and their interest in the metaverse is increasing, according…

Metaverse not too familiar among consumers

May 6, 2022

Nearly half of consumers surveyed have not yet heard the term "metaverse" and only 5% consider themselves enthusiastic users.

Bank of America reports spending up 11%

May 5, 2022

The Bank of America Institute reports that spending is up 11% from last year in March, despite concerns over inflation. In addition, spending in the first…

Amazon's jump into DOOH will propel technology adoption

Retail giant Amazon plans to jump into the digital-out-of-home marketplace. Peter Bordes, from AI platform company Alfi, talks about how Amazon and other…

Why retailers need to step up digital investments in store

April 29, 2022

Shoppers are increasingly returning to physical retail stores, with 85% predicted to do more in-store shopping this year than last and are eager to buy in…

The customer journey: How it has evolved and where it’s going

by Danielle Michaely — Co-Founder and Chief Revenue Officer, Konnecto

If brands are not leveraging tools to gain visibility into consumer behaviors and trigger points online, they are missing out on key opportunities.

3 strategies to optimize customer experience before and during shipping delays

by Retail Customer Experience

It's clear that delivering excellent CX before and during shipping delays is essential to retaining and building strong relationships with customers. Here are…

City Furniture enjoys strong return with Bluecore partnership

April 25, 2022

City Furniture is seeing a 330% lift in known shoppers, a 118% boost in repeat buyers and a 58% increase in email opt-ins after two years of deploying Bluecore…

Shoppers decide what makes a great in-store experience and here's what they want

by Bobby Marhamat — CEO, Raydiant

What, exactly, do today’s shoppers want from an in-store experience? The answer is clearer than you might think.