Consumer Behavior News
Majority of consumers jumping online for holiday shopping this year
November 8, 2024
A hefty number of consumers, 83%, plan to shop online for holiday gifts and item this year, yet fewer consumers plan to shop exclusively online.
read now
Most consumers celebrate Thanksgiving but more celebrate Christmas
November 1, 2024
A hefty number of U.S. consumers, 87%, will celebrate Thanksgiving this year with 80% of turkey day shoppers expecting to all or most of their shopping…
read now
Most consumers like human customer service
October 30, 2024
Three-quarters of consumers, 75%, prefer talking to a human when it comes to customer service, according to a Five9 study on how consumers perceive AI and…
read now
Survey reveals disconnect between retail shoppers, marketers
October 29, 2024
A majority of shoppers, 81%, don't plan to boost holiday spend this year and that trend is not in sync with marketer perception, according to a survey released…
read now
Holiday spend projected to hit record-setting mark
October 28, 2024
Consumer holiday spend is expected to hit a record $902 per person, according to the National Retail Federation's latest consumer survey.
read now
September retail sales reveal consumers willing to spend
October 25, 2024
Retail sales increased in September, according to U.S. Census Bureau data, and the increase reveals that consumers continue to carry the economy, according to…
read now
Winter holiday spend will beat 2023 retail sales
October 23, 2024
Holiday spending will grow between 2.5% and 3.5% over 2023, and is predicted to hit between $979.5 billion and $989 billion in total holiday spend in November…
read now
Inflation curbing Halloween spend though some consumers will splurge
October 18, 2024
Over half, 59%, of past Halloween spenders won't be spending this Halloween due to inflation, according to a Lending Tree survey.
read now
Poor store experiences will drive UK lost retail sales
October 16, 2024
Poor in-store customer experiences are putting U.K. retailers at risk, to the tune of possibly $53 billion, according to a Forsta study.
read now
While holiday budgets increase many consumers cutting back on gift spend
October 14, 2024
Holiday budgets are increasing for the consumer yet high prices, especially when it comes to essentials, is prompting half of consumers to cut back on holiday…
read now
Halloween shopper will spend just over $100 this scary season
October 11, 2024
The Halloween shopper will spend an average of $103.63 with total spend projected to reach $11.6 billion, according to data from the National Retail Federation…
read now
In-store shopping sentiment on rise, consumers expect omnichannel experience
October 7, 2024
In-store shopping sentiment is up 21%, according to a Ryder System Inc. annual e-commerce study, and while consumers have a robust appetite for online shopping…
read now
Temu shoppers are loyal, pretty social
October 7, 2024
The Temu shopper spends $247 a year at Temu, a Chinese online marketplace, and makes an average of six purchases on the site each year. Well more than half…
read now
Holiday season will deliver record-setting online sales
October 4, 2024
The online holiday season is predicted to be a record-setting sales event given Adobe's forecast of $240.8 billion sales happening between Nov. 1 and Dec. 31.
read now
Mall shopping back in play, consumers prioritizing experiences
October 3, 2024
While online shopping is still tops when it comes to the holiday shopping season, mall shoppers are expected to increase 18.7% this year and open air shoppers…
read now
Shopping app use surging in popularity, revenue
October 2, 2024
Shopping apps have surged in the past five years with annual revenue of the market growing by 136% and hitting over $33 billion, according to a Statista…
read now
Consumers willing to share personal data for better customer experience
October 1, 2024
Just about half of consumers, 48%, would share their data if it meant a better brand experience and 30% would exchange data for cash and goods.
read now
Holiday shoppers want fast, easy, cheap shopping experience
September 30, 2024
Today's holiday shopper is shifting from traditional in-store shopping to a fast, mobile-centric experience and focused on completing holiday shopping in just…
read now
Nearly half of consumers browsing, buying from live shopping events
September 27, 2024
Nearly half, 45%, of consumer have browsed or purchases from a live shopping event in the past year, according to a VTEX survey that polled 1,000 U.S.
read now
Modest retail sales growth forecast for holiday season
September 23, 2024
There will be a modest U.S. retail sales bump, of 1.2% to 3.5%, due to political and economic uncertainty.
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
Recent Posts
