Consumer Behavior News
Consumers kicking off Halloween shopping earlier than ever
September 20, 2024
Early Halloween shopping is getting earlier as 47% of consumers are shopping before October, according to an annual survey from the National Retail Federation.
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Online shopping will drive holiday sales growth
September 17, 2024
The holiday retail sales season will see an increase between 2.3% and 3.3% but online holiday sales will be more robust, growing between 7% and 9%, compared to…
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Walmart deploys invisible barcodes to stem shoplifting
September 12, 2024
Walmart has implemented technology to combat shoplifting at its self-checkout stations. The retailer has introduced invisible barcodes on Great Value branded…
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Customers embracing AI-driven personalization but still value the human connection
September 10, 2024
Consumers are embracing the personalized sales experience that artificial intelligence technology offers but still highly value human to human connection.
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Convenience tops sustainability in CX planning
September 3, 2024
Demand for convenience is the top consumer behavior influencing customer experience leaders' planning this year, rising from fourth place in 2023.
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Labor Day celebrations vary among generation demographics
August 30, 2024
Over half of U.S. consumers, 67%, will celebrate Labor Day this year with 15% unsure of plans.
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Most retailers not prepared for a TikTok shut down
August 29, 2024
Over half, 68%, of retailers believe a sale or ban of TikTok would impact business and conversion rate, just 28% have some sort of contingency plan in place.
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Cost of living will impact holiday spend for over half of consumers
August 27, 2024
Over half, 64%, of U.S. consumers report the cost of living and inflation will likely impact spending during the upcoming holiday season and 11% will delay the…
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US consumers pulling back on purchases, most ‘fed up’ with increasing prices
August 23, 2024
A hefty number, 87%, of Americans are "fed up" with increasing costs and 27% aren't willing to pay more than current prices.
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Consumers still shopping despite economy facing growth pressure
August 19, 2024
Consumers continued to increase spending in July despite that growth of the economy is moderating, according to the National Retail Federation.
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Consumers tapping sales events in back-to-school shopping
August 15, 2024
Consumers appear to be cost conscious when it comes to back-to-school purchases as 66% held off until Amazon's Prime Day, held in mid-July, and 73% plan to hit…
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Best Buy, Amazon dominating consumer electronics market
August 14, 2024
When it comes to buying electronics consumers are flocking to two brands: Best Buy and Amazon.
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Consumers love brands doling out exclusive offers
August 13, 2024
It turns out an exclusive offer may be the key to big brand loyalty.
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Inflation frustration drives consumer discount, coupon use
August 8, 2024
Frustrated with high inflation and high interest rates, 3 in 5 U.S. consumers are looking to use promotional, discount or coupon codes when shopping online.
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Human moments can play big role in loyalty behavior
August 7, 2024
Human moments of interaction in the retail experience can have a significant impact on consumer loyalty behavior and brands that pull back loyalty earnings and…
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Retailers mostly in the dark when it comes to visitors
August 6, 2024
Retailers only know 15% to 27% of their visitors, on average, which means 85% of potential customers are flying under the radar.
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Weis Markets taps SymphonyAI for customer engagement, growth
August 1, 2024
Weis Markets, a Mid-Atlantic food retailer, is deploying SymphonyAI's Cinde AI to develop insights that uncover opportunities and for customer engagement.
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Shoppers expect free, fast shipments, convenient return process
July 25, 2024
Delayed orders impact 92% of shoppers' next purchase decision and consumers expect compensation when delays happen.
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Adobe: Amazon sets Prime Day sales event record
July 22, 2024
Amazon's two-day Prime Day was a record setter, according to Adobe analysis, with a two-day total of $14.2 billion representing a 11% year-over-year increase.
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Most US shoppers can’t afford retail subscriptions
July 17, 2024
As retailers adopt subscription programs to offer deals, a survey reveals two-thirds of U.S. shoppers can't afford all their subscriptions.
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