Customer Experience News & Media
Walmart offers compassion class for store managers
April 1, 2024
Walmart is teaching store managers compassion during a training program held at its headquarters.
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Dollar General curtails self-checkout given theft
March 28, 2024
Dollar General is pulling self-checkout lanes from 300 locations due to retail theft.
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Scanners aim to make traveler security experience faster
March 28, 2024
The Myrtle Beach International Airport in South Carolina has deployed security checkpoint scanners aimed at making the security process faster for travelers.
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Craft retailer Joann files for bankruptcy, stores will remain operating
March 27, 2024
Fabric and craft retailer Joann will keep its 800 stores and website up and running after filing for Chapter 11 bankruptcy protection.
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Piggly Wiggly location home to book vending machine
March 26, 2024
A book vending machine has been installed at a Piggly Wiggly grocery store located in Neeses, South Carolina, according to a report from wltx.com.
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Tea Shop undertakes in-store digital transformation
March 26, 2024
Tea Shop, a Spain-based bulk seller of fresh tea, has partnered with nsign.tv for its in-store digital transformation project, according to a press release.
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How a robot named Tally is helping BJ's boost the customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
BJ’s Wholesale Club is leveraging Simbe’s Store Intelligence platform to boost the customer experience and provide store associates more time to assist…
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Unlocking retail's unsung heroes: The indispensable role of store managers as strategists
To combat the threat of manager attrition, forward-thinking retailers are more focused on store managers than ever.
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Target shutters self-checkout in Massachusetts location
March 25, 2024
A Target store in Dorchester, Massachusetts has shut down all shelf-checkout kiosks and is directing customers to a cashier line, according to a report by WBZ…
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DMV installs kiosk in Charlotte, North Carolina grocery store
March 22, 2024
A pilot program is bringing the DMV to a grocery store in Charlotte, North Carolina, according to a WSOC report.
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Specialty retailer showroom offers test-drive experience
March 22, 2024
Garner Appliance & Mattress has opened a Raleigh, North Carolina location boasting a showroom that lets customers test-drive appliances in a simulated…
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Frontgate launches inspirational store experience
March 21, 2024
Frontgate, a furniture brand, has debuted a retail concept featuring a collaborative in-store design studio as well as an indoor-outdoor atrium at its new…
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Michaels celebrates craft creators with online marketplace
March 20, 2024
Michaels is celebrating handmade artists and creators with an online marketplace selling handmade goods and offering classes as well as how-to workshops.
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Beyond the store: Retailers providing best end-to-end customer experience in 2024
by Mark Calvillo — Senior Vice President of Product, Restaurant365
Excellence in the holistic end-to-end customer experience is what was examined when partnering with Forbes on the 2024 Customer Experience All-Star list.
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Las Vegas airport piloting TSA self-service screening system
March 19, 2024
The Harry Reid International Airport in Las Vegas, Nevada is piloting a prototype self-service screen system available to Transportation Security…
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Walmart SVP talks AI, digital discovery, omnichannel
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Ashley Hubka, SVP and General Manager of Walmart Business, shares insight on consumer trends in play and why AI will deliver high-value outcomes.
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Why Food Packaging Labels Are Essential to Online Order Fulfillment
Online order fulfillment and food packaging labels increase restaurant and grocery stores’ productivity, accuracy, and customer satisfaction.
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Most consumers want AI/human blend in retail interactions
March 14, 2024
A good majority, 71%, of U.S. consumers believe blended experiences of AI and human interaction will always be needed in retail and 66% don't mind AI to…
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Creative and innovative ways leading retailers use AI
by Pierre Kremer — VP, Digital Engagement, EPAM Systems, Inc.
It is paramount retailers ensure the way they use AI always helps rather than hinders the shopping experience, whether that’s preventing stockouts through…
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Boot Barn chief digital leader on crafting personalized experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
John Hazen, chief digital officer at western wear retailer Boot Barn, shares how the company is reaching customers through multiple channels to drive a…
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