Customer Experience News & Media
Wayfair opening 1st physical store in May
April 29, 2024
Wayfair aims to open its first-ever brick-and-mortar location in May.
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Missouri Walmart store pulls self-checkout kiosks
April 26, 2024
A Walmart in Shrewsbury, Missouri, is pulling out self-checkout kiosks and reinstalling traditional checkout lanes, according to a USA Today report.
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ICX Summit celebrates 8th year this September
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics.
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Amazon selling smart cart tech to retailers
April 26, 2024
Amazon is selling its smart grocery cart technology as a service offering and the technology is in play at grocery locations.
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Charleston Shoe Company founder talks customer engagement
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this latest episode of the CX Innovator podcast, produced by Networld Media Group, Neely Woodson Powell shares with RetailCustomerExperience.com editor Judy…
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Roadmap for retailers navigating privacy in the era of consumer data protection
by Tom Gleeson — CEO, Kepler Analytics
Reasons why retailers must reevaluate data collection and utilization strategies.
read nowWisconsin supermarket co-op goes digital with ordering
April 25, 2024
Willy Street Co-op, a group of cooperative supermarkets around Wisconsin's capital, has deployed digital ordering and fulfillment solutions from eGrowcery, a…
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Neiman Marcus debuts immersive ‘retail-tainment’ experience
April 25, 2024
Neiman Marcus, in partnership with Balmain, has launched the 'Balmain Beach Club,' an immersive customer activation. The immersive experience is available in…
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AI overload: The good, the bad, and the ugly impact on customer experience
by Tomer Azenkot — CEO, Vee24
With 92% of businesses leveraging AI-driven personalization for growth, and 62% of leaders noting enhanced customer retention, the power lies in AI's ability…
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A look at AI today, and down the road, in the retail industry
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Kathy Kimple, executive director of strategy at OSF Digital, explains how AI is shaping the retail industry in various ways including hyper-personalization of…
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Optimizing Omnichannel Experiences with Best Labeling Practices for SMBs
Explore the transformative power of Star Micronics' smart labeling solutions to elevate SMBs’ omnichannel experiences and increase customer satisfaction.
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The value of loyalty programs for grocery stores
A loyalty program has a positive impact by increasing customer frequency, improving customer retention, growing the average basket, and ensuring profitability.
Presented by RetailCustomerExperience.com
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Need live bait? Walmart has a service for that
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The aim is to reel in customers who don’t want to get to the local bait shop super early.
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UK men’s retailer piloting virtual try-on tech
April 12, 2024
Moss, a U.K. retailer of men's formal wear, is piloting a trial of AI-powered virtual try-on technology called Zyler from Anthropics Technology.
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Costco requiring membership cards at outdoor food courts
April 4, 2024
Due to long lines of mostly non-members, Costco is reportedly requiring membership cards for those buying food from the wholesaler's outdoor food courts.
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Amazon switching Just Walk Out tech for cart tech
April 3, 2024
Amazon is pulling out its Just Walk Out cashierless technology in Amazon Fresh stores being revamped and will not be deploying the technology in new stores.
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How personalization and digitalization can drive customer loyalty
by Edward Drax — CEO, Yocuda
Amidst the current cost of living crisis, U.K. shoppers have tightened their purse strings, presenting a formidable challenge for retailers to remain…
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Over half of shoppers view generative AI as boosting online experience
April 3, 2024
Over half of consumers, 58%, believe generative AI has already improved the online shopping experience, and 52% are likely to use gen AI tools to help with…
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Levi Strauss reopens Japan store with special customer feature
April 2, 2024
Levi Strauss & Co. has reopened a store in Kyoto Japan, located in the Teramachi Kyogoku shopping district.
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Petco COO talks personalization, employee role in retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Justin Tichy, Petco’s chief operating officer, shares insight on how Petco is personalizing the retail customer experience with what the retailer calls…
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