Customer Experience News & Media
Automated Retail Changing the Shopping Experience
Automated retail, characterized by self-service kiosks and intelligent vending machines, is redefining the traditional shopping experience. This technology not…
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Don’t silo your customer experience: 3 tips for utilizing digital engagement tools
by Shekar Raman — CEO and Co-Founder, Birdzi
As the retail industry races to implement the latest digital engagement tools, it’s easy to lose sight of the entire customer experience.
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At Monster Mini Golf customer experience is all about fun
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
At Monster Mini Golf customers find fun no matter what their age as the entertainment center provides experiences for the entire family. CEO Chris King will be…
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Delivery should be priority for e-commerce retailers
May 23, 2024
The right delivery choices and order tracking features matter more to new and loyal e-commerce shoppers than loyalty programs, perks and payment options. In…
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Thriving in the new e-commerce landscape: 4 trends shaping customer experience
by Chris Timmer — Chief Executive Officer, Linnworks
Retailers are collaboratively working with sellers to strategically target specific buyers across websites and channels. This involves a coordinated effort to…
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Save A Lot making customers happy, employees not so much
May 22, 2024
When it comes to the biggest difference between customer satisfaction and employee satisfaction, the top scorer is Save A Lot, according to Glassdoor and the…
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The untapped power of checkout: 5 things retailers didn’t know checkout can do
by Peter Karpas — CEO, Bold Commerce
Just because checkout is the last step of the shopping journey doesn’t mean it should be stripped of all its potential to drive revenue and profitability.
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Ulta Beauty taps DoorDash for on-demand delivery
May 20, 2024
Ulta Beauty has expanded its partnership with DoorDash to offer customers on-demand delivery of products from 1,350 stores.
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Robots in retail: Automation revolution in play
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Autonomous robots deployed in retail cover millions of square meters a week with inventory scanning robots capturing 26 million images a day. Brain Corp CEO…
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The Home Depot offers moving hub for military families
May 17, 2024
The Home Depot has built a military moving hub to help military families dealing with the many relocations typical in a military career
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Fender teams with Bluecore to drive customer growth, retention
May 16, 2024
American guitar and amplifier maker Fender Musical Instruments Corp. is partnering with Bluecore, a retail shopper identification and customer movement…
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Guitar Center taps Michael Martin as retail sales VP
May 15, 2024
Michael Martin has been named executive vice president of retail sales and operation for Guitar Center Inc.
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Tops Friendly Markets expands into western New York
May 15, 2024
Tops Friendly Markets, a Northeast Grocery Inc. division, has announced an expansion into Western New York, and the launch of individualized customer…
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Walmart debuts super late night delivery
May 13, 2024
Walmart is expanding delivery hours until midnight at stores nationwide for orders placed by 10:30 pm.
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3 recommendations for reducing the clearance section with AI
by Donna McGuckin — VP of Customer Advisory, Digital Wave Technology
Retailers need to invest in AI to reduce the size of the clearance section by incorporating AI into every step of the product lifecycle, from product discovery…
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Foot Locker debuts store of the future concept
May 9, 2024
Foot Locker has launched a 'store of the future' concept that will be rolled out to 900 locations across five cities.
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Manchester retailer offers shoppers interactive fitting room, self check-out
May 8, 2024
River Island's expanded store in the Arndale Center, in Manchester, England, offers an integrated shopping experience boasting interactive fitting rooms and…
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Understanding shopper behavior drives big wins for jewelry retailer
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Daniel’s Jewelers is enjoying robust return-on-investment in deploying RetailNext technology to measure shopper behaviors, predict traffic counts, analyze…
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Walmart pulling self-checkout lanes due to shoplifting
May 6, 2024
Walmart is removing more self-checkout lanes from store locations including Shrewsbury, Missouri, Cleveland, Ohio and Albuquerque, New Mexico, according to a…
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Sam’s Club deploys AI-powered exit tech at 120-plus locations
May 3, 2024
Sam's Club has deployed AI-powered exit technology at more than 120 locations.
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