Consumer Behavior News
Survey: Keeping up with change, customer needs are big retail challenges
September 6, 2018
Striving to meet, and exceed, the retail customer’s expectations and keeping up with change is the top challenge retailers are facing today, according to a new…
read nowHeads up SMB retailers: Shoppers like your text
September 5, 2018
More than half, 56 percent, of consumers want to text with the small to mid-size retailer and 53 percent of SMBs want to text other retailers more often.
read now'Near me' is top mobile shopper search
September 3, 2018
A good majority, 82 percent, of mobile shoppers are doing "near me" searches, and 60 percent of mobile consumers are clicking on the first search result that…
read nowAs school starts shoppers still in back-to-school shopping mode
August 31, 2018
As classes start up, shoppers are not done with back-to-school shopping, according to a National Retail Federation and Prosper Insights & Analytics report.
read nowPoor communication hinders customer loyalty, reveals survey
August 27, 2018
Companies lacking effective communication with their customers and clients are at risk of losing those customers, according to a Harris Interactive survey…
read nowMobile merchant transactions may drive financial inclusion
August 22, 2018
A new Juniper Research study forecasts that the use of mobile devices to make retail and store payments will act as a driver for financial inclusion of the…
read nowUK consumers prefer email to communicate with card issuers, reveals study
August 20, 2018
Email is U.K. cardholders' most preferred means to communicate with their credit card providers, but concerns remain before issuers can deliver a consistent…
read nowAmazon Prime Day shoppers spending more, electronic top product focus
August 17, 2018
A new survey on shopping activity and behavior during the Amazon Prime Day event reveals consumers are spending more during the summer event, planning more and…
read nowNew Square developer tools aimed at custom, in-person checkout experiences
August 15, 2018
Square has released a set of developer tools for building custom, in-person checkout experiences, according to a press release.
read nowLong lines, complexity lead to online cart abandonment, reveal survey
August 15, 2018
A good majority of online shoppers, 87 percent, will abandon their shopping cart if the checkout process is too long or too complicated, according to a Splitit…
read nowConsumers prefer in-store for back-to-school shopping
August 13, 2018
Ninety-five percent of parents will hit a retail brick-and-mortar store for back-to-school shopping, with just 5.5 percent planning to go online.
read nowWhy a consumer 'win back' effort requires a strategy
August 10, 2018
New Paytronix research reveals that when it comes to winning back consumers a one-on-one campaign will likely drive the best result.
read nowAmazon, Walmart not making strong emotional connection with consumers
August 9, 2018
A report listing out the top 50 U.S. brands ranked by emotional connection reveals no leading retailer in the top five or even the top 10.
read nowConsumer security fears overshadow future of biometric payments
August 8, 2018
Consumer security concerns could jeopordize the future of biometric payments, which are otherwise poised for growth, according to a new report from secure…
read nowBoomers nearly 5x more likely than millennials to swipe credit cards over cash
August 8, 2018
People age 29 and younger are 93 percent more likely to have a negative opinion of credit cards than people age 59 and older, according to new research from…
read nowApple Pay hit billion-transaction milestone
August 7, 2018
Apple CEO Tim Cook talked up the company's mobile payment service in an earnings call Tuesday, touting1 billion Apple Pay transactions in the company's…
read nowGoing to the mall? Prime parking may cost you
August 3, 2018
One of the most irritating aspects of shopping at the mall may soon be eliminated, but there will be a price to pay.
read nowFamily shopping drives back-to-school spend, reveals research
August 2, 2018
The families that do back-to-school shopping together spend more than a mom or dad would spend on their own, according to the annual Citi Retail Services…
read nowConsumers love same-day delivery
August 2, 2018
A national survey reveals same-day delivery is an increasing choice for shoppers and can foster brand loyalty.
read nowAmazon Prime Day wasn't wonderful for everyone, claims survey
August 1, 2018
While Amazon clearly had a great Prime Day on a financial front, not every consumer had a fulfilling retail customer experience.
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