Why marketers shouldn't be too quick to switch to virtual-only strategies

Crawford Davidson, managing director, Go Inspire Group, shares insight on data relating to the balance between online and offline shopping and how it will…

Italian shoe brand writing the book on retail pop-up strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Michele LoPriore, a high-end women's Italian shoe brand, knows all about retail pop-up strategy after popping up in Boca Raton, New York and now Chicago.

Consumers want more value from loyalty programs, reveals report

December 12, 2019

Over a third of consumers, 38%, avoid retail loyalty programs with many stating that they don't feel there is enough value in participating. For those opting…

Retailer offers unique customer journey

December 12, 2019

The Canada Goose store in Toronto promises coat-buyers a different type of shopping and purchase experience in that there is no inventory to put in a bag and…

Purolator installs one-stop 'shop and ship' kiosk at mall

December 11, 2019

Purolator has unveiled its Quick Stop Kiosk that allows shoppers to buy gifts and ship them from a convenient location at the CF Toronto Eaton Centre.

Why strategic customer experience initiatives win out over price reduction every time

Ron Lutz, CCO at Miller Zell, shares insight on why it's crucial to drive understanding of your brand and that value is relative and means something different…

SMG retail engagement leader on taking care of the customer

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Brian Dennis, senior vice president, retail customer engagement, for Service Management Group, has seen the transformation of physical retail stores from…

KC barbecue joint serving Nebraska Furniture Mart customers

December 10, 2019

Blind Box BBQ is opening Monday inside Nebraska Furniture Mart at 1601 Village West Prkwy., in Kansas City. The 7,000-square-foot restaurant features a bar…

How retailers can give consumers the personal care they expect

Carey Stoker, senior vice president, customer care services, Radial, believes customer care is the differentiator between a good and a great experience, and…

Topgolf taps LG digital signage to enhance customer experience

December 9, 2019

Topgolf Entertainment Group, a sports and entertainment community, is installing more than 10,000 displays from LG Business Solutions USA in more than 50 of…

Retail Business Services teams with UST Global on unattended store

December 9, 2019

Retail Business Services, the services company of Ahold Delhaize USA, has announced a frictionless store technology, piloted under the name lunchbox, which…

Holiday season check up: Are you effectively using store cards to foster customers for life?

Citi Retail Services' Leslie McNamara explains why building lifelong customers starts with early engagement, personalized communication and a seamless…

Coinme introduces bitcoin purchasing in Denver Safeway stores

December 6, 2019

Coinme, blockchain financial technology company that operates a network of bitcoin ATMs, has entered the greater Denver area by adding more than 100 bitcoin…

Denver's Empower Field at Mile High launches self-service concessions

December 6, 2019

The Denver Broncos, in conjunction with Aramark, its food and beverage provider, has unveiled concessions improvements at Empower Field at Mile High, including…

CaixaBank debuts facial recognition system for payments at Nestle Market

December 6, 2019

CaixaBank, based in Spain, announced the launch of a payments system trial at a Nestle Market, marking the first time that a grocery or retail store uses…

Reinventing the retail store associate role

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In an exclusive interview, John Orr, senior vice president of retail strategy at Ceridian, shares insight and expertise on how retailers can optimize and…

Dave & Buster's debuts mobile guest engagement commerce app

December 5, 2019

Dave & Buster's is launching a guest engagement app experience that lets guests tap their smartphones on games, provides instant reloading capability for…

Why it's time to support mobile payments

Michael Jaszczyk, CEO, GK Software USA, offers insight on why mobile payment is no longer something retailers can put off and the benefits to be gained for…

American Express study reveals rise in online payment fraud

December 5, 2019

American Express issued a report showing that 77% of merchants reported being victim of some type of fraud, adding that efforts to mitigate those risks are…

The Vitamin Shoppe debuts interactive kiosks to drive product trials

December 5, 2019

The Vitamin Shoppe, an omnichannel retailer of nutritional products, has included Vengo Labs' interactive sampling technology in its new innovation store in…