Amazon expands handyman service to 15 metro areas

July 22, 2015

Amazon Home Services is expanding nationwide in terms of providers and services, as it begins moving into 15 metro areas including Atlanta, Boston, Miami and…

How 'informed' employees will make your restaurant more money

Developing a culture of learning is a 365-day commitment that will motivate staff and have a significant impact on the bottom line if retailers put in the time…

The clash of a crying toddler and the customer dining experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Sometimes ensuring a good customer experience requires taking a deep breath and strategy.

LIVE Webinar: Managing customer relationships– what Which Wich learned on its search for the perfect CRM

July 20, 2015

Free webinar offers insight from sandwich chain Which Wich regarding implementing a successful customer relationship management strategy.

Wells Fargo & Company veteran tapped to lead new client experience division

July 20, 2015

Chris Calvert and her team are focused on boosting customer service across the insurance business.

Facebook 'buy' button ignites debate regarding consumer adoption

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Facebook is adding a ‘buy’ button so its zillions of users can shop as they socialize and the move has industry watchers buzzing.

How to avoid potential handcuffs lurking in the credit card transaction

Plastic holders can make purchases easier, faster, and usually in greater quantities than they would if they were paying with paper. This makes transacting…

Airport shoppers enjoying new interactive retail experience

July 13, 2015

Travelers at San Francisco International airport are now tapping interactive screens if looking to buy headphones or a cold healthy drink.

Wal-Mart aims to beat Amazon with big sale, shipping incentive

Just one week after Amazon announced a big retail sales push with its ‘Prime Day’ event happening Wednesday, mega competitor Wal-Mart announces its response…

ICXSummit15: From scavenger hunt to Skydeck, the highlight reel

by Christopher Hall — w, t

From an Under Armour installation that tests athletic ability to a Warby Parker photo booth experience, interactive customer experience was the order of the…

Dysfunctional consumers require most attention as they can hurt revenue big time

July 10, 2015

Every retailer knows to pay attention and reward the loyal, happy consumer but they also need to pay close attention to the irate, angry shopper.

Toys "R" Us prepping new online platform in ecommerce revamp

July 9, 2015

Toys “R” Us is moving its ecommerce operations in-house and developing a new online shopping platform.

Webinar download available: Tips for ensuring retail business continuity

July 8, 2015

A retail store chain IT leader offers insight on how he's ensuring Internet connectivity and why he went with a wireless technology approach.

Retailers push for tax-free weekend to spur late summer shopping traffic

July 8, 2015

Massachusetts retailers are hoping to spur business in mid-August with a sales tax-free weekend.

Men are from Mars, women from Venus in the retail shopping environment

July 8, 2015

When it comes to retail shopping men and women have very distinct behaviors, both in the brick and mortar environment and online, and retailers need to tune…

Starbucks stirs up price hikes

July 7, 2015

Starbucks is increasing prices ranging from 5 to 20 cents per drink in the U.S

A customer experience can have a shelf life of forever so make it good

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Just as a great experience can boost business, a horrid customer experience can hurt the bottom line. What message would you send in the latter situation?

Back to School: Not too early to start planning as new trends factor into strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this first part of a 10-part series on back-to-school retail strategies experts offer up insight on new trends and why you need to start planning for the…

Whole Foods chiefs: We're sorry we overcharged customers

July 3, 2015

Whole Foods apologizes for overcharging incidents, vows to beef up training.

3 ways to prep for the ban on trans fats

Food retailers can prepare for the ban by taking a few necessary steps.