Restaurant taps mobile tech to boost consumer experience, save money and hone marketing

Tablets and a business intelligence service is helping a restaurant chain to not only foster more efficient customer point of sales it’s helping gleam valuable…

Webinar to focus on customer traffic, conversion insight

July 2, 2015

Traffic and conversion data can be priceless if a retailer understands how to use it to drive sales, engage with shoppers and boost marketing. An expert will…

Top customer experience tech honored at ICXSummit15

by Christopher Hall — w, t

The ICX Association earlier this week handed out its 2015 Excellence Awards to 14 winners in the categories of digital signage, kiosk and self-service and…

Online grocery shopping gaining in popularity among consumers

July 1, 2015

More consumers are jumping online to buy groceries these day, with a 29 percent increase in total online grocery shopping in the past year.

Chik-fil-A scores tops with fast food consumers

July 1, 2015

Think you know what fast food joint is most popular with American consumers? If you guessed Chick-fil-A you get the prize.

Kiosks in Retail 101

Self-service kiosks increasingly are becoming a fixture of the retail landscape. As they become more popular, the devices are changing the way retailers serve…

Presented by KioskMarketplace.com

ICXSummit: How to bring 'social proof' into your brick-and-mortar locations

by Cherryh Cansler — Editor, FastCasual.com

Brick-and-mortar retailers and restaurants must find ways to bring “social proof” to their stores and technology may be the way to do it.

Women’s clothing retailer lululemon recalling elastic draw cords

June 26, 2015

Lululemon, which sells high-end women’s clothing, is being directed by the Consumer Product Safety Commission to replace the elastic drawstring used in over…

Interactive customer experience technology has to surprise and delight

Customers expect a personalized experience that surprises and delights them, and most will trade bits of information about themselves if they receive something…

Retailers facing 'egg-ceptional' customer dilemma

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail foodservice faces a big customer experience hurdle due to the shortage of eggs thanks to an Avian flu outbreak.

Why cost cutting strategies require putting the customer first

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers, like every business niche, are continually striving to save money while making more money, and if you’ve been reading the national business…

Display produce and bulk items in a dramatic presentation with new RPC Shelves

Display produce and bulk items with drama and convenience with the new RPC Bin Direct Hook-In Shelves and Bins from FFR Merchandising.

Alibaba going mobile to reach consumers no matter where they're shopping

June 23, 2015

A new shopping and dining service, called Koubei, promises to speed up online retail delivery services for China’s biggest ecommerce player.

Instacart expands personal delivery into Miami communities

June 23, 2015

Grocery patrons in northeast Miami-Dade county will now have another food shopping option given Instacart expanding its delivery operations, according to a…

Are you 'CONNECTING' with your customers?

by Cherryh Cansler — Editor, FastCasual.com

The CONNECT 2015 Mobile Innovation Summit will teach restaurant operators and retailers how to provide customers with mobile connections to help build a loyal…

Pepper robot boasts record sales, may be the retail assistant of the future

June 21, 2015

Retail assistant of the future flies off sales shelves

Amazon revamps rating process to make reviews more valuable

June 21, 2015

The world’s biggest etailer hopes to make product reviews more valuable, and more trustworthy, for consumers by revamping and re-weighing actual reviews.

Interactive customer experience technology has to provide value

Consumers with a natural sense of curiosity want to engage with technology, says Eric Vazquez, project manager for Encore Event technologies, but will the…

'Living Services' promises to radically change retailer-consumer interaction

June 19, 2015

There’s a tsunami of change coming toward the retail business environment and interaction with the customer that may turn today’s approaches and strategies in…

Boosting sales on hot summer days requires cool customer engagement approaches

As school days wind down, and beach trips and vacations ramp up, enticing consumers into stores gets a bit more challenging, especially once the shopping mania…