Walmart debuts Alphabot to drive grocery business

February 27, 2020

Walmart is formally debuting Alphabot, a platform that speeds up the pick, pack and delivery of online grocery orders, after piloting the system at a Walmart…

Consumers expect fast, tech-driven shopping experiences

February 27, 2020

When it comes to shopping consumers are expecting an efficient and tech-driven convenience store experience with 15% abandoning a non-essential purchase just…

Former Amazon exec on the state of retail e-commerce

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

James Thomson knows Amazon, having spent years heading up Amazon Services, and understands the challenges smaller retailers are facing in the e-commerce…

Visual search in 2020: Where it stands and where it's headed

by Jeff Hunt — CEO/Founder, Snap36

Jeff Hunt , founder and CEO of Snap36, offers up insight on why retailers need to start thinking about optimizing the retail site for visual search.

Marketers going omnichannel to drive customer engagement

February 26, 2020

A majority of retail marketers, 88%, are shifting from traditional campaign strategies to more omnichannel activities and 84% now have high visibility into…

Amazon debuts first Go Grocery store

February 25, 2020

Omnichannel giant Amazon is opening the doors today to its first cashierless grocery store, called Amazon Go Grocery, in Seattle.

How retailers can be ready for busy sales seasons with proactive maintenance

by Tom Buiocchi — Executive Director, President & CEO, ServiceChannel

Tom Buiocchi, executive director, ServiceChannel, explains how putting systems and technology in place that support facilities management all year pays…

Verdane buys up Confirmit

February 25, 2020

Confirmit, a market research, customer experience and employee experience software as a solution provider, is being acquired by Verdane, a northern European…

Cruise company unveils reimagine shopping experience

February 25, 2020

Starboard Cruise Services is debuting a "reimagined shopping experience," onboard its Celebrity Silhouette, the cruise line's fourth shop being transformed as…

Amsterdam arcade features cashless readers

February 24, 2020

Visitors to Jar BV Gamestate in Amsterdam can experience the virtual reality immersion rooms aided by 180 smartTOUCH card readers that enable them to play…

How To: Use lighting to enhance customer experience

by Bill Plageman — VP of Marketing & Product Mgt, Amerlux

Bill Plageman, vice president of marketing and product development at Amerlux, explains why lighting should be viewed as a critical element in the retail…

Is customer experience enhanced by branding e-commerce shipping boxes?

by Pete Galbiati — Director of Marketing, Peachtree Packaging and Display

Pete Galbiati, director of marketing for Peachtree Packaging & Display, offers up insight on why it's time for retailers to consider how on-the-box branding…

UK digital retailer taps Oracle for product forecasting

February 21, 2020

N Brown Group Plc, a U.K.-based retailer that sells clothing, footwear and homewares through four brands, is migrating to the cloud with the help of Oracle's…

Banana Republic taps Postmates for on-demand delivery

February 21, 2020

Fashion retailer Banana Republic is partnering with Postmates to provide customers free on-demand delivery in New York City and southern California.

Why immersive is a key word in today's retail environment

by Steve Hastings — Founder & Executive Planning Director, isobel

isobel Founder and Executive Planning Director Steve Hastings explains why he believes the I think the keyword for retail in the future is immersive.

Industry watchers optimistic on Bed Bath & Beyond future

February 20, 2020

Bed Bath & Beyond Inc. is focused on revamping its stores with three new format approaches in the works.

Tackling the retail customer service shortfall

by Jaime Scott — CEO, EvaluAgent

Jaime Scott, CEO and co-founder of EvaluAgent, offers insight on why it's crucial retailers ensure that store associates are happy, engaged and delivering…

Windstream’s cloud-based suite enables retailers to meet today’s customers’ needs

Today’s customer is highly connected and expects to be able to click and collect, do curbside pickup and have an immersive in-store experience.

Loyalty fatigue and the danger it poses to retailers

by Chris Kronenthal — President + CTO, FreedomPay

Chris Kronenthal, president and CTO at FreedomPay, explains how and why loyalty fatigue among customers is real and retailers need to work to address it to…

More companies than ever have a chief experience officer, chief customer officer

February 18, 2020

Nearly 90% of organizations have a chief experience officer or chief customer officer in their ranks and the high number reflects how seriously companies are…