ING teams with Aifi, Dutch grocer on cashierless concept store

September 9, 2019

Grocery store chain Albert Heijn has teamed with ING Group, the Amsterdam-based banking company and California-based startup Aifi, to test a new cashierless…

Ashley HomeStore licensee taps Qualtrics to boost customer experience

September 6, 2019

Broad River Retail, the biggest independent owner and operated Ashley HomeStore licensee in the U.S., is using Qualtrics CustomerXM to boost the customer…

Costco arrival in China leads to chaotic customer experience

September 6, 2019

To say consumers in China are excited about Costco's debut there would be an understatement.

Browns Shoes steps up communications, task management approach

September 6, 2019

Browns Shoes Inc., a Montreal-based fashion footwear retailer, is deploying the Opterus OpsCenter to improve and enhance communication and task management, a…

The argument against short-term retail associate training workshops

Lindsey Daviso, product communications manager at Docebo, offers insight on why providing customizable, on-demand training allows retail associates to choose…

Amazon testing human hand-scanning for payment process, report says

September 5, 2019

Amazon is reportedly testing scanners that can identify a human hand as a point-of-sale cashier option.

American Dream retail park opening next month in New Jersey

September 5, 2019

The American Dream retail theme park will open in late October in New Jersey.

Puma flagship boasts engagement zone, immersive experiences

September 5, 2019

The New York City Puma flagship store boasts retail customer experiences that use technology, art and music to engage with customers. The retail store, at 60…

Hershey sweetens ordering process for retail partners

September 4, 2019

Retailers, such as convenience stores, that sell Hershey Company snacks and products now have an online process providing same-day ordering when a new product…

Discover Card leads JD Power customer satisfaction survey

September 3, 2019

Discover Card is tops on the 2019 J.D. Power survey for customer satisfaction for the fifth time in the last six years. 

3 keys to a successful retail website redesign

Craig Witt, chief revenue officer at MotionPoint, offers up insight on why a website design should include a content refresh as well as both initiatives will…

Talking With: Ricardo Belmar on the big CX buzz in 2019

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

It’s been a year since Retail Customer Experience chatted with Ricardo Belmar, senior director of global enterprise marketing at Infovista, about trends…

Paint retailer taps Toshiba to revamp store experience

August 29, 2019

Dunn-Edwards, a Southern-California-based paint and paint supply manufacturer and distributor with 141 stores, is deploying Toshiba technology to revamp its…

Target, Disney team up to deliver magical customer experience

August 29, 2019

Target and Disney are partnering to bring "shop-in-shop" Disney experiences to 25 Target stores come October. The Disney experience will also be available to…

Convenience, compassion top consumer wants, reveals survey

August 29, 2019

Today's consumers want convenience, compassionate in-store customer service and happy store associates to engage with when in a retail environment.

How physical retailers can combat online competitors with experiential retail

Andrew Little, events and special projects manager at Creatacor Inc., shares insight on how experiential marketing adds value beyond the traditional retail…

Best Buy ranks high in customer help, but Dollar Store, Walmart not so much

August 27, 2019

A Wiser Solutions benchmark report reveals electronics seller, Best Buy, excels when it comes to customer assistance, while Walmart and Dollar Store are…

Retail leadership program launching at MIT

August 27, 2019

The National Association of Convenience Stores (NACS) is launching a retail innovation leadership program at the Massachusetts Institute of Technology with the…

Tips for retailers when it comes to international payments

Alyssa Callahan, a technical writer at Nvoicepay, shares insight on how retailers can navigate the complex world of international payments.

Target hits 2 store-related milestones

August 26, 2019

This summer marks two big milestones for Target: The retailer cut the ribbon on its hundredth small-store format and surpassed the 500th store remodel mark.