Online holiday spend will hit all-time high, claims Adobe Analytics

November 20, 2019

Online consumer spending will hit $143.7 billion this holiday season, a 14.1% increase compared to Novemer and December of 2018. And, for the first time, each…

Consumer adoption of apparel rental services remains low, claims survey

November 20, 2019

While there are more apparel rental options for consumers, actual consumer adoption is lagging, according to a CGS 2019 Future of Fashion & Retail Consumer…

How retailers can fine tune the click-and-collect experience for shoppers

While much has been written about brick-and-mortar retailers’ continuing fight for market share with online competitors, data on continually evolving consumer…

Presented by RetailCustomerExperience.com

How retailers can improve customer service

RJ Horsley, president, SpotOn Transact, offers insight on why customer service can't be limited to simply having well-trained, friendly staff anymore. Rather…

IKEA measures DOOH effectiveness with Russ Outdoor

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

One great challenge with digital-out-of-home or any other form of advertising is how one can measure the true effectiveness of the campaign. How can you…

Optimizing human flow: Rethinking retail with data and experiential marketing

Anthony Coppers, founder and head of innovation at Gradient, shares insight on why when retailers bridge the connection between offline and online, in an…

SnapPay debuts facial recognition tech

November 18, 2019

SnapPay, Inc., a provider of a payment gateway that allows North American merchants to accept digital payments from Alipay and WeChat Pay users, has introduced…

Under Armour teams with Aptos on mobile POS for charity retail event

November 15, 2019

Under Armour teamed with Aptos for payment technology for its annual three-day charity sales event, the Hometown Sample Sale in Baltimore.

Pop-ups, voice top trends driving retail holiday sales

November 15, 2019

As the holiday buying season gets into full swing there are five major trends driving retail sales at brick-and-mortar stores. Pop-up experiences, along with…

What undergarments reveal about the human psyche and what it means for retail

Linda Jeo Zerba, founder of Big Squirrel, believes the undergarments product category can tell a lot about the new reality under which brands are operating.

House of Klarna holds immersive retail pop-up experience

November 14, 2019

A 10-day immersive retail pop-up experience in London, called House of Klarna, offered everything from fashion to lifestyle events for Manchester shoppers. The…

Casey’s General Stores taps Service Management Group for CX management

November 14, 2019

In a quest to discover customer insights, as well as expand loyalty with customers, Casey's General Stores is teaming up with Service Management Group, a…

Amazon launches thousands of free package pickup sites

November 14, 2019

Amazon is expanding its Counter, a network of staffed package pickup locations within partner stores. It is adding thousands of sites, according to a press…

Gap Inc.'s Hill City offers unique customer experiences from the store to the road

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A 12-month pop-up for menswear brand, Hill City, has led to a physical storefront and a mobile shop. And, while the customer experiences are all different, the…

Walmart taps Siri voice ordering for grocery pickup, delivery

November 13, 2019

Japan Airlines knows a crying baby is not a fun flight experience

November 13, 2019

No one likes to sit next to a crying baby on a flight and one airline is hoping to reduce that experience.

Card networks begin EMV SRC rollout for easier online checkout

November 13, 2019

American Express, Visa, Mastercard and Discover announced the arrival of more secure checkout experiences due to the long-awaited implementation of the EMV…

Digital branding important to retail consumers, claims report

November 12, 2019

Consumers are all about a brand's digital media presence and expect product inventory to be real-time. User-generated ratings and reviews are also gaining…

Achieving the benefits of a retail sustainability strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

JoAnn Martin, vice president, industry strategy and market development, at JDA Software, explains how and why sustainability is now a top strategy for…

Loyalty programs a big target for hackers

November 11, 2019

Loyalty programs are increasingly a focus for hackers and fraudulent e-commerce activity, according to research released by Forter.