How To: Delivering a superior subscription commerce experience

by Chris Anton — Executive Vice President, SnapFulfil

Chris Anton, executive vice president at SnapFulfil, explains why retailers must ensure they deliver the ultimate end-to-end experience to drive sales and meet…

J.C. Penney debuting outdoor shop, in-house outdoor brand

September 13, 2019

Retailer J.C. Penney expects to have an outdoor shop in 100 of its 830 stores by October and is launching an in-house brand, St. John's Bay Outdoor, which will…

Jockey debuts Long Island pop-up experience

September 13, 2019

Jockey International Inc. is running its first pop-up retail store on Long Island, New York.

Target puts a bullseye on loyalty, customer engagement with Circle strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The retailer's latest loyalty program strategy may win over lots of hearts and minds, say industry watchers, as it provides a compelling engagement aspect as…

A deep dive into the click and collect concept

Lauren Leach, director of Conway MacKenzie’s real estate industry vertical, offers a comprehensive look at today's 'click and collect' retail strategy.

Signage, employee presence key aspects to in-store pickup experience

September 12, 2019

When it comes to a successful and rewarding buy-on-line, pick-up-in-store experience key elements include adequate and clear store signage along with store…

Pella Windows & Doors expanding experience centers nationwide

September 12, 2019

Pella Windows & Doors is redesigning more than 200 stores and launching more experience centers across the country in the next three years. The centers are…

Target hiring big time for holiday season

September 12, 2019

Target is busy hiring about 130,000 workers for the upcoming holiday retail season and aims to double the amount of staff handling online orders this year. The…

Things Remembered rolls out iPads for customer personalization strategy

September 11, 2019

To help its customers personalize gift purchases, the retailer, Things Remembered, is rolling out iPads to all of its 174 stores in the first leg of its latest…

Why the in-store shopping experience is irreplaceable

Georgie White, a writer at Mediaworks, offers insight on why brands should focus on their digital presence but not at the expense of their in-store offering.

Audio accessibility feature simplifies micro market checkout for visually impaired

September 11, 2019

365 Retail Markets, a provider of self-service micro markets, has introduced an audio accessibility feature to its mobile payment app to help visually impaired…

How To: Stay 1 step ahead of the online holiday shopping crunch

Matthieu Blandineau, product marketing manager, Algolia, offers up nine tips to stay ahead of the hectic holiday season all year round.

Shopping center to have dropoff dry cleaning kiosk

September 10, 2019

A Libertyville, Illinois shopping center will be home to a 24-hour dropoff dry cleaning kiosk after trustees voted to allow G. Fisher Commercial Construction…

Personalization as the digital strategy for beauty commerce

Sampo Parkkinen, Revieve CEO, explains why in a vertical like beauty, where the usage of products is of a highly personal nature, the importance of…

ING teams with Aifi, Dutch grocer on cashierless concept store

September 9, 2019

Grocery store chain Albert Heijn has teamed with ING Group, the Amsterdam-based banking company and California-based startup Aifi, to test a new cashierless…

Ashley HomeStore licensee taps Qualtrics to boost customer experience

September 6, 2019

Broad River Retail, the biggest independent owner and operated Ashley HomeStore licensee in the U.S., is using Qualtrics CustomerXM to boost the customer…

Costco arrival in China leads to chaotic customer experience

September 6, 2019

To say consumers in China are excited about Costco's debut there would be an understatement.

Browns Shoes steps up communications, task management approach

September 6, 2019

Browns Shoes Inc., a Montreal-based fashion footwear retailer, is deploying the Opterus OpsCenter to improve and enhance communication and task management, a…

The argument against short-term retail associate training workshops

Lindsey Daviso, product communications manager at Docebo, offers insight on why providing customizable, on-demand training allows retail associates to choose…

Amazon testing human hand-scanning for payment process, report says

September 5, 2019

Amazon is reportedly testing scanners that can identify a human hand as a point-of-sale cashier option.