Visix deploys digital signage network at Cincinnati Museum Center

January 9, 2020

The Cincinnati Museum Center in Union Terminal has deployed a digital signage networked powered by Visix Inc's AxisTV Signage Suite software. This network…

How to participate in the 'experience economy' in 2020

by Elisabeth Zornes — Chief Customer Officer, Zendesk

Elisabeth Zornes, chief customer officer at Zendesk, explains why competing on price alone will not work anymore for the retailer. You've got to design the…

Earth Fare upgrades café area with Mood Media digital signage

January 8, 2020

Earth Fare, an organic grocery store, recently upgraded its Café of an Earth Fare store in Charlotte, North Carolina with digital signage from Mood Media as…

Converge Retail debuting RFID interactive display, jewelry solutions at NRF

January 8, 2020

Converge Retail will unveil an RFID-based interactive display platform at the upcoming NRF 2020 event in New York from Jan. 11 to 14. The platform is already…

Finding the best CX metric for your program

by Howard Lax — Principal Director, CX Consulting, Confirmit

Howard Lax, principal director of customer experience consulting at Confirmit, explains why the best customer experience metric is one that relates to customer…

Survey says consumers want personalized experience

January 7, 2020

Personalization is top of mind for the consumer and retailers need to step up the customer experience effort as a majority of shoppers say brands are not…

Meridian debuts showroom, announces kiosk line to celebrate 20th anniversary

January 3, 2020

Meridian is celebrating its 20th anniversary this month by unveiling a renovated self-service solutions showroom, which will enable visitors to the Aberdeen…

How retailers can get a jump start for busy retail seasons in 2020

Rethink Productivity Founder and CEO Simon Hedaux explains why its time to start planning for 2020 and the busy retail seasons ahead.

How web-based 3D, AR tools enhance the customer shopping experience

Rob Weaver, chief revenue officer at Vertebrae, shares insight on how 3D and augmented reality shopping tools can prevent returns by boosting confidence that…

Groupee launches bill splitting app for mobile purchase

January 2, 2020

Australian fintech Groupee has launched what it calls the world's first real-time payment app that allows groups to share the cost of a purchase, like a meal…

Self-order kiosk solution integrates with delivery service

January 2, 2020

Aptito has introduced a self-ordering kiosk solution that integrates with food delivery services, according to a press release.

Look Back: Top news of 2019 in retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

News abounded in 2019 relating to retail customer experience, from technology innovations and emerging technology players to retail activity on everything from…

Look Back: Top customer experience articles of 2019

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

All retailers, big and small, are hungry for insight on what retailers are doing, learning, testing and trying, when it comes to enhancing the retail customer…

Ombori completes pilot of virtual assistant tech in Madrid airport

December 30, 2019

Ombori Apps AB, an interactive technology provider, has completed a test of its Store Assistant solution for Dufry AG, a travel retailer, at the Madrid-Barajas…

Improved technology will drive facial recognition adoption

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The use of facial recognition for customer identification has been controversial due to concerns about privacy and accuracy, but a panel of experts at the…

Klarna teams up with Khloe Kardashian's Great American on payments

December 27, 2019

Klarna Bank AB announced a partnership with Good American, the inclusive fashion brand from Khloe Kardashian and Emma Grede, which will use Klarna as an…

Self-checkout kiosk replaces manned store at rail station

December 26, 2019

A snack and souvenir shop at a Japanese rail station that closed due to a lack of workers recently reopened with a self-checkout system that takes cashless…

Online ordering platform introduces self-service kiosk

December 26, 2019

Flipdish, an Ireland-based online ordering platform, has launched a self-service kiosk, according to an RTE report. The company said the kiosk will improve…

How interactive kiosks, digital signage empower transit riders

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Interactive kiosks give riders in downtown Pittsburgh access to real time bus and rail information and allow them to map out itineraries. The digital signage…

Kroger machines temporarily impacted by debit, credit card glitch

December 26, 2019

At a time when many Americans were hustling to stock up on food for the Christmas holiday, shoppers at Kroger stores in parts of the country experienced a…