Customer Experience News & Media
Seasonal hiring remains a challenge for retailers
March 6, 2020
One in three retail stores were likely understaffed during the 2019 holiday season as just 33% of retail hiring managers report having adequate headcount to…
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7-Eleven introduces lottery kiosks in Oklahoma City
March 6, 2020
7-Eleven for the first time is selling lottery tickets in Oklahoma City, using self-serve kiosks, according to a KFOR-TV report.
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Are you thinking about retail customer experience all wrong?
by Kevin Sterneckert — CMO, Symphony RetailAI
Kevin Sterneckert, CMO, Symphony RetailAI, explains how retailers, with a commitment to establishing an agile and intelligent operational performance…
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7-Eleven opens first 'Evolution Store' concept
March 5, 2020
Following a successful beta program that kicked off a year ago, convenience store giant 7-Eleven, Inc. has opened its first public Evolution Store concept…
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Caesars Entertainment teams with Alliance Data to expand loyalty strategy
March 5, 2020
Caesars Entertainment is partnering with Alliance Data in a long-term agreement to expand its loyalty program with on-site credit card issuance and online…
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Ford expands pilot kiosk test based on positive results
March 5, 2020
Ford Motor Co. is expanding its pilot digital kiosks for customers based on improved efficiency, according to a press release. The pilot tests began last fall.
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A 2020 vision: The new era of visual commerce
by Gary Ballabio — Dir of Business Development, Cloudinary
Gary Ballabio, director of business development, Cloudinary, offers insight on the vast opportunity of visual media, video in particular, and how by focusing…
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Walmart launching an Amazon-like membership program
March 4, 2020
Taking a page from Amazon's playbook, Walmart is readying a membership program called Walmart+ which reportedly is very similar to Amazon's Prime strategy.
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How Gen Z employees will impact the future of engagement
by Charles Cornwell — General Manager, Employee Experience, SMG
Charles Cornwell, general manager, employee experience at SMG, shares tips on how to keep the Gen Z workforce engaged in their job which will drive financial…
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Lakeshore opens retail stores in Florida, Tennessee
March 3, 2020
Educational materials retailer Lakeshore has a new store, in Davie, Florida up and running and is prepping another in Nashville, Tennessee.
read nowDiane von Furstenberg taps NewStore to enhance customer experience
March 3, 2020
Luxury fashion brand Diane von Furstenberg is partnering with NewStore, an omnichannel-as-a-service provider, to boost the brand and customer experience while…
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Gen Z bank customers want latest tech with traditional support channels
March 3, 2020
The Gen Z banking consumer wants fast service, the latest tech as well as access to store reps, phone support and are more likely to visit branches than user…
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How to harness the power of data to win customer engagement
by Chris Kronenthal — President + CTO, FreedomPay
Chris Kronenthal, president and CTO at FreedomPay, shares his insight on why retailers must understand their customers and tap sophisticated analysis of…
read nowFunko supports kids’ toys with interactive retail touchscreen
March 2, 2020
Funko, a maker of collectible vinyl figurines, unveiled a patent-pending vending machine with a touchscreen that dispenses character toys called…
read nowSamsung Display offers ultra-thin glass for foldable displays
March 2, 2020
Samsung Display Solutions has announced its ultra-thin glass solution that can work as a cover window for foldable displays. The company built the…
read nowEl Paso Airport selects LiveReach Media for passenger flow technology
March 2, 2020
El Paso International Airport has selected motion analytics and DOOH provider LiveReach Media to measure passenger wait times and provide passenger flow…
read nowInMoment, MaritzCX join forces to form one company
February 28, 2020
InMoment and MaritzCX, both leaders in the global customer experience segment, are teaming up to create one company that will immediately support over 2,00…
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Why retailers need a single source of truth to stay competitive
by Rafael Esberard — VP of Sales, VTEX
Rafael Esberard, VP of sales, North America, VTEX, shares why a 'single source of truth' is critical for attaining the strongest competitive advantage in this…
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Drone delivery facing challenges
February 28, 2020
Drones are a welcome delivery approach for today's consumers but there are challenges both on the regulatory and the geographic fronts, according to a study in…
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Complexity and compliance in the modern day convenience store
by Scott Peterson — VP of U.S. Tax Policy, Avalara
Scott Peterson, VP of U.S. tax policy at Avalara, explains why the technological innovation taking place across the convenience store industry has drastically…
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