Dorsey wants Square to be synonymous with mobile payments

by Will Hernandez — Editor, NetWorld Media Group

Jack Dorsey wants Square to be synonymous with mobile payments and believes the current EMV shift in the U.S. will help the seven-year old company accomplish…

As CVS converts Target pharmacies, data is key to health

by Bryan Pearson — President, LoyaltyOne

As CVS/pharmacy enters the thick of converting 1,700 Target pharmacies and clinics to its own brand, it has made it evident its reward program, ExtraCare, will…

Talking With: Humm CEO Bernard Briggs on building the customer relationship

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The customer relationship requires knowing the customer, determining their needs and what they expect.

Perry Ellis taps Oracle tools for new payment options, security and better customer interaction

March 4, 2016

Fashion icon Perry Ellis is using a new retail point of service and inventory management tools to provide secure payment transaction and improved customer…

Target's strategy is all about creating a hassle-free customer experience

From all indications 2016 is going to be a busy year for Target and the prime focus will be on the consumer.

Talking With: Euclid Analytics CEO Brent Franson on Amazon’s brick-and-mortar strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Focusing on the omnichannel consumer is a must for retailers, whether they're pure-play ecommerce and looking to move into physical storefronts or vice versa.

Teenage love for Hollister brand drove sales for Abercrombie & Fitch

March 2, 2016

A revamp effort that included everything from new store merchandise to clothing presentation and lighting drove better in-store sales.

Amazon debuting pickup spot at Texas university campus

March 2, 2016

Amazon expands campus pickup strategy with first Texas site. Several more nationwide in the works for this year.

5 questions CMOs must ask when "they don't show up"

by Chris Petersen — Owner, IMS

Marketers need to engage like they are throwing a party for friends.

6 paths to mobile brand awareness

Retailers need to take consumer intent into account and have a sense of immediacy in delivering information to that consumer.

Walmart customer satisfaction ranking takes a deeper dip

February 29, 2016

Walmart’s battling a bunch of challenges and can now add not satisfying customers to the list.

Infinite data: How the business can stand out with the crowd

Welcome to the modern world — an age in which data is infinite and we are able to collect more information than we know what to do with.

Restoration Hardware: We’ve got some bad news on the financial front

February 25, 2016

Restoration Hardware aims to shore up customer experience as part of its overall strategy to get growth and financials in a healthier state.

Whole Foods seeks partners with 'mojo' for new supermarket brand

February 25, 2016

The supermarket's impending '365' small supermarket brand aims to partner with a variety of retail to provide a rewarding shopping experience.

Going bananas with product placement may not be such a good move

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

To put it simply, my Millennial loves bananas and is not going to be too thrilled to be so overtly manipulated.

How retailers can capitalize on the critical holiday retail season

February 25, 2016

A free webinar on March 8, sponsored by Retail Customer Experience and Interactions, will offer up valuable insight on how retailers can ensure the holiday…

Philipinas Shell aims to make gas fill-ups a more rewarding retail experience

February 24, 2016

Shell stations in certain Philippine locations will be much more than gas bay sites.

Data insight key ingredient to Hershey’s sweet retail experience success

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Information, and analyzing data, is a prime reason why Hershey is succeeding in a very competitive retail industry.

Webinar: Retailer insight on capitalizing on the lucrative holiday season

An upcoming free webinar offers expert retailer insight on how to ensure businesses can succeed in the most happiest time of the year.

Neiman Marcus strives to meld in-store, digital mobile customer experience in new store

February 22, 2016

High-end retailer aims to combine in-store and online customer experience in first Long Island, New York, location.