Beer, wine may soon hit Amazon Go store shelves

March 1, 2017

Shoppers will likely soon be able to pick up wine and beer while browsing the salad, food and snack aisles at Amazon Go store in Seattle.

Amazon expands food delivery service

February 28, 2017

Washington, D.C. Amazon Prime members can now get deliveries from 150 restaurants, including Osteria Morini, Bolt Burgers, Pizza Mart and Maketto, according to…

Bloomingdales, Altar’d State share associate training success stories

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The two retailers are tapping a gamification-focused employee training platform and achieving way beyond a more knowledgeable workforce.

MasterCard taps Oracle to bolster digital payments for consumers and merchants

by Will Hernandez — Editor, NetWorld Media Group

The card network said its new partnership with the software company will focus on restaurants, hotels and retail stores.

Report: Apple aiming to expand NYC store

February 27, 2017

Apple plans to more than double the size of its Fifth Avenue, New York City store, which is well-known for its glass cube design.

Tiffany & Co on hunt for new CEO

February 27, 2017

Tiffany & Co Chairman and former CEO Michael Kowalski is back in the CEO role for an interim period now that its most recent CEO, Frederic Cumenal, has…

5 key distributor opportunities in an omnichannel world

by Chris Petersen — Owner, IMS

For today's consumers, omnichannel is their "new normal." They now shop and purchase anytime and everywhere. What this means for traditional retailers is that…

Study: Customer service supplants sales as job No. 1 in retail banking

February 24, 2017

Boosting sales results is no longer job one for North American banks. These financial institutions now believe  cultivating customer relationships is their top…

Target pulls back on innovation, claims report

February 24, 2017

In the wake of not-so-great sales, Target reportedly is culling down on technology innovation including the shuttering of a start-up effort.

Unisys rises to omnichannel banking challenge with Elevate

February 24, 2017

Unisys Corp. has unveiled Elevate by Unisys, an end-to-end digital banking software platform and suite of applications designed to deliver an omnichannel…

Why retail Is the ultimate social platform

The impulse to socialize at the market lives on — witness the late 20th century phenomenon of "hanging out at the mall," or the 21st century rise of farmers…

Ignoring personalization can cost a retailer, reveals survey

February 23, 2017

Better customer experience can boost a retailer's revenue by 5 percent and retailers missed out on $150 billion in payback last year in failing to provide…

Customer experience top priority in supply chain operations

February 22, 2017

More than half of retailers, 67 percent, view customer experience as top importance when it comes to supply chain performance and decision making.

Research: More big companies are gungho on CX

February 22, 2017

A new Temkin Group report reveals customer experience investments are on the rise and good return-on-investment last year is spurring greater attention and…

Intel CEO: Data playing invaluable role in retail transformation

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Intel CEO Brian Krzanich has seen the personal computer transform the world and now he, along with the rest of the retail industry, is watching another…

The art of balancing workplace automation

The buzz about bots is on the rise. No, not the all-knowing Isaac Asimov supercomputers. The 1-800-number variety that never seems to detect any urgency in the…

3 compelling reasons to attend ICX Summit in June

The opportunity to learn from best-in-class CX deployments, insight on the latest of Internet of Things and how best to build the customer experience are just…

Survey: Big opportunity for retailers embracing chatbot technology

February 17, 2017

Retailers have big potential for boosting customer satisfaction and driving better overall customer loyalty if they embrace chatbots and text messaging.

Amazon's Treasure Truck banking on retail consumer whimsy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

While the New York Times describes Amazon's Treasure Truck as another of Amazon's "puzzling retail experiments," it can be viewed as Amazon's continuing effort…

7-Eleven catching up fast in boosting the customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

7-Eleven hasn't been a major force when it comes to digital innovation but it’s working hard to make up for lost time and striving to establish itself as a…