Survey: Data, top tier buy-in are key to successful customer experience

February 9, 2018

Retailers aiming to shore up the customer experience, and return on investment with CX technology, need to focus on getting executive support and ensuring…

Insights from NRF's Big Show: Key retail tech trends to watch for in 2018

Matt Sebek, vice president of digital, World Wide Technology Asynchrony Labs, pinpoints the big trends coming into play for customer experience from NRF's Big…

Amazon launching Whole Foods Market delivery service

February 8, 2018

Amazon Prime members living near a Whole Foods Market will be able to tap free 2-hour delivery as long as they're buying $35 in goods from the supermarket…

New home furnishing retail chain coming to Long Island

February 7, 2018

HomeSense, a home furniture and accessory retailer owned by T.J. Maxx and HomeGoods, plans to launch two stores on Long Island, New York.

Panera Bread debuting home, office delivery

February 7, 2018

Panera Bread will begin rolling out home and office delivery this month on Long Island for a $3 fee.

CVS Health chief to take helm at Hudson’s Bay

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Helena Foulkes, a top CVS Health Corp. executive and president of CVS Pharmacy, is taking on the CEO role at Hudson’s Bay come Feb. 19.

LinkNYC embracing Valentine's Day with Instagram strategy

February 6, 2018

Link, which operates LinkNYC Wi-Fi kiosks in New York City, is inviting people to celebrate Valentine's Day by posting a photo to Instagram and tagging it with…

CVS Health all about the customer, seamless retail experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

CVS Health Executive VP and President Helena Foulkes shares insight on the retailer's multi-pronged strategy to boost the customer experience and meet every…

The breakdown: Disjointed internal operations lead to disjointed customer experiences

Lauren Drexler, client director, Elicit, maps out three (fixable) hot spots where issues often surface and bleed into a negative experience for customers.

Authenticity, change big focus points for retail start-up entrepreneurs

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

While five company founders sell everything from beauty products and pizza to retail items and ice cream, they share similar goals when it comes to delivering…

Target going a bit small on Long Island with new store

January 30, 2018

Long Island, New York, will get another small-store Target location come this fall.

Amazon pulls some children’s products after slogan backlash

January 30, 2018

A range of products featuring the slogan, "Slavery gets sh&t done," are now off the virtual shelves at Amazon following a backlash from anti-slavery…

A new era of content management, strategic collaboration

by Chris Petersen — Owner, IMS

Blogger Chris H. Petersen explains the changes relating to content and consumer behavior and expectations. Transformation from physical to digital retail has…

Walmart partners with Japan e-commerce player Rakuten

January 29, 2018

Walmart is teaming up with Rakuten, Japan’s biggest ecommerce retailer, on an online grocery effort in Japan, according to an NPR report.

A CES lesson: Why more is not better — only better is better

by Chris Petersen — Owner, IMS

Chris Petersen explains why adding more technology does not mean consumers will come or buy.

Starbucks goes cashless at downtown Seattle store

January 26, 2018

Starbucks has gone cashless at one location in downtown Seattle as the coffee giant experiments with a growing trend among fast casual chains in the U.S.

New York City Nike customer experiences rankle neighbors

January 25, 2018

The Nike store at 22 Mercer St., in New York City, is engaging with customers in a big way, but it's rubbing its neighbors the wrong way.

CES 2018 reveals how retail is changing

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Anyone attending CES 2018 this year couldn't but help notice the annual conference revealed one big truth, writes industry analyst Jeff Kagan. That big truth…

Consumers like self-service more than associate interaction, reveals survey

January 24, 2018

If consumers have a choice they're more likely to tap self-service technology versus interacting with a retail sales associate, according to a SOTI survey.

Customer experience key to success, reveals survey

January 24, 2018

Retailers can do a lot of things to boost the business and bottom line, but the big key factor is delivering a robust and satisfactory customer experience.