SMBs want better credit card rewards, benefits

December 5, 2019

While small business credit cards are generally getting high marks from their customers, they are falling short in a key area that involves terms, rewards and…

5 ways CRM helps the small retailer

Arun Upadhyay, CEO of LionOBytes, offers five strategic ways customer relationship management can push your small retail business to the next level.

Discover, PayPal partner on rewards

December 4, 2019

Discover Financial Services announced a collaboration to let cardmembers use their Cashback Bonus or rewards miles to pay for purchases at millions of online…

What retailers really need in a voice assistant platform

Efrat Blaier, co-founder and CTO of Mmuze, explains why retailers should be looking at the platforms with specialized functionality for their unique fields…

Pay-at-pump boasts potential to drive retail sales

December 3, 2019

The majority of consumers are open to new experiences when they pay at the pump, which could provide significant revenue opportunities for retailers, according…

Sensory experiences boost sales by 10%

December 3, 2019

Mood Media has recently conducted a study entitled "Quantifying the impact of sensory market," which showed that sensory marketing techniques such as displays…

How interactive retail kiosks enhance holiday shopping experience

Melissa Harward, marketing coordinator at Meridian, examines how interactive kiosk innovations are making holiday shopping experiences more engaging, rewarding…

H&M eyes the rental clothing market

December 2, 2019

Swedish clothing brand H&M is reportedly going into the clothing rental space and will offer the rental option to its loyalty members at its flagship store…

The future of retail is as simple as I.D.E.C.

Rich Smith, CMO, Chief Outsiders, explains how and why technologies such as virtual reality, 3D printing, nanotechnology, and ever-expanding communications…

California grocer launches custom online shopping portals

December 2, 2019

Smart & Final, a California-based retail grocer, has launched redesigned e-commerce portals to provide shoppers, as well as business clients, an integrated…

Harry & David launches digital features, new functionality for holiday shopping time

December 2, 2019

Harry & David has hastened the pace on its mobile commerce site, personalized customer communications, and launched a gift tool and subscription service…

Confirmit names Howard Lax as CX consulting leader

November 29, 2019

Howard Lax has been named principal director, CX consulting, at Confirmit, which provides software-as-a-solution for multi-channel customer experience…

Metromatics installs MetroSpec LCD digital bus stop displays in Australia

November 28, 2019

Metromatics has installed its lastest digital bus stop displays for the South Australian Department of Planning under brand name MetroSpec in Adelaide.

Facebook Pay promises easier payments across multiple platforms

November 28, 2019

Facebook has announced a new integration called Facebook Pay, which will provide users a consistent and secure payments experience across its ecosystem of…

PayPal, Venmo to boost presence in brick-and-mortar retail

November 28, 2019

PayPal is planning to increase its presence in physical retail stores, both on the PayPal and the Venmo platforms, according to Axios.

Baby it's cold inside: why brands should take a discerning approach to holiday music

Danny Turner, global senior vice president, creative programming at Mood Media shares that there's no better time than the holiday season to elevate the…

Drive revenue through tailor-made experiences with advanced technology

Jess Vadino, global digital strategy and experience leader at SoftServe, believes retailers are not reaping the benefits of a targeted personalization…

Amazon expands free 1-day delivery on items

November 27, 2019

Amazon Prime members will get free one-day delivery on more than 10 million items this holiday season. The news comes on the heels of Amazon eliminating…

UK kitchen, home store launches first loyalty club

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Lakeland, a home and kitchenware retailer in business for more than 50 years, has deployed its first loyalty program and offers insight on strategy.

Walmart adds Siri ordering for grocery pickup, delivery

November 26, 2019