Retailers embracing Free Shipping Friday

December 18, 2015

Whether free shipping offers a competitive edge for retailers is a bit murky as the incentive is now pretty much an expected consumer benefit.

Insight on kicking a 2016 retail strategy off on solid ground

by Ethan Whitehill — CEO, two west inc

It's a good idea to review consumer patterns and data from the past year to make sure retail strategy plans for the new year are on track from the start.

Webinar: Expert insight on how retailers can connect with the millennial consumer

December 16, 2015

One big buzz word in retail customer experience this year is the term ‘millennial’ and a big industry trend is the focus retailers are engaging to capture the…

Infographic: Gurus share predictions of what's to come in retail customer experience

December 15, 2015

A look at what some experts expect to happen going forward in retail customer experience and relationship management.

Critical reasons why retailers need a seamless product return process

Retail product returns, which appear to be a minor part of the customer experience, are actually a crucial component of the overall relationship between the…

Year in Review: 5 popular articles of 2015

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

As a new year beckons Retail Customer Experience, takes a look back over this year’s most read stories and offers up a chance to catch up on insight and trends…

Shoes of prey: New time versus personalization trade-off

by Chris Petersen — Owner, IMS

A case of when personalized means more than speed of delivery.

How To: Crafting a retail customer experience to lure millennial consumers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Rodney Mason, Blackhawk group vice president of marketing, offers tips and insight on how retailers should approach developing and implementing a strategy…

10 tips for boosting customer service and inspiring a retail seasonal workforce

For many businesses, the holiday season is one of the busiest times of the year. But it certainly is not the time to slack off on service.

Amazon expands booze service but challenges ahead in meeting consumer needs

December 11, 2015

Online leading retailer offers daily delivery service timeframe when most local liquor suppliers aren't yet open.

Kenneth Cole goes interactive to drive consumer experience to new heights

December 10, 2015

Kenneth Cole fans shopping at the designer's New York City store are enjoying a more interactive retail experience.

Chicago retailers hopping on Amazon Prime Now service

December 10, 2015

More local stores in Chicago are signing up for Amazon’s Prime Now one-hour delivery program.

Top 2016 marketing trends & why you need interactivity

by Casey Dubbs — Marketing Manager, Horizon Display

2016 is going to herald many changes to the marketing paradigm. Let's look at how interactive technology can help retailers utilize these trends.

Digital signage welcoming international visitors to Miami

December 9, 2015

The International Arrivals Terminal at Miami International Airport was recently overhauled with the aim of creating a more welcoming and visually compelling…

Sears refreshes mobile app, debuts mobile device incentive strategy

December 8, 2015

Sears is banking big on mobile shopping this holiday season and has upgraded its app with new features and offering mobile in-store consumers free shipping.

Don't miss: Webinar focuses on how millennials are disrupting shopping

December 7, 2015

Grabbing the millennial shopper's attention requires a strategy, a commitment and the right technology.

Consumer rage on rise as customer service, satisfaction continues to plunge

December 4, 2015

Customer service quality is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, reveals a new consumer rage…

3 tips to foster a robust in-store holiday season

Sometimes it's the simplest things that can play into a rewarding customer experience and a rewarding sales season for retailers.

U.K, U.S. consumers not thrilled with online holiday shopping experience

December 3, 2015

British and American consumers may be spending big this holiday season, but they’re not very satisfied with the retail customer experience taking place…

Amazon delivers restaurant service to Baltimore

December 3, 2015

Amazon is launching a one-hour restaurant delivery service for Prime Now members using the mobile app and it's free for a limited time.