Lowe's goes small in the Big Apple, new store format designed for city dwellers

August 7, 2015

Lowe's is going small and tapping interactive technology to make its first New York city store as customer friendly and engaging as possible.

Tesla Model X seat tweak adjusts sales, vehicle delivery strategy

August 6, 2015

Ensuring a smooth ride for those enjoying the electric SUV back middle seat doesn’t come without some bumps.

Witness: The crumbling tenents of quality customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Was it a social experiment? No clue, but it clearly wasn't a warm fuzzy consumer interaction.

Fashion brand taps analytics to drive customer experience to higher level

August 5, 2015

Apparel merchant Marine Layer signs with RetailNext to gain customer insight.

Dear Amazon: Reneging on Prime does not make for a good customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When you sign up and pay for an annual service the only update or change should be one that benefits the subscriber. Otherwise it's pretty much called a gyp by…

Engaging the millennial shopper: It's not easy but it can be done

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Getting millennials on board as loyal customers isn't just about tweeting, posting and sharing the latest products on Instagram.

Lululemon brews unique approach for luring male shoppers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Lululemon obviously believes the way to building a bigger male consumer base is all about crafting the right beer.

Back-to-School: Making shopping easier key to driving customer loyalty, engagement

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Consumers rely on lists for back-to-school shopping, so helping them find what they need as easily as possible enhances the store experience and drives loyalty…

6 dos and don’ts of successful loyalty programs

by Cherryh Cansler — Editor, FastCasual.com

Loyalty programs are a standard form of marketing by retailers these days, whether they’re done digitally or via old-fashioned punch cards. All programs are…

Tesla engages electric car customers to drive sales, save costs

July 31, 2015

Referral program success could prove valuable for Tesla and its customers, while driving down car costs.

App-less mobile tool strives to engage shoppers, boost traffic and sales

Web platform offers up engagement opportunity as well as data analytics capability.

Amazon debuts push-button service to make re-stocking super easy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Convenience is at the core of mega online retailer's re-order service.

Consumer apps are a must-have for the food retail business, reveals new research

July 29, 2015

Grocery apps for shoppers are a great way to enhance customer interaction and spur consumer loyalty.

TripAdvisor app integration expands customer engagement capability

July 29, 2015

The new TripAdvisor integration is the latest addition to Enplug’s app portfolio geared toward boosting customer interaction via social networks

Free webinar offers insight on Which Wich CRM strategy

July 28, 2015

The live webinar will provide a rare opportunity to learn about customer relationship management from the business enterprise and gain unique insight on…

Back to School: Shoppers will make more trips, spend more and seek out the best price

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Survey reveals traditional items being replaced on shopping lists, and students are even buying their own supplies these days.

Macy's aims to engage, tap shoppers' opinion in merchandising move

July 27, 2015

The goal is to engage young shoppers in merchandising to ensure its Junior department is hip.

Amazon earnings reveal big sales, accomplishments across business lines

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Amazon had a good second quarter, and leaders said it proved once again the retailer’s motto of great prices, shopping convenience and putting the customer…

Children's deaths ignite massive Ikea dresser recall

July 23, 2015

Reports of children killed last year is prompting the Swedish furniture seller to provide consumers with wall-mount kits to stop dressers from flipping over on…

Google mobile buy button move is all about helping consumers, retailers

July 22, 2015

Search giant Google not only wants its users to find what they need but buy what they need without leaving its website.